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I am an experienced web content developer and IT professional with a strong background in web technologies, content management, and customer service. Over the years, I have developed skills in managing college websites, integrating analytics tools, and assisting staff and faculty with web maintenance. I enjoy collaborating with management and vendors to ensure smooth website operations and transitions. My career spans from technical roles in IT and software engineering to administrative support and content development in an academic setting. I am skilled in using Wordpress, Hubspot, Adobe Photoshop, and various social media platforms, with a passion for improving digital experiences and supporting organizational goals.…I am an experienced web content developer and IT professional with a strong background in web technologies, content management, and customer service. Over the years, I have developed skills in managing college websites, integrating analytics tools, and assisting staff and faculty with web maintenance. I enjoy collaborating with management and vendors to ensure smooth website operations and transitions. My career spans from technical roles in IT and software engineering to administrative support and content development in an academic setting. I am skilled in using Wordpress, Hubspot, Adobe Photoshop, and various social media platforms, with a passion for improving digital experiences and supporting organizational goals.

Shane Williams

Web Developer, Programmer, Graphic Designer, +3

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I am an experienced web content developer and IT professional with a strong background in web technologies, content management, and customer service. Over the years, I have developed skills in managing college websites, integrating analytics tools, and assisting staff and faculty with web maintenance. I enjoy collaborating with management and vendors to ensure smooth website operations and transitions. My career spans from technical roles in IT and software engineering to administrative support and content development in an academic setting. I am skilled in using Wordpress, Hubspot, Adobe Photoshop, and various social media platforms, with a passion for improving digital experiences and supporting organizational goals.…I am an experienced web content developer and IT professional with a strong background in web technologies, content management, and customer service. Over the years, I have developed skills in managing college websites, integrating analytics tools, and assisting staff and faculty with web maintenance. I enjoy collaborating with management and vendors to ensure smooth website operations and transitions. My career spans from technical roles in IT and software engineering to administrative support and content development in an academic setting. I am skilled in using Wordpress, Hubspot, Adobe Photoshop, and various social media platforms, with a passion for improving digital experiences and supporting organizational goals.

Available to hire

I am an experienced web content developer and IT professional with a strong background in web technologies, content management, and customer service. Over the years, I have developed skills in managing college websites, integrating analytics tools, and assisting staff and faculty with web maintenance. I enjoy collaborating with management and vendors to ensure smooth website operations and transitions.

My career spans from technical roles in IT and software engineering to administrative support and content development in an academic setting. I am skilled in using Wordpress, Hubspot, Adobe Photoshop, and various social media platforms, with a passion for improving digital experiences and supporting organizational goals.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Work Experience

Web Content Developer at College of Alameda, Alameda, CA

July 31, 2025 - September 1, 2025

Responsible for updating and maintaining college webpages using HubSpot and WordPress (Gutenberg and Elementor), managing access and plugin installations, editing images with Adobe Photoshop, and integrating Google Analytics. Additionally, I create and edit social media posts across platforms including Facebook, Instagram, and Twitter, handle web hosting issues, and coordinate with management on editing approvals.

Staff Services Specialist at College of Alameda, Alameda, CA

June 30, 2021 - September 1, 2025

Performed website maintenance and acted as point of contact for faculty and staff training/support on the College of Alameda website. Managed budget, expenses, and travel for the Research and Planning Office. Served as the liaison for the college website revision project coordinating between the college president, vendors, and faculty from 2017 onwards.

Staff Assistant, President’s Office at College of Alameda, Alameda, CA

December 31, 2014 - September 1, 2025

Managed incoming and outgoing mail, tracked requisitions and budgets, edited and updated various college web pages, and conducted computer research as required in support of the President's Office.

Applications Engineer (Test Automation) - Contractor at Siemens IT Solutions, Mountain View, CA

December 31, 2008 - September 1, 2025

Installed operating systems and software for customers, maintained and updated virtual machine images used for testing at Microsoft, created and managed virtual machines, and implemented strategies to keep the testing environment stable. Assisted Microsoft test engineers and management with server and virtual machine requests.

Customer Service Representative (Call Center) at Wells Fargo Bank, San Ramon, CA

August 31, 2007 - September 1, 2025

Assisted customers with online account access, researched transaction and account histories, and recommended financial products to improve customer service outcomes.

Teller at Wells Fargo Bank, San Ramon, CA

June 30, 2007 - September 1, 2025

Processed daily customer transactions, balanced cash with paperwork, analyzed financial portfolios, and recommended banking products.

Floor Coverage Manager at Club Sport, Pleasanton, CA

December 31, 2005 - September 1, 2025

Supervised staff ensuring a presentable atmosphere, resolved membership issues, and enforced policies and guidelines to prevent injuries.

Shift Supervisor at Starbucks Coffee, Castro Valley, CA

December 31, 2003 - September 1, 2025

Supervised staff in drink preparation and customer service, balanced daily cash records, and maintained weekly inventory.

