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I am a professional with over 10 years of experience in various areas of customer service. I have strong problem-solving skills and a quick learning ability. My goal is to support and contribute to the company's growth while developing my professional career. I am highly adaptable and committed, with skills in communication, empathy, creativity, flexibility, punctuality, and teamwork. I am proficient in managing social media platforms and engaging with consumers to enhance brand experience.…I am a professional with over 10 years of experience in various areas of customer service. I have strong problem-solving skills and a quick learning ability. My goal is to support and contribute to the company's growth while developing my professional career. I am highly adaptable and committed, with skills in communication, empathy, creativity, flexibility, punctuality, and teamwork. I am proficient in managing social media platforms and engaging with consumers to enhance brand experience.

Gustavo Gröner

Social Media Manager, Content Producer, Community Manager, +2

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I am a professional with over 10 years of experience in various areas of customer service. I have strong problem-solving skills and a quick learning ability. My goal is to support and contribute to the company's growth while developing my professional career. I am highly adaptable and committed, with skills in communication, empathy, creativity, flexibility, punctuality, and teamwork. I am proficient in managing social media platforms and engaging with consumers to enhance brand experience.…I am a professional with over 10 years of experience in various areas of customer service. I have strong problem-solving skills and a quick learning ability. My goal is to support and contribute to the company's growth while developing my professional career. I am highly adaptable and committed, with skills in communication, empathy, creativity, flexibility, punctuality, and teamwork. I am proficient in managing social media platforms and engaging with consumers to enhance brand experience.

Available to hire

I am a professional with over 10 years of experience in various areas of customer service. I have strong problem-solving skills and a quick learning ability. My goal is to support and contribute to the company’s growth while developing my professional career.

I am highly adaptable and committed, with skills in communication, empathy, creativity, flexibility, punctuality, and teamwork. I am proficient in managing social media platforms and engaging with consumers to enhance brand experience.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Portuguese

Fluent

English

Advanced

Spanish; Castilian

Beginner

Work Experience

Bilingual Social Media Supervisor at Apex América

June 30, 2024 - September 4, 2025

Led a team managing consumer experience on social media platforms including Facebook, Instagram, TikTok, X, and YouTube for Procter & Gamble brands across Brazil and Latin America. Responsibilities included monitoring, engagement, and data analysis of social media pages.

Bilingual Social Media Analyst at Apex América

October 1, 2023 - September 4, 2025

Managed social networks for the Downy brand (P&G), moderated comments and posts, analyzed social media metrics, and created monthly performance reports.

Bilingual Communication Assistant at Apex América

March 1, 2021 - September 4, 2025

Provided B2B online support on the P&G product platform including ticket investigation and handling (requests and incidents). Maintained spreadsheets, reports, and prepared monthly presentations.

Bilingual Relationship Assistant at Unidas

July 1, 2017 - September 4, 2025

Handled vehicle reservations domestically and internationally via phone and email. Managed documentation for purchase and sale of pre-owned vehicles.