TP

Taciana Pessoa Graz

Available to hire

I have a strong background in hospitality management and education, with extensive experience in leadership, communication, and operational organization.

About

I have a strong background in hospitality management and education, with extensive experience in leadership, communication, and operational organization. Through various roles in hotel operations and teaching, I’ve developed a hands-on, people-focused approach to problem-solving and optimizing workflows. Currently, I am transitioning into the tech industry and pursuing a Computer Science degree. I am eager to apply my transferable skills into technical roles and contribute to real-world projects while continuing to build my technical foundation and grow professionally over time.

  • 5 years' experience
  • Joined September 2025

Languages

  • EnglishIntermediate
  • PortugueseFluent
  • Spanish; CastilianAdvanced
  • GermanBeginner

Industry experience

  • Education
  • Travel & Hospitality
  • Software & Internet
  • Consumer Goods

Work experience· 4 roles

General Manager · Casa Kala HotelJul 2024 – Sep 2025 · 1 yr 3 mos

Managed operational and administrative aspects of the hotel including hiring new employees, controlling reservations, producing and supervising inventory control, and staff supervision. Ensured high-quality service and efficient operations. Handled program Cloudbeds and control of Booking.com platforms, managing scores, reviews, and overbooking.

Spanish and Portuguese Teacher · Online / Private SchoolsNov 2023 – Sep 2025 · 1 yr 11 mos

Conducted online classes and taught in public and private schools. Prepared support materials and helped coordinate students, teachers, and daily school tasks.

General Manager · Lagarto na Banana HostelJan 2023 – Sep 2025 · 2 yrs 9 mos

Managed all operational and administrative aspects of the hostel. Responsibilities included hiring employees, controlling reservations, and staff supervision. Ensured high-quality service and efficient operations. Managed FrontDesk software and control of Booking.com and Hostelworld platforms including managing scores, reviews, and overbooking.

Customer Service & Product Quality Specialist · AeCJan 2020 – Sep 2025 · 5 yrs 9 mos

Education

Bachelor’s Degree · Federal University of Paraíba2030 – 2025
Bachelor's Degree in Computer Science · Claretiano University2030 – 2028
The complete 2024 Web Development Bootcamp · Udemy2024
IBM Full Stack Software Developer Professional Certificate · Coursera2030 – 2025

Certifications and awards

The complete 2024 Web Development Bootcamp2024
IBM Full Stack Software Developer Professional Certificate2030 – 2025

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