I'm a Training Manager with over 7 years in client success management within IT and e-commerce, specializing in client training and onboarding. I've led 50+ successful implementations—including key initiatives like Genesys Cloud—accelerating client adoption and retention. My strengths include strategic project management, clear communication, and developing customized solutions through a consultative approach, ensuring successful customer implementation and enhancing client satisfaction and long-term loyalty. In my current role, I lead comprehensive client onboarding initiatives, provide personalized coaching and training to ensure swift adoption and long-term retention within a high-performance SaaS environment. I have developed tailored training programs transformed into key company assets, streamlined onboarding, and enhanced the client experience. I am passionate about optimizing processes and supporting teams to achieve business objectives with excellence.…I'm a Training Manager with over 7 years in client success management within IT and e-commerce, specializing in client training and onboarding. I've led 50+ successful implementations—including key initiatives like Genesys Cloud—accelerating client adoption and retention. My strengths include strategic project management, clear communication, and developing customized solutions through a consultative approach, ensuring successful customer implementation and enhancing client satisfaction and long-term loyalty. In my current role, I lead comprehensive client onboarding initiatives, provide personalized coaching and training to ensure swift adoption and long-term retention within a high-performance SaaS environment. I have developed tailored training programs transformed into key company assets, streamlined onboarding, and enhanced the client experience. I am passionate about optimizing processes and supporting teams to achieve business objectives with excellence.WWWW…