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I have a strong background in hospitality management and education, with extensive experience in leadership, communication, and operational organization. Through various roles in hotel operations and teaching, I've developed a hands-on, people-focused approach to problem-solving and optimizing workflows. Currently, I am transitioning into the tech industry and pursuing a Computer Science degree. I am eager to apply my transferable skills into technical roles and contribute to real-world projects while continuing to build my technical foundation and grow professionally over time.…I have a strong background in hospitality management and education, with extensive experience in leadership, communication, and operational organization. Through various roles in hotel operations and teaching, I've developed a hands-on, people-focused approach to problem-solving and optimizing workflows. Currently, I am transitioning into the tech industry and pursuing a Computer Science degree. I am eager to apply my transferable skills into technical roles and contribute to real-world projects while continuing to build my technical foundation and grow professionally over time.

Taciana Pessoa Graz

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I have a strong background in hospitality management and education, with extensive experience in leadership, communication, and operational organization. Through various roles in hotel operations and teaching, I've developed a hands-on, people-focused approach to problem-solving and optimizing workflows. Currently, I am transitioning into the tech industry and pursuing a Computer Science degree. I am eager to apply my transferable skills into technical roles and contribute to real-world projects while continuing to build my technical foundation and grow professionally over time.…I have a strong background in hospitality management and education, with extensive experience in leadership, communication, and operational organization. Through various roles in hotel operations and teaching, I've developed a hands-on, people-focused approach to problem-solving and optimizing workflows. Currently, I am transitioning into the tech industry and pursuing a Computer Science degree. I am eager to apply my transferable skills into technical roles and contribute to real-world projects while continuing to build my technical foundation and grow professionally over time.

Available to hire

I have a strong background in hospitality management and education, with extensive experience in leadership, communication, and operational organization. Through various roles in hotel operations and teaching, I’ve developed a hands-on, people-focused approach to problem-solving and optimizing workflows. Currently, I am transitioning into the tech industry and pursuing a Computer Science degree. I am eager to apply my transferable skills into technical roles and contribute to real-world projects while continuing to build my technical foundation and grow professionally over time.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Intermediate

Portuguese

Fluent

Spanish; Castilian

Advanced

German

Beginner

Work Experience

General Manager at Casa Kala Hotel

July 31, 2024 - September 4, 2025

Managed operational and administrative aspects of the hotel including hiring new employees, controlling reservations, producing and supervising inventory control, and staff supervision. Ensured high-quality service and efficient operations. Handled program Cloudbeds and control of Booking.com platforms, managing scores, reviews, and overbooking.

Spanish and Portuguese Teacher at Online / Private Schools

November 30, 2023 - September 4, 2025

Conducted online classes and taught in public and private schools. Prepared support materials and helped coordinate students, teachers, and daily school tasks.

General Manager at Lagarto na Banana Hostel

January 31, 2023 - September 4, 2025

Managed all operational and administrative aspects of the hostel. Responsibilities included hiring employees, controlling reservations, and staff supervision. Ensured high-quality service and efficient operations. Managed FrontDesk software and control of Booking.com and Hostelworld platforms including managing scores, reviews, and overbooking.

Customer Service & Product Quality Specialist at AeC

January 31, 2020 - September 4, 2025

Provided customer support ensuring high satisfaction and problem resolution. Monitored product quality and reported issues to improve standards.