Florence Magowa
I am a versatile and results-driven professional with expertise in customer service, sales, marketing, public relations, research, and education.
About
I am a versatile and results-driven professional with expertise in customer service, sales, marketing, public relations, research, and education. I have strong analytical, communication, and problem-solving skills with a proven ability to generate leads, manage campaigns, and engage diverse audiences. I am passionate about driving brand awareness and creating meaningful connections through targeted marketing efforts.
My professional journey includes roles in social media management, call center operations, enterprise sales, research assistance, and lecturing. I thrive in collaborative environments where I can contribute to business communication, campaign management, and project execution, always aiming for measurable results and continuous improvement.
- 5 years' experience
- Joined September 2025
Languages
- EnglishFluent
Industry experience
- Telecommunications
- Education
- Media & Entertainment
- Non-Profit Organization
- Retail
Work experience· 9 roles
Handled inbound and outbound customer calls, providing prompt assistance, resolving inquiries, and complaints. Maintained accurate records of interactions and escalations accordingly to ensure customer satisfaction.
Managed daily content posting and audience interaction across social media platforms. Responded to customer inquiries and escalated issues with speed, empathy, and professionalism. Monitored trends and insights to boost reach, engagement, and brand consistency. Collaborated with marketing teams to execute targeted campaigns and drive measurable results.
Delivered lectures and tutorials while mentoring mature-entry students, contributing to the academic growth and professional preparation of students in procurement fields.
Education
Certifications and awards
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