Anthony Curtis Hunter

Collaborated to create an app using Gemini to generate prompts that drive repeatable quality in Root Cause Analysis documentation generation. Directed root cause analyses and facilitated resolution of major incidents. Managed the entire problem life cycle using the ITIL framework, improving resolution times and minimizing recurring disruptions. Worked with engineering and operations teams to identify patterns and implement solutions to prevent issue recurrence. Utilized ServiceNow for tracking, reporting, and driving continuous improvement. Ensured regulatory compliance and operational integrity by aligning problem management practices with other teams.

Developed training materials with Pendo for HESI users, contributing to ISO audit processes. Collaborated with project stakeholders to ensure high-quality documentation and training delivery. Led training projects and performed needs assessments aligned with organizational goals.

Integrated ChatGPT and Jasper into business workflows starting November 2022, resulting in a 25% productivity gain. Trained client teams on AI prompt engineering and optimized content workflows. Built automated marketing funnels using Zapier and AI tools, increasing conversions by 30%.