Justine Jake Gabisay

Business Intelligence & Special Projects Officer at Strategic Office Support

Collect, analyze, and interpret complex data sets to identify trends and business opportunities. Develop dashboards, reports, and visualizations using BI tools. Provide data-driven insights to support strategic planning and decision-making. Lead special projects aimed at improving operational efficiency and business performance. Collaborate with departments to implement new processes and technologies. Prepare reports and presentations for senior management and monitor project progress while identifying and mitigating risks.

Reports Analyst at Strategic Office Support

Generated company data and transformed it into actionable insights for decision-making. Performed data cleaning and manipulation to ensure report accuracy. Maintained daily attendance and timekeeping reports for workforce tracking and payroll. Managed attendance and reliability reports to monitor employee performance. Utilized Microsoft Power Automate to automate workflows and streamline reporting processes. Developed and optimized data visualization reports and collaborated with departments to enhance business operations.

Workforce Coordinator at Strategic Office Support

Handled data extraction, manipulation, and analytics. Managed staffing and scheduling duties as well as timekeeping management. Delivered timely reports to support operational needs.

Workforce Management Analyst at Metrics Calls Services

Forecasted and scheduled staffing requirements. Conducted data extraction and manipulation. Monitored real-time queue management. Prepared intraday reports including shrinkage, absenteeism, and attendance. Produced monthly and quarterly KPI and staffing reports.

Customer Service Representative at Metrics Calls Services

Provided inbound customer and technical support. Served as point of contact for employee assistance and escalation calls.

Business Intelligence & Special Projects Officer at Strategic Office Support

Collect, analyze, and interpret complex data sets to identify trends and business opportunities. Develop dashboards, reports, and visualizations using BI tools such as Power BI and Tableau. Provide data-driven insights to support strategic planning and decision-making. Lead and manage special projects focused on operational efficiency and business performance, collaborating with departments and preparing presentations for management. Monitor project progress, identify risks and propose mitigation solutions.

Reports Analyst at Strategic Office Support

Generated company data and transformed it into actionable insights. Performed data cleaning and manipulation to ensure report accuracy. Maintained daily DTR and timekeeping reports for workforce tracking and payroll processing. Managed Attendance and Reliability reports to monitor employee performance. Utilized Microsoft Power Automate to streamline reporting processes and improve efficiency. Developed optimized data visualization reports and collaborated with departments to enhance business operations.

Workforce Coordinator at Strategic Office Support

Handled data extraction, manipulation, and analytics for workforce management. Managed staffing and scheduling as well as timekeeping management. Ensured timely submission of reports related to workforce operations.

Workforce Management Analyst at Metrics Calls Services

Performed forecasting and scheduling for workforce management. Conducted data extraction and manipulation. Monitored real-time queue management. Prepared intraday, monthly, and quarterly reports on shrinkage, absenteeism, attendance, KPIs, and staffing.

Customer Service Representative at Metrics Calls Services

Provided inbound customer support and technical support. Served as point of contact for employee assistance and escalation calls.

Strategic Office Support: Collect, analyze, and interpret complex data sets to identify trends and business opportunities. Develop dashboards and visualizations using BI tools (Power BI, Tableau). Provide data-driven insights to support strategic planning and decision-making. Define KPIs with cross-functional teams and monitor performance. Conduct market research to identify growth opportunities. Special Projects & Initiatives: Lead projects to improve operational efficiency, collaborate across departments to implement new processes or technologies, prepare reports for senior management, monitor progress, and mitigate risks.

Strategic Office Support: Generate company data and transform it into actionable insights. Perform data cleaning and manipulation to ensure accuracy. Maintain daily DTR and timekeeping reports for workforce tracking and payroll. Manage Attendance and Reliability reports to monitor performance. Use Microsoft Power Automate to automate workflows and improve efficiency. Develop data visualizations and collaborate with departments to deliver data-driven solutions.

Strategic Office Support: Data Extraction, Manipulation and Analytics; Staffing and Scheduling; Timekeeping Management; Timely Reports

Metrics Calls Services: Forecasting and scheduling; Data Extraction, Manipulation and Extraction; Real time queue monitoring and management; Intraday reports (shrinkage, absenteeism, attendance); Monthly and quarterly KPI and staffing reports.

