Available to hire
I am an organized and proactive professional with over 2 years of experience in customer service, operations, and data coordination. I excel in managing client communications and daily logistics with accuracy and efficiency.
My skills include improving workflows, maintaining data entries, and ensuring seamless operations. I am detail-oriented, reliable, and dedicated to enhancing productivity.
Skills
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Igbo
Fluent
Work Experience
Freelance Virtual Assistant / Social Media Support at Self-Employed
January 1, 2025 - PresentProduced daily posts including graphics, captions, and reels to engage audiences and enhance digital visibility for small businesses. Designed marketing visuals using Canva and edited short-form videos with CapCut for Instagram and TikTok. Scheduled and published content consistently, monitored audience engagement, refined strategies, collaborated with clients on content calendars and campaign ideas, managed online communications, coordinated updates, researched and created tailored content drafts, and supported event promotion through consistent posting.
Medical Virtual Assistant (CEO Support) at Iconcare Clinic
February 28, 2025 - September 3, 2025Provided high-level medical support including inbox and calendar management, travel itineraries, and preparation of executive presentations. Enhanced productivity by streamlining inbox processes, reducing clutter by 30%. Managed over 50 daily patient inquiries and appointment schedules with 100% accuracy, reducing scheduling conflicts by 30%. Processed and maintained over 500 EMRs with 99% accuracy in strict HIPAA compliance. Conducted research for more than 20 healthcare projects, providing insights to improve decision-making and patient care workflows. Organized 10+ monthly travel itineraries and schedules, decreasing administrative workload by 25%.
Virtual Assistant & Content Coordinator at Remote
August 1, 2025 - PresentManaged professional LinkedIn and social media accounts, creating posts, updating profiles, and scheduling content for engagement growth. Drafted ghostwritten posts, reviews, and business content tailored to client tone and brand identity. Built weekly content calendars, collected trending topics, and monitored metrics to optimize performance. Coordinated with clients and external content creators to deliver consistent and engaging campaigns.
Customer Support Supervisor / Assistant at Remote
July 1, 2025 - PresentLed support teams to deliver high-quality service and maintain strong customer relationships. Collaborated with cross-functional teams to streamline workflows and implement efficiency improvements. Tracked KPIs, performance data, and engagement metrics to inform decisions.
Virtual Assistant & Content Coordinator at Self-employed / Remote
August 1, 2025 - PresentManaged professional LinkedIn and social media accounts, creating posts, updating profiles, and scheduling content for engagement growth. Drafted ghostwritten posts, reviews, and business content tailored to client tone and brand identity. Built weekly content calendars, collected trending topics, and monitored metrics to optimize performance. Coordinated with clients and external content creators to deliver consistent and engaging campaigns.
Customer Support Supervisor / Assistant at Remote
July 1, 2025 - PresentLed support teams to deliver high-quality service and maintain strong customer relationships. Collaborated with cross-functional teams to streamline workflows and implement efficiency improvements. Tracked KPIs, performance data, and engagement metrics to inform decisions.
Freelance Virtual Assistant / Social Media Support at Self-Employed
January 1, 2025 - PresentProduced daily posts (graphics, captions, and reels) to engage audiences and strengthen digital visibility for small businesses. Designed marketing visuals using Canva and edited short-form videos on CapCut for Instagram and TikTok. Scheduled and published content consistently, monitoring audience engagement and refining strategies. Collaborated with clients to create content calendars and campaign ideas. Managed online communications and coordinated client updates through social platforms. Researched and created engaging content drafts tailored to specific audiences. Supported event promotion and digital visibility through consistent posting.
Medical Virtual Assistant (CEO Support) at Iconcare Clinic
February 1, 2025 - September 17, 2025Provided high-level medical support including inbox management, calendar management, travel itineraries, and preparation of executive presentations. Enhanced productivity by streamlining inbox processes, reducing clutter by 30%. Managed 50+ daily patient inquiries and appointment schedules, ensuring 100% accuracy and reducing scheduling conflicts by 30%. Processed and maintained 500+ EMRs with 99% accuracy, strictly following HIPAA compliance. Conducted research for 20+ healthcare projects, delivering insights that improved decision-making and patient care workflows. Organized 10+ monthly travel itineraries and schedules for executives, reducing administrative workload by 25%.
Administrative Virtual Assistant at Iconcare Clinic
July 31, 2025 - September 17, 2025Handled 50+ daily inquiries, ensuring clear communication and quick resolution for clients and staff. Managed executive calendars, reducing scheduling conflicts by 30%. Maintained 500+ records with 99% accuracy, ensuring confidentiality and compliance. Created reports and presentations that supported decision-making and streamlined operations.
Administrative Virtual Assistant at Dr Emmanuel Foundation
March 31, 2025 - September 17, 2025Responded to 60+ daily customer inquiries via email and phone, achieving a 95% resolution rate. Explained complex information in clear, client-friendly language, improving satisfaction scores by 20%. Updated and maintained 400+ records with accuracy, supporting smooth operations. Coordinated reports and administrative tasks, reducing workload for senior staff by 25%.
Customer Support & Operations Assistant at Freelance / Remote
January 1, 2022 - January 1, 2022Managed communications and logistics for clients, ensuring smooth operations and high levels of customer satisfaction. Collaborated with teams to improve workflows and service delivery.
Education
Higher Diploma - Registered Nurse at School of Nursing, ESUT Hospital Parklane – Enugu State
January 1, 2023 - September 3, 2025Virtual Assistant Program at ALX Africa
August 1, 2025 - September 17, 2025Higher Diploma – Registered Nurse at School of Nursing, ESUT Hospital Parklane – Enugu State
January 11, 2030 - January 1, 2023ALX Africa Virtual Assistant Program at ALX Africa
August 1, 2025 - September 17, 2025Higher Diploma – Registered Nurse at School of Nursing, ESUT Hospital Parklane, Enugu State
January 11, 2030 - January 1, 2023Virtual Assistant Training at ALX Africa
August 1, 2025 - September 17, 2025Higher Diploma – Registered Nurse at School of Nursing, ESUT Hospital Parklane – Enugu State
January 11, 2030 - January 1, 2023Diploma in Nursing at School of Nursing, ESUT Hospital Enugu State
January 11, 2030 - September 17, 2025Higher Diploma at School of Nursing, EMU Hospital Parklane
January 1, 2020 - January 1, 2023Qualifications
ALX Africa Virtual Assistance Training
August 1, 2025 - September 3, 2025Virtual Assistant Program
August 1, 2025 - September 17, 2025Higher Diploma – Registered Nurse
January 11, 2030 - January 1, 2023ALX Africa Virtual Assistant Program Certification
August 1, 2025 - September 17, 2025Higher Diploma – Registered Nurse
January 11, 2030 - January 1, 2023Higher Diploma – Registered Nurse
January 11, 2030 - January 1, 2023Virtual Assistance Training
August 1, 2025 - September 17, 2025Certified Virtual Assistant
January 1, 2021 - November 25, 2025Industry Experience
Education, Healthcare, Professional Services, Media & Entertainment, Other, Software & Internet
INBOUNDING AND OUTBOUNDING ENGAGEMENT.
BRANDING AND STRATEGY
PLAN AND CREATE SOCIAL MEDIA CONTENT
CONTANT SCHEDULLING AND EVALUATION
SEARCH FOR RELEVANT HASHTAGS
DEVELOP A CONTANT STRATEGY
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