I am an AI Automation & Digital Marketing Manager with over 8 years of cross-industry experience in Marketing Technology, CRM ecosystems, and intelligent automation. My expertise lies in designing AI-powered, multi-channel customer journeys using platforms like GoHighLevel, Make.com, and conversational AI, which have helped boost engagement and reduce manual workload by up to 80%. I have a strong collaborative spirit, working closely with product, engineering, and data teams to drive personalization, performance, and scalable growth. My industry experience spans Real Estate, Healthcare, SaaS, E-Commerce, and Luxury Retail, where I leverage data-driven insights and marketing automation to optimize customer journeys and campaign effectiveness.…

I am an AI Automation & Digital Marketing Manager with over 8 years of cross-industry experience in Marketing Technology, CRM ecosystems, and intelligent automation. My expertise lies in designing AI-powered, multi-channel customer journeys using platforms like GoHighLevel, Make.com, and conversational AI, which have helped boost engagement and reduce manual workload by up to 80%. I have a strong collaborative spirit, working closely with product, engineering, and data teams to drive personalization, performance, and scalable growth. My industry experience spans Real Estate, Healthcare, SaaS, E-Commerce, and Luxury Retail, where I leverage data-driven insights and marketing automation to optimize customer journeys and campaign effectiveness.…

Available to hire

I am an AI Automation & Digital Marketing Manager with over 8 years of cross-industry experience in Marketing Technology, CRM ecosystems, and intelligent automation. My expertise lies in designing AI-powered, multi-channel customer journeys using platforms like GoHighLevel, Make.com, and conversational AI, which have helped boost engagement and reduce manual workload by up to 80%.

I have a strong collaborative spirit, working closely with product, engineering, and data teams to drive personalization, performance, and scalable growth. My industry experience spans Real Estate, Healthcare, SaaS, E-Commerce, and Luxury Retail, where I leverage data-driven insights and marketing automation to optimize customer journeys and campaign effectiveness.

