I’m Ana Mendes, an operations and project coordination professional with 15+ years of experience bringing structure to delivery across technology, AI, training, and client operations. I’ve coordinated distributed teams, built repeatable workflows, and improved quality through detailed process documentation, operational tracking, and root-cause analysis—always with a strong focus on making systems restartable and easy for others to run.…

ANA MENDES

I’m Ana Mendes, an operations and project coordination professional with 15+ years of experience bringing structure to delivery across technology, AI, training, and client operations. I’ve coordinated distributed teams, built repeatable workflows, and improved quality through detailed process documentation, operational tracking, and root-cause analysis—always with a strong focus on making systems restartable and easy for others to run.…

Available to hire

I’m Ana Mendes, an operations and project coordination professional with 15+ years of experience bringing structure to delivery across technology, AI, training, and client operations. I’ve coordinated distributed teams, built repeatable workflows, and improved quality through detailed process documentation, operational tracking, and root-cause analysis—always with a strong focus on making systems restartable and easy for others to run.

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Skills

Experience Level

Language

Portuguese
Fluent
English
Advanced

Work Experience

Project Coordinator - Online Education Business at Upwork
July 1, 2026 - Present
Supported coordination of an online training operation for higher-education teaching staff. Conducted cross-system audits to surface gaps in sessions and thematic coverage, and helped implement tracking and procedural documentation to improve operational completeness and continuity.
AI and Linguistic Evaluation Projects at iMerit, Appen and RWS
September 1, 2025 - May 31, 2026
Delivered short-term AI and linguistic evaluation work, including LLM output evaluation across text, image, and multimodal tasks. Performed linguistic assessment and quality evaluation, and supported annotation-quality processes by adapting quickly to changing project guidelines and quality standards.
Independent Professional - Operations, AI and Language at Self-employed
September 1, 2025 - Present
Coordinated operations for an online education business, expanding from founder support to broader operational delivery. Audited multiple systems, identified missing or untracked content components, and produced a six-procedure process manual plus a structured operational tracker. Reorganized Drive structure and defined coordination routines so the operation became documented and restartable by others; contract was renewed with a bonus.
AI Trainer at Remotasks (Freelance)
May 1, 2023 - July 31, 2023
Contributed to generative AI model training by creating prompts, evaluating responses, and performing factual accuracy assessment according to project requirements.
Queue Manager, AI Language Pipelines at Scale AI
May 1, 2023 - August 31, 2025
Coordinated generative AI projects across Portuguese (PT-PT and PT-BR) and English pipelines. Led large contributor teams (typically ~100, up to ~300) across 1–3 concurrent projects, managing high task volumes and maintaining operational delivery. Built an indexed information hub, ran onboarding, and designed office-hours training, cheat sheets, and transcription guidance. Owned quality end-to-end by tracking error patterns, performing root-cause analysis, executing reviews, and translating findings into improvements adopted across the pipeline.
AI Project Team Lead at Scale AI (via Remotasks / Outlier)
May 1, 2023 - August 1, 2025
Led large-scale annotation and evaluation projects in Portuguese and English; managed 50–300+ contributors worldwide; oversaw QA workflows ensuring guideline compliance; designed training & contributor enablement programs; engaged communities via updates, office hours & support; collaborated with PMs and Product teams to meet SLAs; supported task design & guideline refinement.
Quality Specialist and Translator at Welocalize (Freelance)
January 1, 2021 - April 30, 2023
Provided translation, post-editing, and quality assessment in high-volume European Portuguese localization workflows, supporting consistent quality across linguistically sensitive deliverables.
Training Delivery Manager at Fujitsu
September 1, 2019 - January 31, 2020
Managed incoming training requests, calendars, trainer availability, and deadline tracking; coordinated external trainers and ensured delivery plans were aligned with internal training management.
SFDC User Adoption and Training Expert, EMEIA Sales at Fujitsu
May 1, 2018 - August 31, 2019
Trained EMEA account managers to use Salesforce in daily workflows within Fujitsu processes. Created and maintained training materials and served as the EMEIA point of contact for Salesforce training.
Project Consultant, Speech and Data Projects at Sigma Technologies Global (Freelance)
November 1, 2017 - May 31, 2018
Supported speech recognition and software improvement projects through transcription, categorization, and linguistic data analysis for model and product enhancements.
Director, Global Client Engagement at Workplace Options
October 1, 2015 - June 30, 2017
Managed cross-regional operational teams across Lisbon and India, ensuring service delivery and SLA adherence for enterprise clients. Acted as an operational liaison between leadership, service delivery, and client-facing teams to align execution standards and delivery expectations.
Field Sales Relationship Manager and Customer Experience Advisor at Cisco
February 1, 2014 - July 31, 2015
Supported customers and sales from pre-booking to post-booking, driving process and tool improvements while coordinating cross-functional issue resolution.
Sales Transaction Specialist at Cisco
April 1, 2012 - February 28, 2014
Reduced account managers’ administrative workload by supporting quote creation, configuring Salesforce and CCW, and handling pre-order support tasks.
HR Administrator and Internal Training Coordinator at Siemens (Lisbon)
January 1, 2000 - January 1, 2012
Delivered HR administration via Siemens shared services hub for Siemens UK employees. In final months, coordinated internal training by receiving requests, scheduling trainers, preparing rooms, reporting to the Training Manager, and managing external-agency relationships for third-party workers in Portugal.

Education

Post-Graduate in Human Resources Management & Strategic Development at Universidade Europeia, Lisbon, Portugal
January 11, 2030 - January 3, 2026
Licentiate Degree in English & Portuguese Language and Literature at Universidade Nova de Lisboa, Portugal
January 11, 2030 - January 3, 2026
Post-Graduation in Human Resources Management and Strategic Development at Universidade Europeia, Lisbon
January 1, 2012 - December 31, 2013
Licentiate Degree in English and Portuguese Language and Literature (minor in Translation) at Universidade Nova de Lisboa, Lisbon
January 1, 2000 - December 31, 2005

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Education, Media & Entertainment, Telecommunications, Computers & Electronics, Government, Financial Services, Other

Skills

Experience Level