Available to hire
Hi, I’m Teresa. I’m a versatile professional with a strong track record in customer service, management, and creative branding. I thrive in diverse environments, blending strategic thinking with hands-on leadership to deliver results and build strong client relationships. I enjoy mentoring teams, shaping brand identity, and turning creative concepts into actionable plans.
I’m passionate about visual storytelling, merchandising, and design across print and digital formats. My experience spans optometry support, merchandising, real estate marketing, and community building, and I’m always looking for opportunities to grow, collaborate, and drive business development.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Optometry Assistant at Stoney Creek Optometry
April 1, 2025 - PresentOperate OCT scanner and Autorefracter machines. Assist patients with glasses fittings and adjustments. Handle administrative tasks and answer calls.
Merchandiser Manager at RDTS Merchandising
November 1, 2024 - September 4, 2025Build resets and create and execute overall business visuals from planogram. Merchandised products using planograms. Compile reports using phone applications. Act as liaison between company and client. Track inventory levels and report issues or shortages to management.
Community Manager at CoWork Factory
December 1, 2023 - September 4, 2025Ensure facility and amenities run smoothly at all times and premises are kept clean. Handled memberships and front-desk duties for clients. Answered calls and inquiries occasionally. Helped implement event ideas and created posters for events. Provided tours for potential new clients.
Customer Service Representative / Design at Royal LePage
September 1, 2022 - September 4, 2025Answered and transferred calls to real estate agents. Created marketing materials. Inputted data listings working with Broker Bay and Q.O.C program. Maintained solid customer relationships by handling inquiries and concerns promptly. Resolved customer complaints and managed database. Created social media posts.
Contract Graphic Designer / Representative at CCRV
March 1, 2019 - September 4, 2025Created and controlled marketing and advertising of shows and all advertising. Maintained good rapport and customer service relations. Performed data entry to maintain mailing lists. Called customers to enhance work relations and update information.
Retail Leader at Ricki’s Retail Store
August 1, 2019 - September 4, 2025Motivated, trained, and coached team members to success. Applied excellent sales skills and ensured amazing customer experiences. Performed merchandising and promoted brands through product knowledge.
Optometry Assistant at Stoney Creek Optometry
April 1, 2025 - PresentOCT scanner & Autorefractor machine operator; assisted patients with glasses and fittings, adjustments; handled administrative tasks, answering calls.
Merchandiser Manager at RDTS Merchandising
November 1, 2019 - PresentBuilding resets, creating and executing overall business visuals from planograms; merchandising products; compiling reports using phone app; liaison between company and client; tracking inventory and reporting issues.
Community Manager at CoWork Factory
December 1, 2023 - September 10, 2025Ensured facility and amenities ran smoothly; managed front-desk memberships; answered inquiries; helped implement events and created posters; provided tours to potential clients.
Customer Service Representative at Royal LePage
September 1, 2022 - September 10, 2025Answered and transferred calls to agents; created marketing material; inputted data listings; maintained client relationships; resolved complaints; managed database; created social media posts.
Contract Graphic Designer / Representative at CCRV
March 1, 2019 - September 10, 2025Created and controlled marketing and advertising for shows; maintained good rapport with customers; performed data entry to maintain mailing lists; called customers to gather information and update data.
Optometry Assistant at Stoney Creek Optometry
April 1, 2025 - PresentOCT scanner & autorefractor operator; assisted patients with glasses and fittings and adjustments; handled administrative tasks and answered calls.
Merchandiser Manager at RDTS Merchandising
November 1, 2019 - PresentBuilt resets and executed overall business visuals from planograms; merchandised products; compiled reports using phone applications; liaised between the company and client; tracked inventory and reported shortages.
Community Manager at CoWork Factory
December 1, 2023 - September 10, 2025Managed facility operations and amenities; front-desk memberships; answered inquiries; helped implement event ideas and created posters; provided tours for potential clients.
Customer Service Representative at Royal LePage
September 1, 2022 - September 10, 2025Answered calls and directed to agents; created marketing material; inputted data listings; maintained customer relationships; resolved inquiries and complaints; managed social media posts.
Contract Graphic Designer / Representative at CCRV
March 1, 2019 - September 10, 2025Created and managed marketing and advertising for shows; maintained good customer relations; data entry for mailing lists; followed up with customers to gather information and update records.
Optometry Assistant at Stoney Creek Optometry
April 1, 2025 - PresentSupport patients with glasses fittings, adjustments, and general assistance. Handle calls, scheduling, and other administrative tasks. Operate diagnostic tools (OCT scanner, Autorefractor).
Merchandiser Manager at RDTS Merchandising
November 1, 2024 - October 22, 2025Led merchandising projects and resets, ensuring visual standards from planograms. Coordinated between client and company to keep workflows smooth. Managed inventory tracking and resolved issues quickly. Acted as a point of contact, building trust with both clients and teams.
