Emmanuel Botchway Koomson
I am a hardworking, self-motivated, and committed individual with vast experience across all sectors of work, especially in Customer Experience Management and satisfaction.
About
I am a hardworking, self-motivated, and committed individual with vast experience across all sectors of work, especially in Customer Experience Management and satisfaction. Currently, I am seeking a new challenge in a fast-growing company where my capabilities and experience may be utilized, developed, and enhanced. I aim to be a part of the company’s growth and success as I continue to learn more.
With a diverse professional background that spans teaching, customer support, and media, I bring a wealth of knowledge and skills to any environment. I enjoy engaging with people, solving problems, and contributing positively to organizational goals while continuously expanding my expertise.
- 6 years' experience
- Joined September 2025
Skills· 6
Languages
- EnglishFluent
- ArabicIntermediate
Industry experience
- Education
- Media & Entertainment
- Telecommunications
- Retail
- Other
More experts in Ajman, United Arab Emirates
Work experience· 6 roles
Delivering engaging lectures and developing course materials. Assessing student progress in specialized subject areas. Conducting research, mentoring students, supervising projects. Participating in departmental administration and committee work.
Responded to product, service, or company inquiries and troubleshot technical issues for customers. Handled orders, transactions, returns, cancellations, and escalated issues to the appropriate teams. Shared information about new products or offers and dealt with customer complaints. Managed customer reviews and tracked customer service KPIs and performance to maximize profit.
Answered questions about company products or services. Processed orders and transactions. Collected and analyzed customer feedback. Handled customer complaints.
Education
Certifications and awards
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