Katty Maribel Fabián y Rodríguez

Commercial manager with extensive experience in growth, operation, strategy, and client relations in sectors such as health, electronic security, and services. Led technical, administrative, and commercial teams focused on expansion, loyalty, and operational efficiency. Played a vital role linking sales with strategic vision. Design and implementation of processes to improve user experience and accelerate outcomes. Adaptability, empathetic leadership, effective execution, and human talent development in complex businesses.

Led the integral operation of the center, improving administrative, technical, and customer service processes. Designed and implemented 7 procedural manuals optimizing key functions including admission, invoicing, and revenue. Actively participated in ISO 9001:2015 certification and became certified as a medical process auditor. Developed the Customer Service department, effectively resolving complex situations, leading the management of over 250 new clients weekly with an 85% retention rate.

Directed commercial operation and expansion, increasing client portfolio from 100 to 485. Led sales team and positioned system that reduced false alarms, increasing sales by 40% through improved customer service and operational efficiency. Designed policies and procedures to standardize and strengthen organizational structure. Managed budgets, logistics, inventories, and personnel supervision. Directed technical department, installations, and troubleshooting. Supervised installation and programming of CCTV, alarms, and access control systems. Supported internal communications and operations in technology area of the bank.