Area Manager - Table Games at Crown Melbourne

Overseeing the running of front-of-house casino operations, ensuring regulatory compliance, adherence to standard operating procedures, and efficient handling of patron and staff issues. Responsible for detailed reporting, rostering, payroll queries, and scheduling across a 10+ staff team with a focus on building strong relationships and delivering consistent, high-quality guest experiences.

Gambling Security and Audit Officer at Crown Melbourne

Audit-focused role supporting data collection on SOP compliance, identifying trends in data, and contributing to risk analysis and policy improvements. Worked to strengthen controls and facilitate issue resolution in collaboration with security and compliance teams.

Internal Auditor (Guest) at Crown Melbourne

Brought on as a guest Internal Auditor to support audit activities across Crown Melbourne, including policy review, data analysis, research, and recommendations to strengthen governance and compliance.

Croupier at Crown Melbourne

International standard customer service role performing table game dealing and ensuring high levels of guest satisfaction and compliance with game rules and house procedures.

Area Manager at Crown Melbourne

Lead and coordinate operations across a gaming floor, partnering with diverse teams to implement developments and shift changes. Provide timely updates to upper management and coach hundreds of staff to ensure SOPs are followed, risk is minimised, and guest experiences are optimised.

Internal Auditor (Guest) at Crown Melbourne

Table Games Subject Matter Expert contributing to audits, policy framework analysis, research, and risk-based recommendations. Oversaw policy changes and supported policy updates through risk analysis.

Croupier at Crown Melbourne

Mahogany Team member delivering international standard customer service, performing mental mathematics, and maintaining clear communication with a diverse patron base.

Gaming Security and Audit Officer at Crown Melbourne

Audit role to collect data on SOP compliance rates; identify trends in data; support audits throughout Crown Melbourne.

Internal Auditor (Guest) at Crown Melbourne

Brought on as Table Games SME; contributed to the delivery of audits through Crown Melbourne (analyzing policy framework, undertaking research, and making recommendations); observed changes to company policy through risk analysis and recommendations.