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I am a commercial manager with over 20 years of experience in growth, operations, strategy, and client relations, particularly in sectors such as health, electronic security, and services. My leadership of technical, administrative, and commercial teams with a focus on expansion, loyalty, and operational efficiency makes me a strategic sales link. I possess analytical thinking and tactical action, designing processes that enhance user experience and accelerate results. I stand out for my adaptability, empathetic leadership, effective execution, and human talent development in complex businesses. I have led the integral operation of a cancer center, increasing efficiency in administrative, technical, and customer service processes while designing and implementing procedural manuals. I actively participated in ISO 9001:2015 certification and certified as a medical process auditor. I have managed technical departments, internal communications, and operations in banking and retail sectors, achieving high client retention and operational improvements. My role involved overseeing logistics, budgets, personnel supervision, and project execution of CCTV and alarm systems, combining technical expertise with commercial growth strategies.…I am a commercial manager with over 20 years of experience in growth, operations, strategy, and client relations, particularly in sectors such as health, electronic security, and services. My leadership of technical, administrative, and commercial teams with a focus on expansion, loyalty, and operational efficiency makes me a strategic sales link. I possess analytical thinking and tactical action, designing processes that enhance user experience and accelerate results. I stand out for my adaptability, empathetic leadership, effective execution, and human talent development in complex businesses. I have led the integral operation of a cancer center, increasing efficiency in administrative, technical, and customer service processes while designing and implementing procedural manuals. I actively participated in ISO 9001:2015 certification and certified as a medical process auditor. I have managed technical departments, internal communications, and operations in banking and retail sectors, achieving high client retention and operational improvements. My role involved overseeing logistics, budgets, personnel supervision, and project execution of CCTV and alarm systems, combining technical expertise with commercial growth strategies.

Katty Maribel Fabián y Rodríguez

Project Manager, Content Producer, Event Visualizer

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I am a commercial manager with over 20 years of experience in growth, operations, strategy, and client relations, particularly in sectors such as health, electronic security, and services. My leadership of technical, administrative, and commercial teams with a focus on expansion, loyalty, and operational efficiency makes me a strategic sales link. I possess analytical thinking and tactical action, designing processes that enhance user experience and accelerate results. I stand out for my adaptability, empathetic leadership, effective execution, and human talent development in complex businesses. I have led the integral operation of a cancer center, increasing efficiency in administrative, technical, and customer service processes while designing and implementing procedural manuals. I actively participated in ISO 9001:2015 certification and certified as a medical process auditor. I have managed technical departments, internal communications, and operations in banking and retail sectors, achieving high client retention and operational improvements. My role involved overseeing logistics, budgets, personnel supervision, and project execution of CCTV and alarm systems, combining technical expertise with commercial growth strategies.…I am a commercial manager with over 20 years of experience in growth, operations, strategy, and client relations, particularly in sectors such as health, electronic security, and services. My leadership of technical, administrative, and commercial teams with a focus on expansion, loyalty, and operational efficiency makes me a strategic sales link. I possess analytical thinking and tactical action, designing processes that enhance user experience and accelerate results. I stand out for my adaptability, empathetic leadership, effective execution, and human talent development in complex businesses. I have led the integral operation of a cancer center, increasing efficiency in administrative, technical, and customer service processes while designing and implementing procedural manuals. I actively participated in ISO 9001:2015 certification and certified as a medical process auditor. I have managed technical departments, internal communications, and operations in banking and retail sectors, achieving high client retention and operational improvements. My role involved overseeing logistics, budgets, personnel supervision, and project execution of CCTV and alarm systems, combining technical expertise with commercial growth strategies.

Available to hire

I am a commercial manager with over 20 years of experience in growth, operations, strategy, and client relations, particularly in sectors such as health, electronic security, and services. My leadership of technical, administrative, and commercial teams with a focus on expansion, loyalty, and operational efficiency makes me a strategic sales link. I possess analytical thinking and tactical action, designing processes that enhance user experience and accelerate results. I stand out for my adaptability, empathetic leadership, effective execution, and human talent development in complex businesses.

