I’m very good at socializing, communicating, and working in a team. I’m bilingual, a native speaker of Spanish and Italian, and I also know English. I have excellent computer skills and I am proficient with Adobe programs, Office, social media, and more. I also have strong expertise in customer service, good problem-solving skills, a positive attitude toward both solo and teamwork, and outstanding organizational and communication abilities.
I welcomed and assisted guests, ensuring a positive and seamless experience. I performed back-office duties including preparing quotes and handling cash transactions. I oversaw organizational and administrative tasks including reservation management, staff coordination, phone handling, and guest registration. I supervised the hotel breakfast area, maintaining service standards and guest satisfaction. Additionally, I provided remote back-office support for multiple properties and managed front desk duties simultaneously across up to four locations remotely.
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