Inbound customer support; Technical support; POC for employees’ assistance and escalation calls

Business Intelligence & Special Projects Officer at Strategic Office

Strategic Office Support: collect, analyze, and interpret complex data sets; develop dashboards and reports using BI tools; provide data-driven insights for strategic planning and decision-making; work with cross-functional teams to define KPIs and track performance; conduct market research and competitor analysis; lead and manage special projects to improve operational efficiency and business performance; collaborate with departments to implement new processes or technologies; prepare reports and presentations for senior management; monitor project progress and mitigate risks.

Reports Analyst at Strategic Office

Generate company data and transform it into actionable insights; perform data cleaning and manipulation for accurate reporting; maintain daily DTR and timekeeping reports; manage Attendance and Reliability reports; utilize Microsoft Power Automate to automate workflows and streamline reporting; develop and optimize data visualization reports for key metrics; collaborate with departments to provide data-driven solutions.

Data Extraction, Manipulation and Analytics; Staffing and Scheduling; Timekeeping Management; Timely Reports.

Forecasting and scheduling; Data Extraction, Manipulation and Extraction; Real-time queue monitoring and management; Intraday reports (shrinkage, absenteeism, attendance, etc.); Monthly and quarterly KPI, staffing reports.

Inbound customer support; technical support; POC for employees’ assistance and escalation calls.

Strategic Office Support: responsible for data collection, analysis, and interpretation of complex data sets to identify trends and opportunities. Develop dashboards, reports, and visualizations; define KPIs and monitor business performance; conduct market and competitor analysis. Special Projects & Strategic Initiatives: lead and manage projects to improve operational efficiency and business performance; collaborate with departments to implement new processes, technologies, or business models; prepare reports for senior management; monitor progress and identify risks with mitigation plans.

Generate company data and transform it into actionable insights for decision-making. Perform data cleaning and manipulation to ensure accuracy. Maintain daily DTR and timekeeping reports; manage Attendance and Reliability reports; utilize Microsoft Power Automate to automate workflows; develop and optimize data visualization reports; collaborate with departments to provide data-driven solutions.

Data extraction, manipulation and analytics; staffing and scheduling; timekeeping management; timely reports.

Forecasting and scheduling; data extraction and manipulation; real-time queue monitoring and management; intraday reports (shrinkage, absenteeism, attendance); monthly and quarterly KPI and staffing reports.

Inbound customer support; technical support; point of contact for employees’ assistance and escalation calls.

Provided inbound customer and technical support; served as point of contact for employee assistance and escalation calls.

Forecasting and scheduling; data extraction and manipulation; real-time queue monitoring; intraday reports (KPI, staffing, etc.); generated monthly and quarterly reports to track performance.

Staffing and scheduling; timekeeping management; timely reports; data extraction, manipulation, and analytics; supported workforce operations.

Generated company data and transformed it into actionable insights; performed data cleaning; maintained attendance and reliability reports; utilized Microsoft Power Automate to automate workflows; developed data visualization reports and collaborated with departments to enhance operations.

Collect, analyze, and interpret complex data to identify trends and opportunities; develop dashboards and KPIs; provide data-driven insights for strategic planning; lead special projects to improve efficiency; prepare reports for senior management and monitor progress; identify risks and propose mitigations.

Strategic Office Support: Collect, analyze, and interpret complex data sets to identify trends and business opportunities; Develop dashboards and reports using BI tools (Power BI, Tableau) and provide data-driven insights to support strategic planning and decision-making; Define KPIs with cross-functional teams and monitor performance; Conduct market research and competitive analysis to identify growth opportunities. Special Projects & Strategic Initiatives: Lead and manage cross-functional projects to improve operational efficiency and business performance; collaborate with departments to implement new processes, technologies, or business models; prepare reports and presentations for senior management; monitor progress, identify risks, and propose mitigating solutions.

Generate company data and transform it into actionable insights for decision-making; perform data cleaning and manipulation to ensure accuracy and consistency in reports; maintain daily DTR and timekeeping reports for workforce tracking and payroll processing; manage Attendance and Reliability reports to monitor employee performance and adherence to company policies; utilize Microsoft Power Automate to automate workflows, streamline reporting processes, and improve efficiency; develop and optimize data visualization reports for better analysis and presentation of key metrics; collaborate with different departments to provide data-driven solutions and insights that enhance business operations.

Strategic Office Support: Data Extraction, Manipulation and Analytics; Staffing and Scheduling; Timekeeping Management; Timely Reports.

Metrics Calls Services: Forecasting and scheduling; Data Extraction, Manipulation and Extraction; Real time queue monitoring and management; Intraday reports (shrinkage, absenteeism, attendance, etc.); Monthly and annual quarter reports (KPI, staffing, etc.).