I am a professional with extensive experience in English language tutorial, data entry, and customer service for various well-known BPO companies in the Philippines. I have a strong passion for graphic design. My work is driven by a commitment to personal growth, creative excellence, and delivering value in every role I undertake.…

Laien Obio

I am a professional with extensive experience in English language tutorial, data entry, and customer service for various well-known BPO companies in the Philippines. I have a strong passion for graphic design. My work is driven by a commitment to personal growth, creative excellence, and delivering value in every role I undertake.…

Available to hire

I am a professional with extensive experience in English language tutorial, data entry, and customer service for various well-known BPO companies in the Philippines. I have a strong passion for graphic design. My work is driven by a commitment to personal growth, creative excellence, and delivering value in every role I undertake.

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Skills

Experience Level

Language

English
Advanced
Chinese
Intermediate

Work Experience

Graphic Designer / Social Media Manager (Part-Time) at New Life in Christ Fellowship (Agusan Pequeño, Butuan City)
January 1, 2025 - Present
Created visually engaging posters for various events and consistently managed the organization’s social media account to promote activities, increase engagement, and maintain a cohesive online presence.
Customer Service Representative at Resolved CX (Work From Home)
December 31, 2022 - September 4, 2025
Assisted customers with order-related issues and supported them in managing their wedding websites and registries.
English Subject Online Tutor at ACAD SOC (China) - Work From Home
December 31, 2021 - September 4, 2025
Taught English language to Chinese students of all ages by delivering tailored lessons to improve reading, writing, and speaking skills; adapted teaching methods to learners' needs.
Financial Care Representative at Convergys Philippines Services Corporation
December 31, 2019 - September 4, 2025
Managed delinquent accounts, handled customer inquiries, payments, and complaints, and negotiated payment arrangements. Ensured compliance with client and company standards, including proper call routing and adherence to follow guidelines.
Customer Service Representative, Email Support Specialist at Convergys Philippines Services Corporation
December 31, 2016 - September 4, 2025
Provided online customer support via chat and email, addressing delivery inquiries and coordinating with other departments to ensure order follow-up. Served as an Online Account Management Specialist handling inbound chats for billing inquiries related to postpaid accounts for a leading US telecommunications company and conducted inter-department outbound calls directing customers to appropriate departments.
Data Entry Analyst at Land Registration Authority [Registry of Deeds]
December 31, 2013 - September 4, 2025
Accurately managed and maintained data in computer systems, ensuring records were up-to-date. Prepared monthly reports, including registry records and cash remittances. Encoded legal annotations on land titles based on various registered documents such as mortgages and court orders.

Education

Bachelor Science in Computer Science at Saint Joseph Institute of Technology (Butuan City)
January 11, 2030 - January 1, 2009
Class Salutatorian at Agusan Pequeño National High School (Butuan City)
January 11, 2030 - January 1, 2005
Dean's Lister at Agusan Pequeño Elementary School (Butuan City)
January 11, 2030 - January 1, 2001

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Financial Services, Telecommunications, Real Estate & Construction, Non-Profit Organization

Skills

Experience Level