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As a Conversation Designer, I specialize in crafting AI-driven solutions that elevate customer experience and enhance operational efficiency. With a strong foundation in NLP, ML, IVR systems, large language models (LLMs), and data analysis, I design conversational systems that are intuitive, scalable, and results-oriented. At AUTODOC I helped build and scale Dan, a multilingual virtual assistant live in 27 countries and 22 languages, handling 7M+ inquiries per year across IVR and digital channels.…As a Conversation Designer, I specialize in crafting AI-driven solutions that elevate customer experience and enhance operational efficiency. With a strong foundation in NLP, ML, IVR systems, large language models (LLMs), and data analysis, I design conversational systems that are intuitive, scalable, and results-oriented. At AUTODOC I helped build and scale Dan, a multilingual virtual assistant live in 27 countries and 22 languages, handling 7M+ inquiries per year across IVR and digital channels.

Nichita Briculschi Nicolae Costin

UX Designer, UI Designer, Product Designer, +2

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As a Conversation Designer, I specialize in crafting AI-driven solutions that elevate customer experience and enhance operational efficiency. With a strong foundation in NLP, ML, IVR systems, large language models (LLMs), and data analysis, I design conversational systems that are intuitive, scalable, and results-oriented. At AUTODOC I helped build and scale Dan, a multilingual virtual assistant live in 27 countries and 22 languages, handling 7M+ inquiries per year across IVR and digital channels.…As a Conversation Designer, I specialize in crafting AI-driven solutions that elevate customer experience and enhance operational efficiency. With a strong foundation in NLP, ML, IVR systems, large language models (LLMs), and data analysis, I design conversational systems that are intuitive, scalable, and results-oriented. At AUTODOC I helped build and scale Dan, a multilingual virtual assistant live in 27 countries and 22 languages, handling 7M+ inquiries per year across IVR and digital channels.

Available to hire

As a Conversation Designer, I specialize in crafting AI-driven solutions that elevate customer experience and enhance operational efficiency. With a strong foundation in NLP, ML, IVR systems, large language models (LLMs), and data analysis, I design conversational systems that are intuitive, scalable, and results-oriented.

At AUTODOC I helped build and scale Dan, a multilingual virtual assistant live in 27 countries and 22 languages, handling 7M+ inquiries per year across IVR and digital channels.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Italian

Advanced

Work Experience

Junior Conversation Designer & Virtual Assistant at AUTODOC

April 1, 2025 - September 7, 2025

Supported as Junior Conversation Designer; built internal 'Zero-Level' Slack bot that auto-classifies and escalates issues via Jira with full metadata, resolution logs, and guided troubleshooting flows; developed a customer care bot supporting four languages with Confluence integration, smart routing, and interactive flows; designed and launched a B2B survey to identify workshop status and parts assembly; ensured 24/7 global availability across 27 countries in 22 languages.

Middle Conversation Designer & Virtual Assistant at AUTODOC

April 1, 2025 - Present

Developed and deployed AI-powered conversational and IVR solutions; designed user-centered conversational flows to promote self-service and reduce live agent load; optimized IVR for natural voice-driven interactions; automated approximately 50% of incoming inquiries; API integration and testing with REST APIs and Postman for seamless backend communication; analyzed performance with Power BI and Excel to surface actionable insights; monitored CSAT and FCR; contributed to Agile sprints in JIRA and maintained documentation in Confluence; built and customized Kore.ai-based solutions using JavaScript, Java, and Python; collaborated with cross-functional teams using MIRO to map flows and align on solutions.

Customer Care Specialist at AUTODOC

January 1, 2024 - September 7, 2025

Supported Italian-speaking customers across email/phone/chat; resolved returns, warranty, and reclamations with documented SLAs; researched product fit/compatibility for auto parts pre-purchase to improve first-touch resolution; fed frontline insights to bot team (common intents, edge cases) to inform future automation.