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Work Experience

AI Automation & Digital Marketing Manager at Dataslices FZ LLC
March 1, 2022 - Present
Led CRM and marketing automation efforts using GoHighLevel and Make.com by building end-to-end Omni-channel workflows reduced manual effort by 80% and enhanced lead response and conversions. Designed AI-driven lead management journeys triggered from WhatsApp, Meta lead forms, and phone calls to automate engagement, follow-ups, and qualification. Trained AI agents (chat & voice) to simulate human-like interactions improving customer experience while reducing manual outreach dependency. Integrated CRM and marketing functions into a centralized platform for real-time monitoring of team performance, pipeline health, and campaign impact. Managed social media ads on Meta and TikTok with performance optimization driving lead generation and brand visibility. Executed Omni-channel engagement strategies across SMS, Email, WhatsApp, and Voice to increase campaign response and ROI.
AI Automation & Digital Marketing Manager at Dataslices FZ LLC
March 1, 2022 - Present
Led the CRM and marketing automation initiatives using GoHighLevel and Make.com, creating omni-channel workflows that reduced manual effort by 80%. Designed AI-driven lead management journeys integrating WhatsApp, Meta lead forms, and calls to automate engagement and qualification. Trained AI chat and voice agents to simulate natural conversations enhancing customer experience. Centralized CRM and marketing functions to track performance and campaign impact in real time. Executed cross-platform integrations enabling real-time journey orchestration. Managed social ad campaigns and omni-channel engagement strategies to increase lead generation and campaign ROI.
CRM Strategist and Sales Enablement Manager at Enparadigm Solutions
February 28, 2022 - August 28, 2025
Led B2B outreach and lead funnel creation for Forbes India top 100 companies using Pipedrive CRM for segmentation, tracking, and sales coordination. Conducted market research and trend analysis to advise marketing strategy and targeted advertising. Supported campaign execution by co-developing outreach workflows and email campaigns based on sector insights. Presented enterprise SaaS tools to CXOs and HR leaders contributing to over INR 30M revenue over 2 years. Provided analytical insights optimizing content messaging, email triggers, and ad placements. Enhanced marketing and sales alignment through improved funnel visibility and lead qualification workflows.
CRM Strategist and Sales Enablement Manager at Enparadigm Solutions
February 28, 2022 - August 28, 2025
Led B2B outreach and lead funnel creation for top Forbes India companies using Pipedrive CRM. Conducted market research to advise campaign strategies and co-developed outreach workflows and email campaigns. Presented SaaS tools to CXOs and HR leaders contributing to significant revenue. Provided analytical insights to optimize marketing content and lead qualification workflows. Improved funnel visibility bridging marketing and sales teams.
Business Development & Strategic Partnerships Executive at Verve Management
September 30, 2019 - August 28, 2025
Managed sponsor and exhibitor acquisition for B2B conferences in UAE and GCC by liaising with C-level stakeholders. Customized partnership offerings aligned with client strategic goals and collaborated on digital promotions, content alignment, and event messaging. Identified decision-makers through targeted outreach and LinkedIn lead generation workflows. Utilized event CRM tools to track sponsor engagement, deal stages, and ROI reporting. Contributed to agenda planning and client targeting strategies, enhancing sponsor success and brand visibility.
Business Development & Strategic Partnerships Executive at Verve Management
September 30, 2019 - August 28, 2025
Managed sponsor and exhibitor acquisition for B2B conferences in UAE/GCC, collaborating with C-level stakeholders. Customized partnership offerings aligned with strategic goals. Worked closely with digital marketing teams for targeted outreach and lead generation on LinkedIn. Used event CRM tools for sponsor engagement tracking and ROI reporting. Contributed to agenda planning and client targeting strategies to enhance sponsor success and visibility.
Senior Business Development Executive at Synergy Relationship Management
December 31, 2018 - August 28, 2025
Handled end-to-end delegate acquisition for B2B conferences leveraging CRM systems to manage pipelines and outreach workflows. Developed personalized messaging strategies for prospect engagement and led market research for tailored pitch customization. Increased response rates and customer engagement through customized outreach. Mentored junior team members on CRM, outreach strategies, and data reporting.
Senior Business Development Executive at Synergy Relationship Management
December 31, 2018 - August 28, 2025
Handled delegate acquisition for B2B conferences using CRM systems to manage pipelines and outreach. Developed personalized messaging and outreach strategies to optimize engagement. Conducted market research for tailored pitch customization. Mentored junior staff on CRM and data tracking processes.
Branch Manager – Digital Marketing & Operations at The Bohri Kitchen
October 31, 2016 - August 28, 2025
Managed operations including digital marketing, customer engagement, logistics, and team supervision at a key Mumbai branch. Ran paid Facebook and Zomato campaigns to boost order volume and improve review scores. Initiated SEO and influencer marketing campaigns to enhance visibility and organic growth. Coordinated seasonal PR, content planning, and maintained service quality and brand standards across delivery touchpoints.
Branch Manager – Digital Marketing & Operations at The Bohri Kitchen
October 31, 2016 - August 28, 2025
Managed operations including digital marketing, customer engagement, logistics, and team at a key Mumbai branch. Ran paid Facebook and Zomato campaigns to increase orders and improve reviews. Launched SEO and influencer campaigns to boost organic growth. Coordinated PR, content planning, and maintained service and brand standards.

Education

Post Graduate Diploma in Digital Media & Advertising at L. N. Welingkar Institute, Mumbai, India
January 1, 2022 - December 31, 2024
Certified Digital Marketing Course at Learning Catalyst Institute, Mumbai, India
January 1, 2017 - August 28, 2025
Bachelor of Commerce in Financial Markets (B.F.M) at MMK College of Arts & Commerce, Mumbai, India
January 1, 2012 - December 31, 2015
Post Graduate Diploma in Digital Media & Advertising at L. N. Welingkar Institute, Mumbai, India
January 1, 2022 - December 31, 2024
Certified Digital Marketing Course at Learning Catalyst Institute, Mumbai, India
January 1, 2017 - December 31, 2017
Bachelor of Commerce in Financial Markets (B.F.M) at MMK College of Arts & Commerce, Mumbai, India
January 1, 2012 - December 31, 2015

Qualifications

Digital Marketing Certification (Learning Catalyst)
January 1, 2017 - August 28, 2025
Digital Marketing Certification
January 1, 2017 - December 31, 2017

Industry Experience

Real Estate & Construction, Healthcare, Software & Internet, Retail, Travel & Hospitality, Other