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I am a hardworking, self-motivated, and committed individual with vast experience across all sectors of work, especially in Customer Experience Management and satisfaction. Currently, I am seeking a new challenge in a fast-growing company where my capabilities and experience may be utilized, developed, and enhanced. I aim to be a part of the company’s growth and success as I continue to learn more. With a diverse professional background that spans teaching, customer support, and media, I bring a wealth of knowledge and skills to any environment. I enjoy engaging with people, solving problems, and contributing positively to organizational goals while continuously expanding my expertise.…I am a hardworking, self-motivated, and committed individual with vast experience across all sectors of work, especially in Customer Experience Management and satisfaction. Currently, I am seeking a new challenge in a fast-growing company where my capabilities and experience may be utilized, developed, and enhanced. I aim to be a part of the company’s growth and success as I continue to learn more. With a diverse professional background that spans teaching, customer support, and media, I bring a wealth of knowledge and skills to any environment. I enjoy engaging with people, solving problems, and contributing positively to organizational goals while continuously expanding my expertise.

Emmanuel Botchway Koomson

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I am a hardworking, self-motivated, and committed individual with vast experience across all sectors of work, especially in Customer Experience Management and satisfaction. Currently, I am seeking a new challenge in a fast-growing company where my capabilities and experience may be utilized, developed, and enhanced. I aim to be a part of the company’s growth and success as I continue to learn more. With a diverse professional background that spans teaching, customer support, and media, I bring a wealth of knowledge and skills to any environment. I enjoy engaging with people, solving problems, and contributing positively to organizational goals while continuously expanding my expertise.…I am a hardworking, self-motivated, and committed individual with vast experience across all sectors of work, especially in Customer Experience Management and satisfaction. Currently, I am seeking a new challenge in a fast-growing company where my capabilities and experience may be utilized, developed, and enhanced. I aim to be a part of the company’s growth and success as I continue to learn more. With a diverse professional background that spans teaching, customer support, and media, I bring a wealth of knowledge and skills to any environment. I enjoy engaging with people, solving problems, and contributing positively to organizational goals while continuously expanding my expertise.

Available to hire

I am a hardworking, self-motivated, and committed individual with vast experience across all sectors of work, especially in Customer Experience Management and satisfaction. Currently, I am seeking a new challenge in a fast-growing company where my capabilities and experience may be utilized, developed, and enhanced. I aim to be a part of the company’s growth and success as I continue to learn more.

With a diverse professional background that spans teaching, customer support, and media, I bring a wealth of knowledge and skills to any environment. I enjoy engaging with people, solving problems, and contributing positively to organizational goals while continuously expanding my expertise.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Arabic

Intermediate

Work Experience

English Assistant Lecturer at City University Ajman

May 1, 2025 - Present

Delivering engaging lectures and developing course materials. Assessing student progress in specialized subject areas. Conducting research, mentoring students, supervising projects. Participating in departmental administration and committee work.

Senior Customer Support Specialist at Al Hoot Group of Companies

April 30, 2025 - September 5, 2025

Responded to product, service, or company inquiries and troubleshot technical issues for customers. Handled orders, transactions, returns, cancellations, and escalated issues to the appropriate teams. Shared information about new products or offers and dealt with customer complaints. Managed customer reviews and tracked customer service KPIs and performance to maximize profit.

Customer Relations Representative at Al Madina Telecommunications EC Oncept

December 31, 2022 - September 5, 2025

Answered questions about company products or services. Processed orders and transactions. Collected and analyzed customer feedback. Handled customer complaints.

Front Desk Assistant at Joseph Group Of Companies

December 31, 2021 - September 5, 2025

Answered phones, welcomed visitors, greeted and directed visitors. Maintained reception area tidy, managed appointments, handled mail and deliveries. Maintained office supplies, prepared meeting and training rooms. Provided administrative support including answering and routing phone calls and filing paperwork.

Editor and Writer at Davas Media Group

December 31, 2020 - September 5, 2025

Interviewed people in a wide range of circumstances. Wrote copy for publication on tight deadlines. Built contacts and sources for future stories. Fact-checked information given by sources. Created blog publications. Attended news conferences and followed current events, always looking for story opportunities. Pitched story ideas to editors and producers.

Call Center Agent at MTN Ghana / ISON Ghana

December 31, 2019 - September 5, 2025

Answered inbound calls through Avaya. Handled customer complaints. Tracked customer service KPIs and metrics. Managed and updated customer databases.