I am Farah Hegazy AlFereid Layan, a passionate AI & Automation Engineer with extensive experience in chatbot development, AI integration, and automation workflows. I have a strong background in computer science with hands-on experience in machine learning, IoT projects, and cognitive software applications, all while continuously advancing my business management skills through a fellowship program. I thrive in collaborative environments and I am dedicated to leveraging technology to solve complex problems and enhance user experiences. Throughout my career, I have worked with leading organizations such as Vodafone Intelligent Solutions and Vodacom South Africa, contributing to innovative AI solutions and chatbot integrations. I am also deeply committed to professional development and leadership, demonstrated by my involvement in educational initiatives, chapter leadership, and event management. Outside of work, I enjoy gardening, music, cultural sightseeing, and swimming.

Farah Hegazy AlFereid Layan

I am Farah Hegazy AlFereid Layan, a passionate AI & Automation Engineer with extensive experience in chatbot development, AI integration, and automation workflows. I have a strong background in computer science with hands-on experience in machine learning, IoT projects, and cognitive software applications, all while continuously advancing my business management skills through a fellowship program. I thrive in collaborative environments and I am dedicated to leveraging technology to solve complex problems and enhance user experiences. Throughout my career, I have worked with leading organizations such as Vodafone Intelligent Solutions and Vodacom South Africa, contributing to innovative AI solutions and chatbot integrations. I am also deeply committed to professional development and leadership, demonstrated by my involvement in educational initiatives, chapter leadership, and event management. Outside of work, I enjoy gardening, music, cultural sightseeing, and swimming.

Available to hire

I am Farah Hegazy AlFereid Layan, a passionate AI & Automation Engineer with extensive experience in chatbot development, AI integration, and automation workflows. I have a strong background in computer science with hands-on experience in machine learning, IoT projects, and cognitive software applications, all while continuously advancing my business management skills through a fellowship program. I thrive in collaborative environments and I am dedicated to leveraging technology to solve complex problems and enhance user experiences.

Throughout my career, I have worked with leading organizations such as Vodafone Intelligent Solutions and Vodacom South Africa, contributing to innovative AI solutions and chatbot integrations. I am also deeply committed to professional development and leadership, demonstrated by my involvement in educational initiatives, chapter leadership, and event management. Outside of work, I enjoy gardening, music, cultural sightseeing, and swimming.

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Experience Level

Expert
Expert
Expert
Intermediate
Intermediate
Intermediate

Language

English
Fluent
Arabic
Fluent
French
Intermediate
Turkish
Intermediate

Work Experience

AI & Automation Engineer, Cognitive COE at Vodafone Intelligent Solutions (VOIS)
July 1, 2025 - Present
Working in a team of 15 on training classifiers to understand user intents using Amelia, implementing workflows to complete user journeys, and integrating TOBi Chatbot with various systems such as authentication systems and APIs. Responsibilities include carrying out proof of concepts for migrating TOBi Chatbot to Copilot Studio and using Power Automate and Workato to build needed integrations as well as managing the Copilot Studio migration for TOBi Chatbot workflows.
Cognitive Engineer, Cognitive COE at Vodafone Intelligent Solutions (VOIS)
June 30, 2025 - August 31, 2025
Collaborated in a team on AI chatbot development, training intent classifiers, and integration of TOBi Chatbot with multiple backend systems. Delivered automation solutions and explored new tools like Copilot Studio and Power Automate to improve chatbot functionalities and workflows between 2021 and mid-2025.
Chatbot Author, Contractor, TOBi Assist at Vodacom South Africa
July 1, 2022 - August 31, 2025
Worked as part of a team of chatbot authors developing user stories into journeys and assisting Vodacom agents to fulfill customer requests. Involved in integration of TOBi Assist Chatbot with authentication systems and APIs.
Intern, Digital & Innovation Department at Alsayegh Media
August 31, 2020 - August 31, 2025
Contributed to digital development projects for government and private companies, including website analysis and auditing, and provided strategic recommendations to enhance digital transformation efforts.
Intern, Research & Innovation team at Valeo
August 31, 2019 - August 31, 2025
Conducted research on MinGW integration for autonomous software, NoSQL databases, and Amazon Echo Dot. Participated in development and testing of rapid prototyping autonomous software using C++ and Qt Creator.

Education

Business Management Fellowship at One League
April 1, 2025 - April 1, 2026
Bachelor of Science in Computer Science at The American University of Sharjah (AUS)
September 1, 2016 - June 1, 2020

Qualifications

Certified SAFe 5 Practitioner
January 11, 2030 - August 31, 2025
Agile Foundations
January 11, 2030 - August 31, 2025
Splunk4Rookies
January 11, 2030 - August 31, 2025
7-hour Python Django Tutorial
January 11, 2030 - August 31, 2025
SAP HANA Cloud Platform Training
January 11, 2030 - August 31, 2025
12-Hour Workshop Series on Website Building Using Flask, Python, and Basic Server-Making
January 11, 2030 - August 31, 2025

Industry Experience

Software & Internet, Telecommunications, Education, Professional Services, Government