I am a multidisciplinary professional with a strong background in bioengineering, chemistry, electronics, and education. With over 15 years of experience, I thrive in STEM education, scientific research, digital content moderation, and digital task execution. I bring analytical thinking, scientific accuracy, and human-centered service to health and technology environments. I help international teams enhance customer service and digital operations through ethical, multilingual communication and precise data handling. Leveraging my experience across BPO, research, and educational settings, I am adaptable, precise, and skilled in solving cross-disciplinary problems.

Gelen Adriana Ruiz Rodríguez

I am a multidisciplinary professional with a strong background in bioengineering, chemistry, electronics, and education. With over 15 years of experience, I thrive in STEM education, scientific research, digital content moderation, and digital task execution. I bring analytical thinking, scientific accuracy, and human-centered service to health and technology environments. I help international teams enhance customer service and digital operations through ethical, multilingual communication and precise data handling. Leveraging my experience across BPO, research, and educational settings, I am adaptable, precise, and skilled in solving cross-disciplinary problems.

Available to hire

I am a multidisciplinary professional with a strong background in bioengineering, chemistry, electronics, and education. With over 15 years of experience, I thrive in STEM education, scientific research, digital content moderation, and digital task execution. I bring analytical thinking, scientific accuracy, and human-centered service to health and technology environments.

I help international teams enhance customer service and digital operations through ethical, multilingual communication and precise data handling. Leveraging my experience across BPO, research, and educational settings, I am adaptable, precise, and skilled in solving cross-disciplinary problems.

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Language

Spanish; Castilian
Fluent
Portuguese
Advanced
English
Intermediate

Work Experience

Content Moderator at Teleperformance
February 1, 2024 - Present
Reviewed and evaluated content in Portuguese and English to ensure compliance with platform guidelines including web searches, fact-checking, market knowledge, and validation of AI-generated responses. Contributed to AI model training through content classification and evaluation. Handled sensitive information with ethical awareness and cultural understanding. Performed data classification with precision and consistency. Temporarily appointed as substitute supervisor ensuring continuity and team performance. Serves as Point of Contact providing support and coordination to moderators.
Research Assistant in Basic Health Sciences at IDCBIS
December 31, 2022 - September 4, 2025
Planned experiments assessing immunomodulatory responses in 3D cancer models. Prepared laboratory materials and processed scientific data using imaging software. Delivered reports and documentation supporting thesis and publication. Developed a meritorious postgraduate thesis project, strengthened team capacity in advanced therapies research, and integrated scientific learning beyond prior academic domain.
Technology and Computer Teacher at Colegio Calasanz
December 31, 2020 - September 4, 2025
Taught computing and electronics using STEM curricula. Led interdisciplinary student projects applying science and technology to real-world contexts. Implemented structured content delivery improving student engagement and performance. Managed team meetings, confidential information, and academic events as department head. Promoted critical thinking and innovation through STEM methodologies. Coordinated learning initiatives with external experts and partnerships.
Virtual Tutor – Math and Chemistry at Politécnico Grancolombiano
May 31, 2020 - September 4, 2025
Designed digital content and assessments for STEM courses. Provided synchronous tutoring and academic support. Monitored student progress and delivered performance-based feedback. Supported student retention and improved outcomes in online environments. Contributed to curriculum improvements with adaptive digital strategies. Built question databases for mathematics and chemistry assessments.

Education

MSc in Bioengineering and Nanotechnology at Fundación Universitaria de Ciencias de la Salud (FUCS) & Universidad Central
January 1, 2021 - January 1, 2023
BSc in Chemistry at Universidad Nacional Abierta y a Distancia (UNAD)
January 1, 2010 - January 1, 2016
Specialization in Teleinformatics at Universidad Distrital Francisco José de Caldas
January 1, 2009 - January 1, 2010
Bachelor’s in Electronics Education at Universidad Pedagógica Nacional (UPN)
January 1, 2003 - January 1, 2007
Data Science Bootcamp at Desafío LATAM Academy
January 11, 2030 - September 4, 2025

Qualifications

Accounting, Financial Analysis, and Planning course
October 1, 2024 - September 4, 2025
AI Tools for Productivity
August 1, 2024 - September 4, 2025

Industry Experience

Education, Healthcare, Life Sciences, Professional Services, Software & Internet