I have led the integral operation of a cancer center, increasing efficiency in administrative, technical, and customer service processes while designing and implementing procedural manuals. I actively participated in ISO 9001:2015 certification and certified as a medical process auditor. I have managed technical departments, internal communications, and operations in banking and retail sectors, achieving high client retention and operational improvements. My role involved overseeing logistics, budgets, personnel supervision, and project execution of CCTV and alarm systems, combining technical expertise with commercial growth strategies.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Prospector at INFOTEP

December 31, 2023 - September 4, 2025

Commercial manager with extensive experience in growth, operation, strategy, and client relations in sectors such as health, electronic security, and services. Led technical, administrative, and commercial teams focused on expansion, loyalty, and operational efficiency. Played a vital role linking sales with strategic vision. Design and implementation of processes to improve user experience and accelerate outcomes. Adaptability, empathetic leadership, effective execution, and human talent development in complex businesses.

Gerente Administrativa at Centro Oncológico del Norte

April 1, 2017 - Present

Led the integral operation of the center, improving administrative, technical, and customer service processes. Designed and implemented 7 procedural manuals optimizing key functions including admission, invoicing, and revenue. Actively participated in ISO 9001:2015 certification and became certified as a medical process auditor. Developed the Customer Service department, effectively resolving complex situations, leading the management of over 250 new clients weekly with an 85% retention rate.

Gerente de Operaciones y Gerente de Sucursal at AMC and SAFE & SECURE J.O. ALERTA BANCO PROGRESO DOMINICAN

December 31, 2016 - September 4, 2025

Directed commercial operation and expansion, increasing client portfolio from 100 to 485. Led sales team and positioned system that reduced false alarms, increasing sales by 40% through improved customer service and operational efficiency. Designed policies and procedures to standardize and strengthen organizational structure. Managed budgets, logistics, inventories, and personnel supervision. Directed technical department, installations, and troubleshooting. Supervised installation and programming of CCTV, alarms, and access control systems. Supported internal communications and operations in technology area of the bank.

Facilitator and Designer of Educational Programs at INFOTEP

December 1, 2016 - September 4, 2025

Designed and conducted courses under the INFOTEP Youth and Employment program. Achieved 100% participant retention through active listening and empathy. Acted as key intermediary between institution and students, strengthening the educational link. Ensured 90% of installations were completed within the same month and reduced service times from 15 days to 48 hours. Supervised a team of 35 and managed 15 accounts in banking and retail sectors.

Gerente Administrativa y Gerente Técnico at INFOTEP

April 1, 2016 - Present

Led the complete operation of an education and employment program, achieving 100% participant retention through active listening and empathy. Acted as a key intermediary between the institution and students, strengthening formation links. Developed and improved processes to enhance user experience and accelerate results. Managed a team of 35 people and 15 accounts in banking and retail sectors. Oversaw budgets exceeding 50,000 USD and formalized procedures to ensure service quality during ownership transition, achieving sustained client loyalty.

Gestora Comercial at AMC y SAFE & SECUREJ.O. ALERTA BANCO PROGRESO DOMINICAN

February 1, 2014 - September 4, 2025

Directed commercial operation and expansion, increasing client portfolio from 100 to 485. Led sales team and positioned a system that reduced false alarms. Increased sales by 40% through service improvement and operational efficiency. Designed policies and procedures to standardize and strengthen organizational structure. Managed budgets, logistics, inventory, and personnel supervision. Directed technical department, managing installations and troubleshooting. Supervised execution of CCTV projects, alarms, and access control ensuring technical compliance.

Gerente de Operaciones e Informática at INFOTEP

June 1, 2011 - September 4, 2025

Managed internal and operational communications in the technology area. Supervised installations and programming of CCTV systems, alarms, and access control. Coordinated operational, commercial, and administrative areas in electronic security companies. Consolidated operations during an ownership transition, achieving sustained client retention. Elaborated budgets exceeding 50,000 USD and formalized procedures to guarantee service quality.