Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Hindi
Fluent
Work Experience
Customer Service Representative at IGT, India
July 31, 2023 - September 5, 2025Managed high-volume customer interactions via CRM; ensured accurate data entry and SLA adherence. Tracked and escalated technical issues to engineering; maintained incident and resolution logs. Produced performance and quality reports (trend analysis) and created knowledge-base articles to reduce repeat contacts.
Training Officer at Fleetship Management Pvt. Ltd.
September 30, 2020 - September 5, 2025Designed and delivered safety and operational training, SOPs, and emergency drills; maintained compliance records. Conducted post-drill root-cause analysis and implemented process improvements to enhance crew readiness. Coordinated cross-functional training schedules and reported training metrics to management.
Customer Service Representative at IGT
July 1, 2023 - September 5, 2025Managed high-volume customer interactions via CRM; ensured accurate data entry and SLA adherence. Tracked and escalated technical issues to engineering; maintained incident and resolution logs. Produced performance and quality reports (trend analysis) and created knowledge-base articles to reduce repeat contacts.
Training Officer at Fleetship Management Pvt. Ltd.
September 1, 2020 - September 5, 2025Designed and delivered safety and operational training, SOPs, and emergency drills; maintained compliance records. Conducted post-drill root-cause analysis and implemented process improvements to enhance crew readiness. Coordinated cross-functional training schedules and reported training metrics to management.
Education
Post-Graduate Certificate in Artificial Intelligence Software Development at Algonquin College
January 1, 2025 - September 5, 2025Post-Graduate Certificate in Predictive Analytics at Conestoga College
January 1, 2024 - December 31, 2024Bachelor of Computer Applications (BCA) at Om Sterling Global University
January 1, 2020 - December 31, 2023Diploma in Nautical Science (DNS) at Applied Research International (ARI)
January 1, 2017 - December 31, 2018Artificial Intelligence Software Development (Post-Graduate Certificate) at Algonquin College, Ottawa, Canada
January 1, 2025 - September 5, 2025Post-Graduate Certificate in Predictive Analytics at Conestoga College, Guelph, Canada
January 1, 2024 - January 1, 2024Bachelor of Computer Applications (BCA) at Om Sterling Global University, Hisar, Haryana, India
January 1, 2020 - January 1, 2023Diploma in Nautical Science (DNS) at Applied Research International (ARI), Chhatarpur, New Delhi
January 1, 2017 - January 1, 2018Qualifications
Python Core Certification
January 11, 2030 - September 5, 2025Java and C++
January 11, 2030 - September 5, 2025Python Core Certification
January 11, 2030 - September 5, 2025Java and C++
January 11, 2030 - September 5, 2025Industry Experience
Software & Internet, Education, Professional Services, Media & Entertainment, Computers & Electronics, Other
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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