I am a versatile and results-driven professional with expertise in customer service, sales, marketing, public relations, research, and education. I have strong analytical, communication, and problem-solving skills with a proven ability to generate leads, manage campaigns, and engage diverse audiences. I am passionate about driving brand awareness and creating meaningful connections through targeted marketing efforts. My professional journey includes roles in social media management, call center operations, enterprise sales, research assistance, and lecturing. I thrive in collaborative environments where I can contribute to business communication, campaign management, and project execution, always aiming for measurable results and continuous improvement.

Florence Magowa

I am a versatile and results-driven professional with expertise in customer service, sales, marketing, public relations, research, and education. I have strong analytical, communication, and problem-solving skills with a proven ability to generate leads, manage campaigns, and engage diverse audiences. I am passionate about driving brand awareness and creating meaningful connections through targeted marketing efforts. My professional journey includes roles in social media management, call center operations, enterprise sales, research assistance, and lecturing. I thrive in collaborative environments where I can contribute to business communication, campaign management, and project execution, always aiming for measurable results and continuous improvement.

Available to hire

I am a versatile and results-driven professional with expertise in customer service, sales, marketing, public relations, research, and education. I have strong analytical, communication, and problem-solving skills with a proven ability to generate leads, manage campaigns, and engage diverse audiences. I am passionate about driving brand awareness and creating meaningful connections through targeted marketing efforts.

My professional journey includes roles in social media management, call center operations, enterprise sales, research assistance, and lecturing. I thrive in collaborative environments where I can contribute to business communication, campaign management, and project execution, always aiming for measurable results and continuous improvement.

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Language

English
Fluent

Work Experience

Social Media Agent at Telekom Networks Malawi
January 1, 2025 - Present
Managed daily content posting and audience interaction across social media platforms. Responded to customer inquiries and escalated issues with speed, empathy, and professionalism. Monitored trends and insights to boost reach, engagement, and brand consistency. Collaborated with marketing teams to execute targeted campaigns and drive measurable results.
Call Centre Agent at Telekom Networks Malawi
January 1, 2025 - Present
Handled inbound and outbound customer calls, providing prompt assistance, resolving inquiries, and complaints. Maintained accurate records of interactions and escalations accordingly to ensure customer satisfaction.
Temporary Research Assistant at World Vision International
December 31, 2024 - September 3, 2025
Assisted in data collection, analysis, and report writing for key projects. Conducted surveys and interviews to gather relevant information. Supported organizing and documenting research findings for program development.
Enterprise Sales Promoter at Telekom Networks Malawi (TNM)
December 31, 2024 - September 3, 2025
Identified new sales opportunities and negotiated contracts with clients. Aligned sales strategies with marketing initiatives and addressed customer inquiries effectively to maximize sales and customer satisfaction.
Sales and Digital Marketing Officer at Etal Enterprises
December 31, 2024 - September 3, 2025
Managed marketing campaigns and social media engagement to drive brand awareness. Created digital content, analyzed market trends, and conducted product presentations.
Lecturer in Procurement Studies at Higher Institute of Procurement and Supply
December 31, 2024 - September 3, 2025
Delivered lectures and tutorials while mentoring mature-entry students, contributing to the academic growth and professional preparation of students in procurement fields.
Public Relations Officer (Intern) at Mirage PR LTD
December 31, 2021 - September 3, 2025
Assisted in PR campaigns, media coordination, and stakeholder engagement contributing to enhanced public relations outcomes.
Information Officer (Internship) at Malawi News Agency
December 31, 2020 - September 3, 2025
Managed social media and websites, composed speeches, and attended press briefings to support information dissemination and media relations.
Business Reporter (Internship) at Times Group
December 31, 2020 - September 3, 2025
Produced business news for print, radio, and TV; conducted interviews and managed audio-visual content to support news reporting.

Education

Bachelor of Arts in Business Communication at Malawi University of Business and Applied Sciences
March 5, 2015 - September 3, 2019

Qualifications

Bachelor of Arts in Business Communication (Credit)
January 1, 2015 - December 31, 2019
Malawi School Certificate of Education
January 1, 2010 - December 31, 2014
Junior Certificate of Education
January 1, 2010 - December 31, 2012

Industry Experience

Telecommunications, Education, Media & Entertainment, Non-Profit Organization, Retail