I am a results-driven Video Project Manager and Customer Service Specialist with over 8 years of experience in media project management and customer support across the media and banking industries. My career has allowed me to develop strong skills in client services, video content creation, and workflow optimization, especially using tools like Adobe Premiere, Salesforce, and cloud-based platforms. I am passionate about improving customer experience and leading teams to deliver high-quality video projects efficiently. My educational background includes communication studies and film & television production, complementing my technical and creative skills. I am known for my strong organizational abilities, attention to detail, and commitment to teamwork. I continuously strive to learn and grow while helping my colleagues succeed and exceed performance targets.

Haider Akhtar

I am a results-driven Video Project Manager and Customer Service Specialist with over 8 years of experience in media project management and customer support across the media and banking industries. My career has allowed me to develop strong skills in client services, video content creation, and workflow optimization, especially using tools like Adobe Premiere, Salesforce, and cloud-based platforms. I am passionate about improving customer experience and leading teams to deliver high-quality video projects efficiently. My educational background includes communication studies and film & television production, complementing my technical and creative skills. I am known for my strong organizational abilities, attention to detail, and commitment to teamwork. I continuously strive to learn and grow while helping my colleagues succeed and exceed performance targets.

Available to hire

I am a results-driven Video Project Manager and Customer Service Specialist with over 8 years of experience in media project management and customer support across the media and banking industries. My career has allowed me to develop strong skills in client services, video content creation, and workflow optimization, especially using tools like Adobe Premiere, Salesforce, and cloud-based platforms. I am passionate about improving customer experience and leading teams to deliver high-quality video projects efficiently.

My educational background includes communication studies and film & television production, complementing my technical and creative skills. I am known for my strong organizational abilities, attention to detail, and commitment to teamwork. I continuously strive to learn and grow while helping my colleagues succeed and exceed performance targets.

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Work Experience

Contact Center Representative at TD Bank
April 1, 2023 - Present
Resolved customer issues proactively with high satisfaction ratings, provided product knowledge and technical support via phone and email, conducted outbound follow-ups to enhance service retention, educated customers on company systems, and utilized Microsoft Office and Teams for workflow optimization and reporting.
Supervisor, Video Workflow at STARZPLAY
February 28, 2023 - September 1, 2025
Led video production and content delivery projects managing workflows across multiple teams using Adobe Creative Cloud, S3, Aspera, and Salesforce. Managed live event video conversions involving multiple codecs and formats. Enhanced video quality for STARZ Originals on OTT platforms. Mentored team members, conducted performance reviews, and optimized project execution.
Promo Producer & Content Editor at STARZPLAY
January 31, 2022 - September 1, 2025
Supervised and edited Movies and Series content using Adobe Premiere. Managed OTT content for APPLE TV+ and LIONSGATE in the Indian region. Handled content inventory on Amazon Aspera and S3 reducing redundancy and improving workflow efficiency. Reduced content error rate significantly. Led daily Scrum meetings for task allocation and progress tracking using Slack and Excel.
Project Associate at AIM Productions
April 30, 2019 - September 1, 2025
Managed video projects for B2B and B2C clients including scheduling, budgeting, forecasting, resource allocation, and cost control. Ensured client satisfaction and timely project delivery within scope and budget.

Education

Post Graduate Diploma at Virtual University
January 1, 2021 - December 31, 2021
MSc Communication Studies (Electronic Media) at University of Punjab
January 1, 2016 - December 31, 2016
Bachelor of Commerce Accounting & Finance at University of Punjab
January 1, 2014 - December 31, 2014

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Media & Entertainment