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Hello! I’m Cris Aldrai M. Doctora, a customer service professional with leadership experience and a passion for video editing. I enjoy helping teams shine and delivering engaging content that resonates with audiences. I’m approachable, collaborative, and always eager to learn new skills to drive innovative outcomes. I aim to grow my skill set, contribute to a dynamic team, and deliver impactful results by combining customer service leadership with creative content production and editing expertise.…Hello! I’m Cris Aldrai M. Doctora, a customer service professional with leadership experience and a passion for video editing. I enjoy helping teams shine and delivering engaging content that resonates with audiences. I’m approachable, collaborative, and always eager to learn new skills to drive innovative outcomes. I aim to grow my skill set, contribute to a dynamic team, and deliver impactful results by combining customer service leadership with creative content production and editing expertise.

Cris Aldrai M. Doctora

Video Editor, Content Creator, Motion Graphic Designer, +3

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Hello! I’m Cris Aldrai M. Doctora, a customer service professional with leadership experience and a passion for video editing. I enjoy helping teams shine and delivering engaging content that resonates with audiences. I’m approachable, collaborative, and always eager to learn new skills to drive innovative outcomes. I aim to grow my skill set, contribute to a dynamic team, and deliver impactful results by combining customer service leadership with creative content production and editing expertise.…Hello! I’m Cris Aldrai M. Doctora, a customer service professional with leadership experience and a passion for video editing. I enjoy helping teams shine and delivering engaging content that resonates with audiences. I’m approachable, collaborative, and always eager to learn new skills to drive innovative outcomes. I aim to grow my skill set, contribute to a dynamic team, and deliver impactful results by combining customer service leadership with creative content production and editing expertise.

Available to hire

Hello! I’m Cris Aldrai M. Doctora, a customer service professional with leadership experience and a passion for video editing. I enjoy helping teams shine and delivering engaging content that resonates with audiences. I’m approachable, collaborative, and always eager to learn new skills to drive innovative outcomes.

I aim to grow my skill set, contribute to a dynamic team, and deliver impactful results by combining customer service leadership with creative content production and editing expertise.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Team Leader at Concentrix

June 1, 2024 - Present

Led and motivated a team responsible for handling Telco customer service via phone. Provided coaching, shared best practices, and fostered a collaborative environment to achieve optimal performance and meet business goals. Addressed challenges by conducting root cause analyses and developing SMART action plans to deliver effective solutions.

Video Editor at Local Content Creator

April 30, 2021 - August 28, 2025

Edited raw footage by trimming irrelevant clips and adding subtitles, titles, video effects, sound effects, and music to produce entertaining videos that met client expectations.

Customer Service Representative at Ibex Global

January 31, 2021 - August 28, 2025

Handled chat and email customer service inquiries, resolving problems professionally and efficiently to ensure a positive customer experience through clear communication and a detail-oriented approach.

Video Editor at Freelance / Local Content Creator

January 1, 2021 - April 30, 2021

Transformed raw footage into polished videos by trimming clips, adding subtitles and titles, applying video effects, sound design, and music to enhance viewer engagement.