Ricardo Cardoso

Software Engineer at Critical Techworks (BMW Group & Critical Software Company)

Played a key role in the successful launch of the BMW Intelligent Personal Assistant by collaborating with fast-paced, cross-functional teams to deliver new features and enhancements for Alexa and BMW Voice Assistant products in BMW vehicles. Facilitated adoption of Alexa product by working with Amazon and domain teams to introduce features, enhance performance, and optimize user experience. Integrated voice assistant skills across navigation, communications, and media domains and developed voice commands for controlling car functions such as climate control, seat adjustment, and vehicle status retrieval across head units.

Software Engineer at WIT Software

Designed and maintained Android applications for M-Pesa, Africa's leading fintech platform with 51 million users. Optimized app functionality and created user-friendly interfaces. Collaborated in Agile Scrum teams with backend and QA to develop and deploy new features including third-party API integrations. Also developed an Android app for Vodafone Portugal's field services team to improve efficiency and performance of technicians installing TV, internet, and voice services.

Software Developer Intern at WIT Software

Created a prototype marketing automation system for WIT Software's Customer Engagement platform with event collection, campaign creation, and event triggers. Developed use cases such as product recommendation campaigns, welcome campaigns, and satisfaction surveys. Designed a web interface for configuring criteria and tracking customer statistics.

Software Engineer at BMW Group & Critical Software Company

Software Engineer working on BMW Intelligent Personal Assistant, enabling natural voice interaction for millions of drivers; integrated with Amazon Alexa and BMW Voice Assistant. Owned Dynamic Radio Catalogs and Local Media Sources features, coordinating daily with Amazon and BMW to ensure integration, improving radio speech recognition accuracy by 60%. Created a log-download automation script for BMW’s Brian platform, adopted by 50+ engineers and standardized to accelerate log analysis. Served as technical point of contact for the ZBE feature within the BMW Intelligent Personal Assistant project, supporting internal cluster developers and 4 external teams. Led integration of external media services (Spotify, Amazon Music, Kindle) into BMW Intelligent Personal Assistant, driving a 25% increase in daily active users.