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I am an experienced technical writer with a rich background in IT documentation, content management, and communication programs. Over the years, I've developed and maintained technical manuals, SOPs, and complex documentation for global companies, collaborating closely with IT teams and subject matter experts to ensure clarity and compliance. I also have experience managing content architecture and designing user experiences to enhance accessibility and engagement. My passion lies in crafting clear, user-focused content and building communication platforms that meet both technical and creative demands. I bring hands-on expertise with tools such as Confluence, Jira, FIGMA, and various publishing and design platforms. I enjoy leveraging my diverse skill set to support teams and deliver effective communication programs worldwide.…I am an experienced technical writer with a rich background in IT documentation, content management, and communication programs. Over the years, I've developed and maintained technical manuals, SOPs, and complex documentation for global companies, collaborating closely with IT teams and subject matter experts to ensure clarity and compliance. I also have experience managing content architecture and designing user experiences to enhance accessibility and engagement. My passion lies in crafting clear, user-focused content and building communication platforms that meet both technical and creative demands. I bring hands-on expertise with tools such as Confluence, Jira, FIGMA, and various publishing and design platforms. I enjoy leveraging my diverse skill set to support teams and deliver effective communication programs worldwide.

Justin Sugg

Writer, Copywriter, Content Producer, +2

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I am an experienced technical writer with a rich background in IT documentation, content management, and communication programs. Over the years, I've developed and maintained technical manuals, SOPs, and complex documentation for global companies, collaborating closely with IT teams and subject matter experts to ensure clarity and compliance. I also have experience managing content architecture and designing user experiences to enhance accessibility and engagement. My passion lies in crafting clear, user-focused content and building communication platforms that meet both technical and creative demands. I bring hands-on expertise with tools such as Confluence, Jira, FIGMA, and various publishing and design platforms. I enjoy leveraging my diverse skill set to support teams and deliver effective communication programs worldwide.…I am an experienced technical writer with a rich background in IT documentation, content management, and communication programs. Over the years, I've developed and maintained technical manuals, SOPs, and complex documentation for global companies, collaborating closely with IT teams and subject matter experts to ensure clarity and compliance. I also have experience managing content architecture and designing user experiences to enhance accessibility and engagement. My passion lies in crafting clear, user-focused content and building communication platforms that meet both technical and creative demands. I bring hands-on expertise with tools such as Confluence, Jira, FIGMA, and various publishing and design platforms. I enjoy leveraging my diverse skill set to support teams and deliver effective communication programs worldwide.

Available to hire

I am an experienced technical writer with a rich background in IT documentation, content management, and communication programs. Over the years, I’ve developed and maintained technical manuals, SOPs, and complex documentation for global companies, collaborating closely with IT teams and subject matter experts to ensure clarity and compliance. I also have experience managing content architecture and designing user experiences to enhance accessibility and engagement.

My passion lies in crafting clear, user-focused content and building communication platforms that meet both technical and creative demands. I bring hands-on expertise with tools such as Confluence, Jira, FIGMA, and various publishing and design platforms. I enjoy leveraging my diverse skill set to support teams and deliver effective communication programs worldwide.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Technical Writer at Merck/MSD

June 30, 2025 - September 1, 2025

Served multiple roles on data and platform migration projects including Business Analyst and SDLC analyst. Managed content across multiple Confluence pages and wrote user stories in Jira. Produced Digital SDLC documents including User Requirements, Design and Functional Specifications, Work Instructions, and SOPs.

Technical Writer at Alpiq

April 1, 2025 - Present

Develop and maintain a range of technical documentation including infrastructure guides, SOPs, technical manuals, and troubleshooting documents. Collaborate with IT teams to gather technical information. Document best practices, workflows, and compliance requirements. Ensure consistency and clarity using templates, styleguides, and industry standards. Publish and maintain documentation using Confluence, optimizing content for readability and accessibility, with effective version control and change management.

Technical Writer at Novartis

October 31, 2024 - September 1, 2025

Authored and edited various IT supporting documents such as User Requirements, Design and Functional Specifications, Architecture Handbooks, Work Instructions, and SOPs for IT projects.

Technical Writer at Merck/MSD

December 31, 2023 - September 1, 2025

Supported the MSD DevSecOps Developer’s Portal by serving as Content Manager; designed the information architecture using FIGMA® and Mural®. Focused on presenting dynamic, personalized content sourced from GitHub to enhance the developer experience.

Technical Writer at EnvistaCo

July 31, 2023 - September 1, 2025

Collaborated with subject matter experts to update brochures, legal documents, IFUs, and master documents stored in SAP® with revamped content, formatting, and templates.

Technical Writer / Communications Manager at Novartis

July 31, 2022 - September 1, 2025

Supported global IT departments' communication efforts by building communications programs and platforms from scratch. Delivered services including copywriting, technical writing, newsletter publishing, video production, social media management, graphic design, live meeting production, website UX design, branding, marketing management, and creative communications consulting.

Technical Writer / User Experience Designer at Wells Fargo Home Mortgage

March 31, 2017 - September 1, 2025

Designed a web portal for an internal content management system using Adobe Dreamweaver® and Microsoft PowerPoint®. Focused on UX design for internal tools.

Communications Analyst at Mercer Health & Benefits LLC

December 31, 2014 - September 1, 2025

Supported New Business Development by ensuring sales documentation met communication guidelines. Worked on marketing collateral via Adobe InDesign®, presentation decks and templates in Microsoft PowerPoint, responses to requests for proposals using Microsoft Word® and Excel, and case studies in Adobe InDesign.

Technical Writer at State Hygienic Laboratory at the University of Iowa

September 30, 2010 - September 1, 2025

Worked with subject matter experts to write technical and user manuals for an open-source Laboratory Information Management System. Edited and published updates to the Online Communication Portal.

Insurance Underwriter at Nationwide Insurance

July 31, 2008 - September 1, 2025

Underwrote personal lines specialty insurance covering boats, watercraft, motorcycles, powersport vehicles, and RVs. Designed a call-tracking database using Microsoft Access for the entire department. Classified subset of risk to increase business and published a departmental newsletter.