Available to hire
I’m a customer-focused support professional with 10+ years in tech support, client engagement, and eCommerce. I excel at troubleshooting, training, and resolving issues quickly to drive satisfaction and growth.
I’ve built expertise across SaaS, customer education, social media, and marketing, with a passion for advocacy and inclusive engagement. I’m adept at bridging technical and business needs, training teams, and delivering measurable results.
Skills
Experience Level
Intermediate
Language
English
Fluent
Work Experience
Technical & Marketing Consultant at Appleseed Tennis LLC
January 1, 2025 - PresentProvide technical consultation for computer-based initiatives; manage marketing and advertising campaigns, including Meta Ads strategy; support brand positioning and online presence.
Founder & Executive Producer at #VersTEAv®
March 1, 2019 - PresentCreated and manage an LGBT+ (& ally) social media program with the mission Let's End Xenophobia; launched and operate an eCommerce store for branded merchandise; independent Travel Advisor aligned with the mission; recruit guests, develop pitches, edit/publish audio/video content, growing followers from 0 to 1,000+.
Support Specialist at Nielsen
December 1, 2024 - September 5, 2025Delivered customer service, technical troubleshooting, and product training via phone/email; boosted customer loyalty, improved adoption rates, and provided actionable feedback to development teams.
Technical & Marketing Consultant at Appleseed Tennis LLC
January 1, 2025 - PresentProvide technical consultation for computer-based initiatives; manage marketing and advertising campaigns, including Meta Ads strategy; support brand positioning and online presence.
Founder & Executive Producer at #VersTEAv®
March 1, 2019 - PresentCreated and manage an LGBT+ (& ally) social media program with the mission Let's End Xenophobia; launched and operate an eCommerce store for branded merchandise; Independent Travel Advisor supporting the mission through travel; recruit guests, develop pitches, edit/publish audio/video content, growing followers from 0 to 1,000+.
Support Specialist at Nielsen
December 1, 2024 - September 5, 2025Delivered customer service, technical troubleshooting, and product training via phone/email; boosted customer loyalty, improved adoption rates, and provided actionable feedback to development teams.
Technical & Marketing Consultant at Appleseed Tennis LLC
January 1, 2025 - PresentProvide technical consultation for computer-based initiatives. Manage marketing and advertising campaigns, including Meta Ads strategy. Support brand positioning and online presence.
Founder & Executive Producer at #VersTEAv®
March 1, 2019 - PresentCreated and manage an LGBT+ (& ally) social media program with the mission Let's End Xenophobia. Launched and operate an eCommerce store for tools to end Xenophobia branded merchandise. Independent Travel Advisor works with the Let’s End Xenophobia mission, through travel. Recruit guests, develop pitches, edit/publish audio/video content, growing followers from 0 to 1,000+.
Support Specialist at Nielsen
December 31, 2024 - September 5, 2025Delivered customer service, technical troubleshooting, and product training via phone/email. Boosted customer loyalty, improved adoption rates, and provided actionable feedback to development teams.
Education
B.A. in Broadcast Management at Howard University
January 11, 2030 - September 5, 2025B.A. in Broadcast Management at Howard University
January 11, 2030 - September 5, 2025B.A. in Broadcast Management at Howard University
January 11, 2030 - September 5, 2025Qualifications
Industry Experience
Software & Internet, Media & Entertainment, Travel & Hospitality, Retail, Professional Services
Skills
Experience Level
Intermediate
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