Hi, I'm Kelvin Lamah, a versatile and results-driven customer support and service, virtual assistant, and content creator with over 3 years of experience supporting hospitality and small business operations. I excel in online communication, data entry, social media support, and transcription, always aiming to boost client satisfaction and streamline digital tasks. Having worked in dynamic environments like the Royal Grand Hotel and independently as a freelancer, I adapt quickly to remote work while using AI tools to enhance productivity. I bring a positive attitude and professionalism to every project, ensuring timely responses and high-quality service, which has contributed to repeat bookings and positive client reviews.

Kelvin Lamah

Hi, I'm Kelvin Lamah, a versatile and results-driven customer support and service, virtual assistant, and content creator with over 3 years of experience supporting hospitality and small business operations. I excel in online communication, data entry, social media support, and transcription, always aiming to boost client satisfaction and streamline digital tasks. Having worked in dynamic environments like the Royal Grand Hotel and independently as a freelancer, I adapt quickly to remote work while using AI tools to enhance productivity. I bring a positive attitude and professionalism to every project, ensuring timely responses and high-quality service, which has contributed to repeat bookings and positive client reviews.

Available to hire

Hi, I’m Kelvin Lamah, a versatile and results-driven customer support and service, virtual assistant, and content creator with over 3 years of experience supporting hospitality and small business operations. I excel in online communication, data entry, social media support, and transcription, always aiming to boost client satisfaction and streamline digital tasks.

Having worked in dynamic environments like the Royal Grand Hotel and independently as a freelancer, I adapt quickly to remote work while using AI tools to enhance productivity. I bring a positive attitude and professionalism to every project, ensuring timely responses and high-quality service, which has contributed to repeat bookings and positive client reviews.

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Language

English
Advanced
French
Advanced

Work Experience

Freelance Virtual Assistant at Independent Online
December 1, 2023 - Present
Assisted small business owners with data entry, email management, engaging videos and photos for better online presence, and online form submissions. Provided document verification and simple content scheduling on social media pages. Delivered high-quality customer service to meet client needs ensuring purchases both online and offline. Used AI tools to improve efficiency and accuracy in administrative tasks. Maintained confidentiality, timeliness, and professionalism in handling client data and communications.
Customer Support and Service Specialist at Royal Grand Hotel, Monrovia
August 31, 2023 - September 1, 2025
Provided 24/7 online customer support through live chat, email, and phone to hotel guests with a warm and calm attitude. Handled guest reservations, special requests, cancellations, and complaints professionally and promptly. Coordinated with front desk and hotel management to ensure smooth check-ins and check-outs. Managed guest communication across digital platforms, ensuring accurate information and fast turnaround times. Maintained a positive atmosphere that contributed to repeat bookings and high guest reviews.

Education

High School Diploma at St. Joseph Catholic High School, Greenville, Liberia
June 1, 2013 - March 1, 2021
High School Diploma at Horaya 2, N'Zerekore, Guinea
March 1, 2008 - July 1, 2012

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Professional Services, Retail, Software & Internet

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