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I am a BSc Banking and Finance graduate with experience in financial management, accounting, and client relations. I have worked in various roles handling financial operations, team leadership, and customer service, which have strengthened my analytical, organizational, and communication skills. Currently, I am advancing my web development skills to broaden my career opportunities. I enjoy working in dynamic environments and am passionate about combining my finance background with new technical abilities. My experience spans customer service, financial operations, team supervision, and project coordination, allowing me to deliver efficient solutions and excellent client experiences.…I am a BSc Banking and Finance graduate with experience in financial management, accounting, and client relations. I have worked in various roles handling financial operations, team leadership, and customer service, which have strengthened my analytical, organizational, and communication skills. Currently, I am advancing my web development skills to broaden my career opportunities. I enjoy working in dynamic environments and am passionate about combining my finance background with new technical abilities. My experience spans customer service, financial operations, team supervision, and project coordination, allowing me to deliver efficient solutions and excellent client experiences.

Marietta Kanyire Zenge

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I am a BSc Banking and Finance graduate with experience in financial management, accounting, and client relations. I have worked in various roles handling financial operations, team leadership, and customer service, which have strengthened my analytical, organizational, and communication skills. Currently, I am advancing my web development skills to broaden my career opportunities. I enjoy working in dynamic environments and am passionate about combining my finance background with new technical abilities. My experience spans customer service, financial operations, team supervision, and project coordination, allowing me to deliver efficient solutions and excellent client experiences.…I am a BSc Banking and Finance graduate with experience in financial management, accounting, and client relations. I have worked in various roles handling financial operations, team leadership, and customer service, which have strengthened my analytical, organizational, and communication skills. Currently, I am advancing my web development skills to broaden my career opportunities. I enjoy working in dynamic environments and am passionate about combining my finance background with new technical abilities. My experience spans customer service, financial operations, team supervision, and project coordination, allowing me to deliver efficient solutions and excellent client experiences.

Available to hire

I am a BSc Banking and Finance graduate with experience in financial management, accounting, and client relations. I have worked in various roles handling financial operations, team leadership, and customer service, which have strengthened my analytical, organizational, and communication skills. Currently, I am advancing my web development skills to broaden my career opportunities.

I enjoy working in dynamic environments and am passionate about combining my finance background with new technical abilities. My experience spans customer service, financial operations, team supervision, and project coordination, allowing me to deliver efficient solutions and excellent client experiences.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Twi

Fluent

Work Experience

Customer Service Representative at MultiChoice Ghana

August 31, 2025 - September 5, 2025

Handled customer inquiries, complaints, and technical issues through multiple channels with professionalism. Promoted and upsold service packages and promotions, consistently exceeding monthly sales targets. Maintained detailed customer records in CRM systems and collaborated with internal teams to resolve escalated issues.

Customer Service Manager at Basal Organic Salon

August 31, 2024 - September 5, 2025

Managed daily spa operations ensuring exceptional guest service and satisfaction. Oversaw financial tasks including budgeting, cost control, and performance management. Developed and implemented marketing strategies that increased client retention by 20%. Ensured efficient inventory management and maintained strong supplier relationships. Supervised team members and conducted customer care training to enhance service quality. Promptly and professionally handled client inquiries and resolved issues.

National Service at Ghana Investment Promotion Centre

August 31, 2024 - September 5, 2025

Processed staff and client payments accurately and efficiently. Handled official banking transactions such as cheque deposits and cash withdrawals. Managed customer inquiries on financial procedures and provided timely responses. Organized financial records to support auditing and tracking. Administered petty cash transactions and systematically filed payment vouchers. Drafted memos and managed incoming correspondence.

Administrative Intern at Parliament of Ghana (Marshall’s Department)

December 31, 2022 - September 5, 2025

Provided secretarial support and organized critical data to enhance operational efficiency. Assisted in collecting, sorting, and managing documents and correspondence. Collaborated with cross-functional teams to ensure smooth parliamentary operations. Maintained databases for efficient information retrieval.

Secretary & Project Coordinator at Blezzbee Foundation

March 1, 2020 - Present

Collected and analyzed data to assess impact of outreach programs and donations. Coordinated community service initiatives and maintained effective communication with stakeholders. Developed sponsorship proposals and secured funding to support outreach programs.