Available to hire
I am a passionate and results-driven professional with a strong background in operations, customer experience, and international team leadership, gained through years of working in dynamic, multicultural environments.
I am known for combining a hands-on mindset with a deep passion for travel, storytelling, and human connection. I am experienced in coordinating complex projects, supporting clients across languages and cultures, and managing teams with empathy, structure, and clarity. I am a skilled communicator fluent in Italian, English, German, and French, with a proven ability to adapt quickly, solve problems proactively, and inspire both guests and colleagues. I am actively seeking roles that blend hospitality, service excellence, and meaningful travel experiences.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Italian
Fluent
German
Advanced
English
Advanced
French
Advanced
Work Experience
Operations Manager & Team Leader at CityPop - Artisa Group
August 31, 2025 - September 6, 2025Leading the Operations Team in Switzerland; overseeing buildings in Switzerland; assisting management with new projects and development initiatives.
Operations Specialist & Customer Care at CityPop - Artisa Group
January 31, 2024 - September 6, 2025Managed operations for the French-speaking region of Switzerland; oversaw daily business content moderation; contributed to customer care.
Content Moderator, TikTok Project (DE Market) at Teleperformance, Lisbon
December 31, 2022 - September 6, 2025Managed content moderation and enforcement policies for the German-speaking market; ensured policy compliance and high-volume workflow handling; collaborated with cross-functional teams to improve moderation efficiency.
Operations Coordinator at Stiftung Haus der Kantone, Bern
December 31, 2022 - September 6, 2025Assisted administrative operations and process management; provided customer support and coordinated logistics for educational projects; managed internal communication and project documentation.
Intern, Operations & Administration at Stiftung Haus der Kantone, Bern
December 31, 2021 - September 6, 2025Supported team handling administrative tasks and improving workflows; engaged with stakeholders to enhance operational efficiency.
Operations Manager & Team Leader at CityPop - Artisa Group
August 31, 2025 - September 6, 2025Lead the Switzerland Operations Team, oversee building management across Switzerland, and support management with new projects and development initiatives, driving efficiency, stakeholder alignment, and high-quality service.
Operations Specialist & Customer Care at CityPop - Artisa Group
January 31, 2024 - September 6, 2025Managed operations for the French-speaking region of Switzerland, oversaw daily business activities, and ensured customer care and process continuity across multiple touchpoints.
Content Moderator (TikTok Project) - DE Market at Teleperformance
December 31, 2022 - September 6, 2025Moderated content for the German-speaking TikTok market, ensuring compliance with platform guidelines and handling high-volume workflows; collaborated with cross-functional teams to improve moderation efficiency.
Operations Coordinator at Stiftung, Haus der Kantone, Bern
December 31, 2022 - September 6, 2025Supported administrative operations and process management, handled customer support, and coordinated logistics for educational projects; managed internal communications and project documentation.
Intern, Operations & Administration at Stiftung, Haus der Kantone, Bern
December 31, 2021 - September 6, 2025Supported the team in handling administrative tasks and improving workflows; engaged with stakeholders to enhance operational efficiency.
Operations Manager & Team Leader at CityPop - Artisa Group
August 31, 2025 - September 6, 2025Leading the Operations Team of Switzerland; overview of the buildings in Switzerland; assist management with new projects and development.
Operations Specialist & Customer Care at CityPop - Artisa Group
January 31, 2024 - September 6, 2025Manager of the French-speaking side of Switzerland; responsible for daily operations and customer care; led the TikTok project content moderation for the German market.
Content Moderator, TikTok Project (DE Market) at Teleperformance, Lisbon (PT)
December 31, 2022 - September 6, 2025Managed content moderation and enforcement policies for the German-speaking market; ensured compliance with platform guidelines and handled high-volume workflows; collaborated with cross-functional teams to improve moderation efficiency.
Operations Coordinator at ch Stiftung, Haus der Kantone, Bern
December 31, 2022 - September 6, 2025Assisted in administrative operations and process management; provided customer support and coordinated logistics for educational projects; managed internal communication and project documentation.
Intern, Operations & Administration at ch Stiftung, Haus der Kantone, Bern
December 31, 2021 - September 6, 2025Supported team in handling administrative tasks and improving workflows; engaged with stakeholders to enhance operational efficiency.
Volunteer / Committee Member at Asilo Beach Association and Sun Valley Festival, Malvaglia (TI)
January 1, 2015 - PresentVolunteer and committee member contributing to community events and festival organization; ongoing involvement since 2015.
Gardener (Civil Service) at Naturnetz KlosterFahr, Zurich
December 31, 2019 - September 6, 2025Civil Service role supporting garden and landscape maintenance.
Civil Service at Municipality of Bellinzona
December 31, 2019 - September 6, 2025Civil Service assignment supporting municipal operations.
Operations Manager & Team Leader at CityPop - Artisa Group
August 1, 2025 - September 6, 2025Leading the Operations Team of Switzerland; Overview of the buildings in Switzerland; Assist the management for new projects and new development.
Operations Specialist & Customer Care at CityPop - Artisa Group
January 1, 2024 - September 6, 2025Manager of the French side of Switzerland; Manager of the daily Business.
Content Moderator, TikTok Project (DE Market) at Teleperformance
December 31, 2022 - September 6, 2025Managed content moderation and enforcement policies for the German-speaking market. Ensured compliance with platform guidelines, handling high-volume workflows. Collaborated with cross-functional teams to improve moderation efficiency.
Operations Coordinator at ch Stiftung, Haus der Kantone, Bern
December 31, 2022 - September 6, 2025Assisted in administrative operations and process management. Provided customer support and coordinated logistics for various educational projects. Managed internal communication and project documentation.
Intern, Operations & Administration at ch Stiftung, Haus der Kantone, Bern
January 1, 2021 - September 6, 2025Supported team in handling administrative tasks and improving workflows. Engaged with stakeholders to enhance operational efficiency.
Education
Apprenticeship as Commercial Employee EFZ at Später Ticino SA, Bioggio
January 1, 2016 - December 31, 2019Apprenticeship as Carpenter EFZ at Pagnamenta SA, Personico
January 1, 2013 - December 31, 2016Apprenticeship as Commercial Employee EFZ at Später Ticino SA, Bioggio
January 1, 2016 - December 31, 2019Apprenticeship as Carpenter EFZ at Pagnamenta SA, Personico
January 1, 2013 - December 31, 2016Apprenticeship as Commercial Employee EFZ at Später Ticino SA, Bioggio
January 1, 2016 - December 31, 2019Apprenticeship as Carpenter EFZ at Pagnamenta SA, Personico
January 1, 2013 - December 31, 2016Apprenticeship as Commercial Employee EFZ at Später Ticino SA, Bioggio
January 1, 2016 - January 1, 2019Apprenticeship as Carpenter EFZ at Pagnamenta SA, Personico
January 1, 2013 - January 1, 2016Qualifications
Industry Experience
Travel & Hospitality, Professional Services, Media & Entertainment, Education, Software & Internet
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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