Product and Service Designer at ObjetFrog (Milan studio)

Led process optimization initiatives and streamlined workflows to enhance platform usability, engagement, and overall user satisfaction. Designed wireframes and detailed user flows for new product features and website enhancements, leveraging qualitative and quantitative research to align with business objectives. Conducted impactful research using various methods across sectors including finance, healthcare, and social impact projects, translating gathered insights into design concepts, opportunities, and flows. Facilitated dynamic stakeholder workshops fostering cross-disciplinary collaboration among global participants, guiding the process to generate innovative solutions and uncovering systematic issues. Executed stakeholder mapping analysis, illuminating key interdependencies and relationships to inform strategic decision-making and optimize project outcomes. Led the development of a comprehensive service strategy aimed at helping local and offline restaurants navigate pandemic ch