Available to hire
Deep, rich voice available for Voice Over recording. Australian accent with the ability to deliver a range of modifications.
I am a results-driven Area Manager at Crown Melbourne, leading gaming floor operations and partnering with diverse teams to deliver safe, engaging guest experiences. I manage escalated issues, coach 30+ staff, and ensure SOPs are followed to minimise risk while optimizing performance.
Skills
Experience Level
Expert
Beginner
Language
English
Fluent
Work Experience
Area Manager - Table Games at Crown Melbourne
January 1, 2020 - PresentOverseeing the running of front-of-house casino operations, ensuring regulatory compliance, adherence to standard operating procedures, and efficient handling of patron and staff issues. Responsible for detailed reporting, rostering, payroll queries, and scheduling across a 10+ staff team with a focus on building strong relationships and delivering consistent, high-quality guest experiences.
Gambling Security and Audit Officer at Crown Melbourne
January 1, 2020 - PresentAudit-focused role supporting data collection on SOP compliance, identifying trends in data, and contributing to risk analysis and policy improvements. Worked to strengthen controls and facilitate issue resolution in collaboration with security and compliance teams.
Internal Auditor (Guest) at Crown Melbourne
January 1, 2023 - September 6, 2025Brought on as a guest Internal Auditor to support audit activities across Crown Melbourne, including policy review, data analysis, research, and recommendations to strengthen governance and compliance.
Croupier at Crown Melbourne
January 1, 2020 - September 6, 2025International standard customer service role performing table game dealing and ensuring high levels of guest satisfaction and compliance with game rules and house procedures.
Area Manager at Crown Melbourne
January 1, 2020 - PresentLead and coordinate operations across a gaming floor, partnering with diverse teams to implement developments and shift changes. Provide timely updates to upper management and coach hundreds of staff to ensure SOPs are followed, risk is minimised, and guest experiences are optimised.
Internal Auditor (Guest) at Crown Melbourne
January 1, 2023 - September 6, 2025Table Games Subject Matter Expert contributing to audits, policy framework analysis, research, and risk-based recommendations. Oversaw policy changes and supported policy updates through risk analysis.
Croupier at Crown Melbourne
January 1, 2020 - September 6, 2025Mahogany Team member delivering international standard customer service, performing mental mathematics, and maintaining clear communication with a diverse patron base.
Education
Victorian Certificate of Education at FCJ College
January 1, 2007 - September 6, 2012Bachelor of Arts (Film Studies + History) at Deakin University
January 11, 2030 - January 1, 2016Cert III (Hospitality) at Crown College
January 11, 2030 - January 1, 2017Voice Over Demo Class at Gary Mac Voice Over
June 1, 2018 - October 1, 2025Worked with iconic VO artist and radio personality Gary Mac to train and produce a demo tape.
Qualifications
Bachelor of Arts (Film Studies + History)
January 1, 2016 - September 6, 2025Cert III (Hospitality)
January 1, 2017 - September 6, 2025Victorian Certificate of Education
January 1, 2012 - September 6, 2025Hire a Location Manager
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