Available to hire
Hi, I’m NIKOLA DIMITROV, a customer support and service professional with experience in telecommunications, hospitality, and technical assistance. I enjoy helping people and solving problems, whether over the phone, via email, or in person.
I’m known for clear communication, adaptability in fast-paced environments, and a focus on delivering friendly, efficient service. I’m comfortable working with international teams and look forward to bringing my service mindset to new challenges.
Experience Level
Language
Bulgarian
Fluent
English
Fluent
Work Experience
Sales Associate at Viva com Bulgaria
September 1, 2023 - September 6, 2025Provided customer support and assistance with mobile and internet services. Assisted clients via phone and in person. Managed contracts, billing inquiries, and account updates.
Receptionist at Hotel Level, Amsterdam
June 1, 2024 - September 6, 2025Welcomed and assisted hotel guests with check-ins and inquiries. Handled email communication and room reservations. Maintained a professional and organized front desk.
Skytechs Support at Skytechs Support
August 1, 2025 - September 6, 2025Providing technical assistance to English-speaking customers remotely. Assisting with account issues, service updates, and troubleshooting via phone. Delivering excellent customer service and maintaining high satisfaction scores.
Sales Associate at Vivacom Bulgaria
September 30, 2023 - September 6, 2025Provided customer support and assistance with mobile and internet services. Assisted clients via phone and in person. Managed contracts, billing inquiries, and account updates.
Receptionist at Hotel Level
June 30, 2024 - September 6, 2025Welcomed and assisted hotel guests with check-ins and inquiries. Handled email communication and room reservations. Maintained a professional and organized front desk.
Technical Support Specialist at Skytech Support
August 31, 2025 - September 6, 2025Provided technical assistance to English-speaking customers remotely. Assisted with account issues, service updates, and troubleshooting via phone. Delivered excellent customer service and maintained high satisfaction scores.
Sales Associate at Vivacom Bulgaria
September 1, 2023 - September 6, 2025Provided customer support and assistance with mobile and internet services; assisted clients via phone and in person; managed contracts, billing inquiries, and account updates.
Receptionist at Hotel Level, Amsterdam
June 1, 2024 - September 6, 2025Welcomed and assisted hotel guests with check-ins and inquiries; handled email communication and room reservations; maintained a professional and organized front desk.
Technical Support Specialist at Skytech Support
August 1, 2025 - September 6, 2025Providing technical assistance to English-speaking customers remotely; assisting with account issues, service updates, and troubleshooting via phone; delivering excellent customer service and maintaining high satisfaction scores.
Sales Associate at Vivacom Bulgaria
September 1, 2023 - September 20, 2025Provided customer support and assistance with mobile and internet services. Assisted clients via phone and in person. Managed contracts, billing inquiries, and account updates.
Receptionist at Hotel Level, Amsterdam
June 1, 2024 - September 20, 2025Welcomed and assisted hotel guests with check-ins and inquiries. Handled email communication and room reservations. Maintained a professional and organized front desk.
Technical Support at Skytech Support
August 1, 2025 - September 20, 2025Providing technical assistance to English-speaking customers remotely. Assisting with account issues, service updates, and troubleshooting via phone. Delivering excellent customer service and maintaining high satisfaction scores.
Technical Support Specialist (Remote) at Sky Tech Support
August 31, 2025 - August 31, 2025Provided technical assistance to English-speaking customers remotely. Assisted with account issues, service updates, and troubleshooting via phone. Delivered excellent customer service and maintained high satisfaction scores.
Receptionist at Hotel Levell, Amsterdam
June 30, 2024 - June 30, 2024Welcomed and assisted hotel guests with check-ins and inquiries. Handled email communication and room reservations. Maintained a professional and organized front desk.
Sales Associate at Vivacom Bulgaria
September 30, 2023 - September 30, 2023Supported customers with mobile and internet services. Assisted clients both in person and via phone. Managed contracts, billing inquiries, and account updates.
Education
High School at Petko Rachov Slavyevkov High School, Bulgaria
January 1, 2010 - December 31, 2022High School Diploma at Petko Rachov Slavyevko High School
January 1, 2010 - January 1, 2022Secondary Education at Petko Rachov Slaveykov High School, Bulgaria
January 1, 2010 - January 1, 2022Secondary Education at Petko Rachov Slaveykov High School, Bulgaria
January 1, 2010 - January 1, 2022Bachelor's Degree at VUARR
January 1, 2022 - January 1, 2026B.Sc. Studies at VUARR, Bulgaria
September 1, 2022 - July 1, 2026Secondary Education at Petko Rachov Slaveykov High School, Bulgaria
January 1, 2010 - January 1, 2022Qualifications
Driver's License – Category B
January 11, 2030 - September 6, 2025Driver’s License – Category B
January 11, 2030 - September 6, 2025Driver's License – Category B
January 11, 2030 - September 6, 2025Driver’s License – Category B
January 11, 2030 - September 20, 2025Driving License: Category B
January 11, 2030 - November 4, 2025Industry Experience
Telecommunications, Retail, Travel & Hospitality, Professional Services, Education, Software & Internet, Media & Entertainment
Experience Level
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