Office Manager/Website Manager at World of Golf, San Ramon, CA

December 31, 2003 - September 1, 2025

Managed accounts payable using QuickBooks, maintained the website with CGI/HTML, managed vendor communications, and designed e-mail ads for mailing lists.

Web Developer/Programmer at Harding Marketing Communications, San Jose, CA

December 31, 2001 - September 1, 2025

Created PERL (CGI) scripts to process form data, wrote and modified HTML pages with minor JavaScript, worked with browser compatibility issues, and used Adobe Photoshop 5.5 for web image creation and modification. Used CVS for version control.

Software Engineer (DNS) at NameTree, Inc., Redwood Shores, CA

December 31, 2000 - September 1, 2025

Worked hands-on with DNS technology, wrote PERL scripts for data manipulation and automation, and assisted in designing the company's web application.

Lab Assistant at CSU Hayward Computer Lab, Hayward, CA

December 31, 1999 - September 1, 2025

Assisted students with application software and C++ programming, updated and modified lab web pages using HTML and CGI (PERL), and managed online employment applications and availability submissions for lab staff.

Shift Manager at McDonald’s, Berkeley, CA

December 31, 1997 - September 1, 2025

Trained large staff in food preparation and customer service, managed sales receipt balancing and inventory levels, and implemented a training course that increased new recruit retention rate.

Web Content Developer at College of Alameda

June 1, 2021 - Present

Responsible for updating webpages using Hubspot, preparing for website transitions, and creating and maintaining college webpages using Wordpress and HTML. Managed Wordpress access by department, updated and installed plugins ensuring compatibility, and edited images using Adobe Photoshop. Experienced in integrating Google Analytics into Wordpress and managing social media posts across platforms such as Facebook, Instagram, and Twitter. Coordinated with web hosting providers on outages and domain issues and collaborated with management to approve editing requests.

Staff Services Specialist at College of Alameda

June 1, 2021 - September 1, 2025

Performed all tasks from the Staff Assistant role plus acted as the website maintenance and assistance/training point of contact for faculty and staff on the college website. Managed budget, expenses, and travel for the Research and Planning Office. Served as the college website revision project point of contact between the college president, vendors, faculty, and staff from 2017 onwards.

Staff Assistant, President’s Office at College of Alameda

January 1, 2014 - September 1, 2025

Managed incoming and outgoing mail, created and tracked requisitions, monitored and maintained budgets for the President’s Office, edited and updated various college web pages, and conducted computer research as needed.

Applications Engineer (Test Automation) at Siemens IT Solutions (Contractor)

December 1, 2008 - September 1, 2025

Installed operating systems and software for customers, maintained and updated master image files and virtual machines in the testing environment. Implemented strategies to sustain a stable testing environment and handled various server and virtual machine related requests for Microsoft test engineers and management.

Customer Service Representative (Call Center) at Wells Fargo Bank

August 1, 2007 - September 1, 2025

Assisted customers in gaining online account access, researched transaction and account history, and analyzed financial portfolios to recommend appropriate products.

Teller at Wells Fargo Bank

June 1, 2007 - September 1, 2025

Processed daily transactions for customers, analyzed financial portfolios to recommend products, and balanced cash with paperwork daily.

Floor Coverage Manager at Club Sport

January 1, 2005 - September 1, 2025

Supervised staff to maintain a presentable atmosphere, resolved member issues relating to membership, and ensured safety by enforcing club policies and guidelines.

Shift Supervisor at Starbucks Coffee

January 1, 2003 - September 1, 2025

Supervised staff in drink preparation and customer issues, balanced daily cash records, and maintained weekly inventory.

Office Manager/Website Manager at World of Golf

January 1, 2003 - September 1, 2025

Handled accounts payable using QuickBooks, maintained the website using CGI/HTML, managed vendor communications regarding order status, and designed email ads for mailing lists.

Web Developer/Programmer at Harding Marketing Communications

January 1, 2001 - September 1, 2025

Created PERL CGI scripts for form data processing, wrote and modified HTML pages, addressed browser compatibility issues, and edited images using Adobe Photoshop 5.5. Experienced with CVS version control.

Software Engineer (DNS) at NameTree, Inc.

January 1, 2000 - September 1, 2025

Hands-on experience with DNS operations, wrote PERL scripts to manipulate data and automate DNS functions, and assisted in designing the company’s web application.

Lab Assistant at CSU Hayward Computer Lab

January 1, 1999 - September 1, 2025

Assisted students with application software and coding in C++ and other languages. Updated and modified lab web pages using HTML and PERL CGI files for employment submissions and scheduling.

Shift Manager at McDonald’s

January 1, 1997 - September 1, 2025

Trained staff in food preparation and customer service, managed daily register transactions and inventory, and implemented training courses increasing retention rates.