Commissioned Independent Artist at Dapur Dewa Catering, Slep, ABRZY, Skinny Suge, Klay Sharp

Created logos, posters and concepts for Indonesian catering business Dapur Dewa. Produced digital media content, social media and Spotify assets, and promotional materials for personal projects (Slep) and local musicians including ABRZY, Skinny Suge, and Klay Sharp. Managed music production and artist management duties, administered Spotify artist pages, and scheduled studio sessions for the artists.

Call Centre Operator at The Call Centre LTD

Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Took on supervisory roles such as training new team members, enforcing protocols, and maintaining high service standards. Managed and organized data related to customer interactions and feedback. Collaborated with colleagues to meet performance targets and improve team efficiency. Handled calls for hundreds of different businesses, demonstrating adaptability and quick client transitions.

Call Centre Operator & Supervisor at Ministry of Health Tū Ora Compass Health

Assisted individuals who required PCR tests or COVID vaccines by making appointments and finding placements using Eclair and Indici software. Updated missing data for patients using the Covid Immunisation Register (CIR). Supported doctors to help enrollees get their immunisations. Provided health-related advice and assistance to families in need. Worked with GPs to provide patient follow-ups. Worked on-site at a vaccination facility to help with appointments and bookings. Communicated daily assignments to the team, detected potential problems, elevated issues to managers, and debriefed daily for any issues and upcoming tasks.