Laila Al Refai

Senior Officer in the Knowledge and Innovation Department at Roads and Transport Authority – Dubai

Managed the overall functioning of the director's office, ensuring compliance with standards, handling correspondence, coordinating internal meetings, staff attendance, news updates, archiving, and processing public suggestions. Served as a member of the innovation auditing committee and supported various administrative tasks.

Office Manager / Personal Assistant to the Chairman at El Hebri General Trading, a Fashion Retail Company - Dubai

Handled chairman’s correspondence, managed agenda and meetings, reviewed contracts, coordinated trips, translated documents, maintained document filing, collaborated with HR and finance, and managed services communication as well as supervised three employees.

Executive Assistant to the Chief Executive Officer at Makkah & Madinah Holdings - Dubai

Provided secretarial and translation support to the CEO, coordinated with Saudi management and governmental departments, managed shareholder relations including buying/selling shares, liaised with the company’s London broker, prepared business studies and updates, and maintained the company website and external relations.

Executive Assistant to the Director of Brand and Corporate Communications at Emirates National Oil Company, ENOC

Handled multi-language correspondence, provided administrative support, controlled budgets, processed sponsorship and business proposals, managed purchases and payments, and fulfilled various administrative functions within the department.

Office Manager / reporting to the Executive Director at Luxembourg Board of Economic Development, Trade and Investment Office

Represented Luxembourg in the UAE, GCC, and Middle East by providing market and legal information, supporting Luxembourg companies and investors, organizing delegations and exhibitions, managing administration including licenses and visas, and handling financial and accounting tasks including monthly and annual reports.

Office Manager / PA to the General Director at Cegelec Dubai Branch, Electrical Contractors

Performed translation duties, managed procurement of supplies and equipment, handled administrative matters such as visas and salaries, supported commercial contracts and client relations, maintained client database, organized company visitor logistics, and managed accounts, petty cash, and expenses.

Commercial Assistant for the Textile Department at Carrefour Hypermarket

Managed supplier negotiations for pricing and promotions, processed orders, updated system supplier and pricing data, coordinated deliveries, arranged imported item orders and invoicing with France head office, audited invoices and pricing, and prepared regular reports.

Assistant General Manager at Tareq Bin Ziad Trading Co., Syria

Handled French and Arabic translation and interpretation, managed self-directed commercial correspondence in three languages, supported office administration and secretarial tasks, and coordinated orders and shipment procedures.

Information Technology Department Staff at Al Assad National Library of Damascus

Conducted archiving and cataloging duties, prepared for the Damascus Fair of books, computerized data with library software, coordinated between publishing houses and the library, and obtained ministry of culture authorizations for book entries.

Senior Officer, Knowledge and Innovation Department at Roads and Transport Authority (RTA) – Dubai

Senior Officer in Knowledge and Innovation Department; responsibilities included knowledge management, project coordination, and cross-functional collaboration.

Office Manager / Personal Assistant to the Chairman at El Hebri General Trading

Provided executive support to the Chairman, managed calendars, communications, and office operations.

Executive Assistant to the Chief Executive Officer at Makkah & Madinah Holdings

Supported CEO with scheduling, communications, board materials; liaised with internal teams.

Executive Assistant to the Director of Brand and Corporate Communications at Emirates National Oil Company (ENOC)

Supported director of Brand and Corporate Communications; calendar management, reporting, and coordination of corporate communications activities.

Office Manager / PA to the General Director at Luxembourg Board of Economic Development, Trade, and Investment Office

Office manager supporting the Executive Director; coordinated operations, communications, and administrative tasks.