Community Manager at The Cotton Factory
December 1, 2023 - October 22, 2025Created a welcoming, organized space for members and visitors. Handled memberships, front desk needs, and client support. Organized events, created posters, and promoted community engagement. Provided tours and built strong relationships with potential clients.
Graphic Design / Customer Service Rep at Royal LePage
September 1, 2022 - October 22, 2025Supported real estate team with client communications and scheduling. Created marketing material, social media content, and broker presentations. Strengthened customer relationships by responding quickly to inquiries. Managed complaints and kept the database up-to-date.
Contract Graphic Designer / Management at Rep CCRV
March 1, 2019 - October 22, 2025Designed marketing materials and managed advertising projects. Maintained customer service relationships and mailing lists. Assisted customers in understanding products through creative visuals.
Sales Associate at Ricki's Retail Store
August 1, 2019 - October 22, 2025Coached and supported team members to deliver excellent service. Built lasting customer relationships by listening and solving problems. Promoted brands through merchandising and product knowledge.
Optometry Assistant at Stoney Creek Optometry
April 1, 2025 - November 25, 2025Support patients with glasses fittings, adjustments, and general assistance; handle calls, scheduling, and other administrative tasks; operate diagnostic tools (OCT scanner, Autorefractor).
Merchandiser Manager at RDTS Merchandising
November 1, 2024 - November 1, 2024Led merchandising projects and resets, ensuring visual standards from planograms; coordinated between client and company to keep workflows smooth; managed inventory tracking and resolved issues quickly; acted as a point of contact, building trust with clients and teams.
Community Manager at The Cotton Factory
December 1, 2023 - December 1, 2023Created a welcoming, organized space for members and visitors; handled memberships, front desk needs, and client support; organized events, created posters, and promoted community engagement; provided tours and built strong relationships with potential clients.
Graphic Design / Customer Service Representative at Royal LePage
September 1, 2022 - September 1, 2022Supported real estate team with client communications and scheduling; created marketing material, social media content, and broker presentations; strengthened customer relationships by responding quickly to inquiries; managed complaints and kept the database up-to-date.
Contract Graphic Designer / Management at Rep CCRV
March 1, 2019 - March 1, 2019Designed marketing materials and managed advertising projects; maintained customer service relationships and mailing lists; assisted customers in understanding products through creative visuals.
Ricki’s Retail Store Associate at Ricki’s Retail Store
August 1, 2019 - August 1, 2019Coached and supported team members to deliver excellent service; built lasting customer relationships by listening and solving problems; promoted brands through merchandising and product knowledge.
Education
Diploma Graphic Design & Illustration at Sheridan College
January 1, 1991 - January 1, 1995Diploma GED at Cardinal Newman
January 1, 1985 - January 1, 1990Diploma Graphic Design & Illustration at Sheridan College
January 1, 1991 - January 1, 1995Diploma GED at Cardinal Newman
January 1, 1985 - January 1, 1990Diploma in Graphic Design & Illustration at Sheridan College
January 1, 1991 - January 1, 1995GED at Cardinal Newman
January 1, 1985 - January 1, 1990Diploma in Graphic Design & Illustration at Sheridan College
January 1, 1991 - January 1, 1995Diploma GED at Cardinal Newman
January 1, 1985 - January 1, 1990Diploma - Graphic Design & Illustration at Sheridan College
January 1, 1991 - January 1, 1995Diploma GED at Cardinal Newman
January 1, 1985 - January 1, 1990Qualifications
Medical Terminology
January 1, 2023 - September 4, 2025Home Stager
January 1, 2010 - September 4, 2025Photoshop Certificate
January 1, 2009 - September 4, 2025Medical Terminology
January 1, 2023 - January 1, 2023Home Stager
January 1, 2010 - January 1, 2010Photoshop Certificate
January 1, 2009 - January 1, 2009Medical Terminology
January 1, 2023 - September 10, 2025Home Stager
January 1, 2010 - September 10, 2025Photoshop Certificate
January 1, 2009 - September 10, 2025Medical Terminology
January 1, 2023 - October 22, 2025Home Stager Certificate
January 1, 2010 - October 22, 2025Photoshop Certificate
January 1, 2009 - October 22, 2025Intro to Nautropath
January 1, 2002 - October 22, 2025Home Stager Certificate
January 1, 2010 - January 1, 2010Photoshop Certificate
January 1, 2009 - January 1, 2009Medical Terminology
January 1, 2023 - January 1, 2023Intro to Naturopathy
January 1, 2002 - January 1, 2002Medical Terminology
January 1, 2023 - November 25, 2025Home Stager Certificate
January 1, 2010 - November 25, 2025Photoshop Certificate
January 1, 2009 - November 25, 2025Intro to Naturopathy
January 1, 2002 - November 25, 2025Industry Experience
Healthcare, Retail, Professional Services, Media & Entertainment, Education, Real Estate & Construction
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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