I am a Data Analyst with a strong interdisciplinary background in Engineering, Business, Telecommunications, and Customer Support. I excel at pragmatic problem solving through data analysis and interpretation, helping to drive informed business decision-making. My training and projects have sharpened my skills in data cleaning, visualization, and insightful reporting across various tools and programming languages. Driven and motivated to contribute positively to business growth, I leverage my diverse experience in customer service, engineering, and data analytics to enhance organizational success. I am continuously developing my skills, currently undertaking a Python programming course to expand my capabilities further.

Mafald A Antunes

I am a Data Analyst with a strong interdisciplinary background in Engineering, Business, Telecommunications, and Customer Support. I excel at pragmatic problem solving through data analysis and interpretation, helping to drive informed business decision-making. My training and projects have sharpened my skills in data cleaning, visualization, and insightful reporting across various tools and programming languages. Driven and motivated to contribute positively to business growth, I leverage my diverse experience in customer service, engineering, and data analytics to enhance organizational success. I am continuously developing my skills, currently undertaking a Python programming course to expand my capabilities further.

Available to hire

I am a Data Analyst with a strong interdisciplinary background in Engineering, Business, Telecommunications, and Customer Support. I excel at pragmatic problem solving through data analysis and interpretation, helping to drive informed business decision-making. My training and projects have sharpened my skills in data cleaning, visualization, and insightful reporting across various tools and programming languages.

Driven and motivated to contribute positively to business growth, I leverage my diverse experience in customer service, engineering, and data analytics to enhance organizational success. I am continuously developing my skills, currently undertaking a Python programming course to expand my capabilities further.

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Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Language

Portuguese
Fluent
English
Fluent
French
Intermediate
Spanish; Castilian
Intermediate

Work Experience

Telecommunication Customer Service & Call Center at Manpower Group
January 1, 2020 - Present
Attending to customers' needs regarding all aspects of their contracts, quality, legal, technical, and sales according to company procedures and KPI objectives, using available data.
Senior Engineer / Senior Manager at Proclima, Lda
December 31, 2018 - September 4, 2025
Responsible for business strategy and management, providing technical expertise. Analyzed and interpreted data from various fields and processes to optimize business including plant production planning, execution and quality assurance of aluminium alloy products, client production development projects, and procurement management.
Technical Engineer at C.O.C Lda
December 31, 2007 - September 4, 2025
Ensured civil and mechanical quality on project and production management at sawmill and site production. Managed metalwork construction planning mainly for steel and aluminium alloy materials, budgeting, data gathering and treatment, and procurement responsibilities.
Engineering Internship at Newton, Lda
December 31, 2005 - September 4, 2025
Assisted in structural project development, budgeting, and technical documentation. Utilized structural software programs, AutoCAD design outputs, data treatment, and report elaboration.

Education

Master’s in Business Administration (MBA) at ABS, Porto, Portugal
January 1, 2017 - December 31, 2017
Master’s Degree in Civil Engineering at FEUP, Porto, Portugal
January 1, 2009 - December 31, 2009
Graduate in Civil Engineering Structural Design at FEUP, Porto, Portugal
January 11, 2030 - September 4, 2025

Qualifications

Certificate on Data Analytics
January 1, 2024 - September 4, 2025
Python Programming
January 11, 2030 - September 4, 2025

Industry Experience

Telecommunications, Manufacturing, Professional Services, Retail, Real Estate & Construction