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I am a dedicated professional with extensive experience in customer service, operations, and multimedia arts. I have supported a high volume of customers daily at the IRS, utilizing strong communication skills and adherence to official procedures to resolve queries effectively. My background also includes managing large format printing operations, improving workflow efficiency, and ensuring quality control. With a Bachelor of Fine Arts in Media Arts and Animation, I have developed expertise in video editing, 2D and 3D animation, graphic design, and brand marketing. I enjoy combining creativity with operational excellence to deliver results and continuously support team and business goals.…I am a dedicated professional with extensive experience in customer service, operations, and multimedia arts. I have supported a high volume of customers daily at the IRS, utilizing strong communication skills and adherence to official procedures to resolve queries effectively. My background also includes managing large format printing operations, improving workflow efficiency, and ensuring quality control. With a Bachelor of Fine Arts in Media Arts and Animation, I have developed expertise in video editing, 2D and 3D animation, graphic design, and brand marketing. I enjoy combining creativity with operational excellence to deliver results and continuously support team and business goals.

Mercedes Ross

Video Editor, Animator, Graphic Designer, +1

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I am a dedicated professional with extensive experience in customer service, operations, and multimedia arts. I have supported a high volume of customers daily at the IRS, utilizing strong communication skills and adherence to official procedures to resolve queries effectively. My background also includes managing large format printing operations, improving workflow efficiency, and ensuring quality control. With a Bachelor of Fine Arts in Media Arts and Animation, I have developed expertise in video editing, 2D and 3D animation, graphic design, and brand marketing. I enjoy combining creativity with operational excellence to deliver results and continuously support team and business goals.…I am a dedicated professional with extensive experience in customer service, operations, and multimedia arts. I have supported a high volume of customers daily at the IRS, utilizing strong communication skills and adherence to official procedures to resolve queries effectively. My background also includes managing large format printing operations, improving workflow efficiency, and ensuring quality control. With a Bachelor of Fine Arts in Media Arts and Animation, I have developed expertise in video editing, 2D and 3D animation, graphic design, and brand marketing. I enjoy combining creativity with operational excellence to deliver results and continuously support team and business goals.

Available to hire

I am a dedicated professional with extensive experience in customer service, operations, and multimedia arts. I have supported a high volume of customers daily at the IRS, utilizing strong communication skills and adherence to official procedures to resolve queries effectively. My background also includes managing large format printing operations, improving workflow efficiency, and ensuring quality control.

With a Bachelor of Fine Arts in Media Arts and Animation, I have developed expertise in video editing, 2D and 3D animation, graphic design, and brand marketing. I enjoy combining creativity with operational excellence to deliver results and continuously support team and business goals.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Customer Service Representative at IRS Department of Treasury

August 1, 2024 - Present

Support 50-70 taxpayers daily by applying strong communication and IRS procedures to update records and research via IRMS, IRS 2Go, and official publications (including Braille and large print). Guide taxpayers through tax forms and debt resolution options to reduce follow-up inquiries. Safeguard taxpayer data by verifying identities and adhering to the IRS “Clean Desk Policy” to protect sensitive information and maintain compliance.

Lead Large Format Operator at HC Brands

August 31, 2024 - August 29, 2025

Optimized equipment usage by efficiently setting up layout planning to reduce waste and support cost-saving production goals. Applied expert color management and matching of custom colors such as Pantone, CMYK, and RGB with strong attention to detail. Proactively troubleshot job submissions and addressed printing issues to verify safe and task completion.

E-Commerce Associate at Universal Orlando Resort

June 30, 2023 - August 29, 2025

Monitored company communications and promptly responded to emails to support timely information flow and effective commerce execution. Contributed to brainstorming and idea proposals to enhance packing and shipping efficiency, driving operational improvements, and managing delivery schedules. Restocked and conducted thorough inventory checks within the merchandise warehouse to preserve accurate stock levels and seamless operations.

Ride Operator at Universal Studios Hollywood

February 28, 2022 - August 29, 2025

Greeted and guided guests through Hogwarts Castle to the ride loading dock, guaranteeing a fun, safe, and enjoyable experience for all visitors. Documented ride operation logs accurately, reporting any incidents or maintenance needs for follow-up. Enforced safety protocols and emergency procedures promptly to handle any unexpected situations or ride malfunctions.

Crossing Guard at Jacksonville Sheriff's Office

June 30, 2016 - August 29, 2025

Safely directed pedestrian traffic across busy streets, proactively stopping vehicles as needed to ensure smooth flow and prevent accidents. Collaborated with local authorities and school staff to promote safety awareness and coordinate crossing schedules.