I’m very good at socializing, communicating, and working in a team. I’m bilingual, a native speaker of Spanish and Italian, and I also know English. I have excellent computer skills and I am proficient with Adobe programs, Office, social media, and more. I also have strong expertise in customer service, good problem-solving skills, a positive attitude toward both solo and teamwork, and outstanding organizational and communication abilities. I welcomed and assisted guests, ensuring a positive and seamless experience. I performed back-office duties including preparing quotes and handling cash transactions. I oversaw organizational and administrative tasks including reservation management, staff coordination, phone handling, and guest registration. I supervised the hotel breakfast area, maintaining service standards and guest satisfaction. Additionally, I provided remote back-office support for multiple properties and managed front desk duties simultaneously across up to four locations remotely.

Abril Delvecchio

I’m very good at socializing, communicating, and working in a team. I’m bilingual, a native speaker of Spanish and Italian, and I also know English. I have excellent computer skills and I am proficient with Adobe programs, Office, social media, and more. I also have strong expertise in customer service, good problem-solving skills, a positive attitude toward both solo and teamwork, and outstanding organizational and communication abilities. I welcomed and assisted guests, ensuring a positive and seamless experience. I performed back-office duties including preparing quotes and handling cash transactions. I oversaw organizational and administrative tasks including reservation management, staff coordination, phone handling, and guest registration. I supervised the hotel breakfast area, maintaining service standards and guest satisfaction. Additionally, I provided remote back-office support for multiple properties and managed front desk duties simultaneously across up to four locations remotely.

Available to hire

I’m very good at socializing, communicating, and working in a team. I’m bilingual, a native speaker of Spanish and Italian, and I also know English. I have excellent computer skills and I am proficient with Adobe programs, Office, social media, and more. I also have strong expertise in customer service, good problem-solving skills, a positive attitude toward both solo and teamwork, and outstanding organizational and communication abilities.

I welcomed and assisted guests, ensuring a positive and seamless experience. I performed back-office duties including preparing quotes and handling cash transactions. I oversaw organizational and administrative tasks including reservation management, staff coordination, phone handling, and guest registration. I supervised the hotel breakfast area, maintaining service standards and guest satisfaction. Additionally, I provided remote back-office support for multiple properties and managed front desk duties simultaneously across up to four locations remotely.

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Language

Italian
Fluent
Spanish; Castilian
Fluent
English
Advanced
Korean
Beginner

Work Experience

Reception & Breakfast assistant at Hotel Alexander, Sammael SRL - Hotel Romagna, Cesena
May 1, 2024 - August 28, 2025
Welcomed and assisted guests to ensure a positive and seamless experience. Performed back-office duties including preparing quotes and handling cash transactions. Oversaw organizational and administrative tasks such as reservation management, staff coordination, phone handling, and guest registration. Supervised the hotel breakfast area, maintaining service standards and guest satisfaction. Provided remote back-office support for multiple properties.
Reception back and front office at Hotel Bed and Bike, Cesena; Smart Suites Forlì, Forlì; Smart Hotel Autodromo, Imola
November 20, 2024 - August 28, 2025
Handled guest reception, reservations, check-ins and check-outs, and related duties. Managed up to four properties remotely simultaneously. Performed administrative tasks including preparing quotes, electronic invoicing, and cash management. Oversaw organizational and managerial activities such as booking coordination, staff management, phone handling, and guest registration.
Reception & Social Media Manager at Mosaico Suites
May 1, 2024 - August 28, 2025
Performed back-office duties independently including invoicing, booking management, reservations, daily financial closings, and hotel openings. Welcomed guests and managed front-desk operations including check-in, check-out, and guest assistance. Supervised housekeeping and front desk teams to ensure smooth daily operations. Served as social media manager creating posts, conducting client outreach, and executing marketing campaigns by emailing local businesses to increase hotel visibility.

Education

High School Diploma - Commercial services at Education High School, Sinchon-ro, Mapo-gu, Seoul
January 11, 2030 - January 1, 2023

Qualifications

Tourism and Hospitality Services (SRQ-2511)
January 11, 2030 - August 28, 2025

Industry Experience

Travel & Hospitality, Professional Services

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