Available to hire
I am a dedicated professional with a passion for marketing and copywriting, always eager to identify opportunities to grow and improve business operations. I am multilingual, highly analytical, and focused on delivering the best customer experience possible through structured and creative approaches.
My experience spans technical support, customer service, sales, account management, digital marketing, and creative copywriting. I thrive in collaborative environments and take pride in providing outstanding service and maintaining high customer satisfaction levels.
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
Spanish; Castilian
Fluent
English
Advanced
Work Experience
Project Solution, OTE Group at OTE Group
September 1, 2024 - PresentImplemented agile methodologies to enhance project workflow and improve team collaboration. Provided technical support to customers on charging stations. Managed daily calls and emails to assist customers with inquiries and troubleshooting. Assisted customers with the App, payments, and other requests. Escalated technical cases to the operations team to ensure proper functioning of all charging stations across Europe.
Customer Service Executive at Teleperformance
September 1, 2024 - September 2, 2025Provided outstanding customer service to over 50 clients daily, resolving inquiries and ensuring satisfaction. Handled customer complaints and escalated issues, achieving a high resolution rate on the first call. Utilized CRM software to track customer interactions and update accounts efficiently. Conducted follow-up calls to ensure customer satisfaction. Achieved recognition for maintaining high customer satisfaction scores in monthly evaluations.
Sales Associate, Account Manager at Voyage Privé
July 1, 2023 - September 2, 2025Sales representative assisting customers with product inquiries and sales transactions. Provided personalized recommendations and exclusive travel packages. Generated high-value sales leads through proactive prospecting, networking, and cold-calling. Managed daily call volumes focusing on maintaining composure and professionalism.
Instagram Store Owner and Manager at Instagram
February 1, 2023 - September 2, 2025Designed and created a clothing store using the Instagram platform. Focused on using the platform to showcase products, build a brand, and connect with the audience. Implemented marketing strategies through social media platforms, leading to a growth in customer engagement. Managed product listings and optimized online visibility, improving organic traffic.
Digital Marketing, Creative Copywriter at Treetop Marketing
December 1, 2018 - September 2, 2025Developed engaging content for various platforms including social media, blogs, and websites for diverse clients. Collaborated with marketing teams to create compelling advertising campaigns that increased brand awareness.
Creative Copywriter at Concept McCann Erickson
February 1, 2015 - September 2, 2025Wrote and edited copy for promotional materials, newsletters, and press releases, ensuring a consistent brand voice. Developed creative concepts aligned with client objectives to elevate their brands. Collaborated with designers and marketers to create cohesive content. Conducted market research to identify trends and target audiences for tailored copywriting strategies. Created clear, persuasive, and original copy for digital campaigns.
Store Manager at Volcom Venezuela
February 1, 2014 - September 2, 2025Oversaw daily operations, managing staff including hiring, training, and motivation. Handled inventory and stock control, ensuring excellent customer service and handling complaints.
Sales Manager at Volcom Venezuela
February 1, 2013 - September 2, 2025Managed and supported sales. Executed marketing and promotional strategies, and maintained store appearance, safety, and compliance with health and safety regulations.
Project Solution, OTE Group at OTE Group
September 1, 2024 - PresentImplemented agile methodologies to enhance project workflow and improve team collaboration. Provided technical support to customers on charging stations. Managed daily calls and emails to assist customers with inquiries and troubleshooting, including app and payment requests. Escalated technical cases to operations team to ensure proper functioning of charging stations across Europe.
Customer Service Executive at Teleperformance
September 1, 2024 - September 2, 2025Provided outstanding customer service to over 50 clients daily, resolving inquiries and ensuring satisfaction. Handled customer complaints and escalated issues, achieving a high first-call resolution rate. Utilized CRM software to track customer interactions and update account information efficiently. Conducted follow-up calls to ensure customer satisfaction and earned recognition for maintaining high customer satisfaction scores.
Sales Associate, Account Manager at Voyage Privé
July 1, 2023 - September 2, 2025Assisted customers with product inquiries and sales transactions. Provided personalized recommendations and exclusive travel packages. Generated high-value sales leads through proactive prospecting, networking, and cold calling. Managed daily call volumes with professionalism and composure.
Instagram Store Owner and Manager at Instagram
February 1, 2023 - September 2, 2025Designed and created a clothing store on the Instagram platform, showcasing products, building a brand, and connecting with the audience. Implemented marketing strategies through social media leading to customer engagement growth. Managed product listings and optimized online visibility, improving organic traffic.
Digital Marketing, Creative Copywriter at Treetop Marketing
December 1, 2018 - September 2, 2025Developed engaging content for social media, blogs, and websites for diverse clients. Collaborated with marketing teams to create compelling advertising campaigns that increased brand awareness.
Creative Copywriter at Concept McCann Erickson
February 1, 2015 - September 2, 2025Conducted market research to identify trends and target audiences for tailored copywriting strategies. Created clear, persuasive, and original copy for digital campaigns.
Store Manager at Volcom Venezuela
February 1, 2014 - September 2, 2025Oversaw daily operations including staff hiring, training, and motivation. Managed inventory and stock control, ensured excellent customer service, and handled complaints.
Education
Master Copywriter and Creative Direction at Brother
October 1, 2014 - July 1, 2016Bachelor's in Advertising and Marketing at University Institute of New Professions
March 1, 2010 - September 1, 2014Modern Languages at Central University of Venezuela
February 1, 2005 - October 1, 2009Master Copywriter and Creative Direction at Brother Caracas
October 1, 2014 - July 1, 2016Bachelor's in Advertising and Marketing at University Institute of New Professions
March 1, 2010 - September 1, 2014Modern Languages at Central University of Venezuela
February 1, 2005 - October 1, 2009Qualifications
Industry Experience
Retail, Media & Entertainment, Travel & Hospitality, Software & Internet, Professional Services
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Content Creator
We have the best content creator experts on Twine. Hire a content creator in Nea Smirni today.