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I am a marketing professional with over 6 years of extensive experience in digital marketing, social media management, and brand development. I have a proven track record of crafting effective marketing campaigns and nurturing client relationships to drive brand growth. My expertise includes content creation, video editing, and delivering integrated marketing solutions that resonate with diverse audiences.…I am a marketing professional with over 6 years of extensive experience in digital marketing, social media management, and brand development. I have a proven track record of crafting effective marketing campaigns and nurturing client relationships to drive brand growth. My expertise includes content creation, video editing, and delivering integrated marketing solutions that resonate with diverse audiences.

Mariam Hesham Ahmed Nasrcity

Social Media Manager, Content Creator, Video Editor, +5

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I am a marketing professional with over 6 years of extensive experience in digital marketing, social media management, and brand development. I have a proven track record of crafting effective marketing campaigns and nurturing client relationships to drive brand growth. My expertise includes content creation, video editing, and delivering integrated marketing solutions that resonate with diverse audiences.…I am a marketing professional with over 6 years of extensive experience in digital marketing, social media management, and brand development. I have a proven track record of crafting effective marketing campaigns and nurturing client relationships to drive brand growth. My expertise includes content creation, video editing, and delivering integrated marketing solutions that resonate with diverse audiences.

Available to hire

I am a marketing professional with over 6 years of extensive experience in digital marketing, social media management, and brand development.

I have a proven track record of crafting effective marketing campaigns and nurturing client relationships to drive brand growth. My expertise includes content creation, video editing, and delivering integrated marketing solutions that resonate with diverse audiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

Arabic

Fluent

English

Advanced

Work Experience

Social Media Executive at Swarms Agency

June 1, 2024 - Present

Developed and executed comprehensive marketing strategies for multiple client portfolios. Planned and executed full-funnel marketing campaigns across Meta and TikTok. Managed a team of 5+ creatives including designers, copywriters, video editors, and media buyers to deliver timely, high-impact content. Developed multi-platform strategies that increased client engagement by 25% in 3 months. Built monthly content calendars, briefs, and KPIs tailored to each brand’s tone and audience. Led brainstorming sessions for product launches, seasonal promotions, and performance campaigns.

Social Media Specialist at Oxygen Agency

December 1, 2023 - August 28, 2025

Managed social media presence across Facebook, Instagram, and LinkedIn. Developed and executed a strategic content plan using audience insights and analytics tools, resulting in a measurable increase in client engagement.

Social Media Specialist at Oxygen Agency

September 1, 2022 - December 31, 2023

Managed social media presence across Facebook, Instagram and LinkedIn. Developed and executed a strategic content plan using audience insights and analytics tools, resulting in a measurable increase in client engagement.

Marketing Account Manager & Public Relations Specialist at Promo Clicks Egypt

August 1, 2022 - August 28, 2025

Led cross-functional planning and release of four core product features, resulting in a 40% increase in revenue. Developed press releases, media kits, and promotional materials. Prepared detailed account performance reports and coordinated events.

Marketing Account Manager & Public Relations Specialist at Promo Clicks Egypt

August 1, 2019 - August 1, 2022

Customer Service Representative at Teleperformance Egypt

August 1, 2019 - August 28, 2025

Handled daily interactions with over 40+ customers across phone, email, and chat. Resolved customer complaints efficiently, maintaining a high satisfaction rating (CSAT >90%). Promoted upsell services and offers, achieving 10% conversion rate on incoming service calls. Registered clients into loyalty and referral programs to boost retention and brand engagement. Collaborated with the quality assurance team to optimize call scripts and service flow. Worked under high-pressure environments, meeting KPIs consistently. Documented interactions using CRM tools and ensured compliance with data security protocols.

Customer Service Representative at Teleperformance Egypt

August 1, 2017 - August 1, 2019

Handled daily interactions with over 40+ customers across phone, email, and chat. Resolved customer complaints efficiently, maintaining a high satisfaction rating (CSAT >90%). Promoted upsell services and offers, achieving 10% conversion rate on incoming service calls. Registered clients into loyalty and referral programs to boost retention and brand engagement. Collaborated with the quality assurance team to optimize call scripts and service flow. Worked under high-pressure environments, meeting KPIs consistently (AHT). Documented interactions using CRM tools and ensured compliance with data security protocols.