I am an organized and dependable professional with a strong background in administrative support, customer service, and telecommunications. I excel at managing client relationships, handling incoming service requests, and maintaining accurate records in high-pressure environments. I have experience in office operations, time management, and collaborative teamwork, and I am known for my calm, solution-focused approach and dedication to professionalism and efficiency.…

Elisio Miguel Rede

I am an organized and dependable professional with a strong background in administrative support, customer service, and telecommunications. I excel at managing client relationships, handling incoming service requests, and maintaining accurate records in high-pressure environments. I have experience in office operations, time management, and collaborative teamwork, and I am known for my calm, solution-focused approach and dedication to professionalism and efficiency.…

Available to hire

I am an organized and dependable professional with a strong background in administrative support, customer service, and telecommunications. I excel at managing client relationships, handling incoming service requests, and maintaining accurate records in high-pressure environments.
I have experience in office operations, time management, and collaborative teamwork, and I am known for my calm, solution-focused approach and dedication to professionalism and efficiency.

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Skills

Experience Level

Language

Portuguese
Fluent
English
Fluent

Work Experience

Property Renovator & Interior Design Consultant at Upper Residence
June 1, 2025 - September 8, 2025
Planned and executed full home renovation projects from concept to completion; designed interior layouts, selected materials, and sourced furnishings to meet client vision and budget; Coordinated and supervised tradespeople (painters, carpenters, electricians, etc.) to ensure quality and timelines; Sketched floor plans and mood boards to present creative concepts to clients; Managed budgeting, materials purchasing, and project timelines; Ensured compliance with safety regulations and construction standards; Delivered personalised, functional, and visually striking living spaces; Stayed up to date on interior design trends, color theory, and spatial planning.
Business Manager at NOS telecomunicações
January 1, 2022 - September 8, 2025
Visited residential clients across designated regions to upgrade broadband services from ADSL to high-speed fiber; Presented fiber solutions to customers, explained benefits, and handled objections professionally; Achieved or exceeded monthly sales targets and customer satisfaction goals; Built strong customer relationships, providing technical guidance and after-sale support as needed; Reported sales data and daily performance to management teams.
Property Renovator & Interior Design Consultant at Upper Residence
June 1, 2025 - September 8, 2025
Planned and executed full home renovation projects from concept to completion. Designed interior layouts, selected materials, and sourced furnishings to meet client vision and budget. Coordinated and supervised tradespeople (painters, carpenters, electricians, etc.) to ensure quality and timelines. Sketched floor plans and mood boards to present creative concepts. Managed budgeting, materials purchasing, and project timelines. Ensured compliance with safety regulations and construction standards. Delivered personalised, functional, and visually striking living spaces. Stayed up to date on interior design trends, color theory, and spatial planning.
Business Manager at NOS telecomunicações
January 1, 2022 - September 8, 2025
Visited residential clients across designated regions to upgrade broadband services from ADSL to high-speed fiber. Presented fiber solutions to customers, explained benefits, and handled objections professionally. Achieved or exceeded monthly sales targets and customer satisfaction goals. Built strong customer relationships, providing technical guidance and after-sale support as needed. Reported sales data and daily performance to management teams.
Line Manager at JVM Castings
January 1, 2025 - September 8, 2025
Operated die-casting machinery and ensured correct setup and smooth production flow. Monitored product quality, reported defects, and followed strict health and safety protocols. Presented internal initiatives to cross-functional departments to align with business objectives. Performed machinery maintenance and collaborated with departments for timely delivery and compliance. Effectively onboarded and mentored new team members to ensure adherence to best practices and seamless integration into operations.
Business Manager at NOS telecomunicações
January 1, 2022 - September 8, 2025
Presented fiber solutions to residential clients, upgrading broadband services and securing new contracts. Exceeded sales targets while maintaining compliance with documentation standards. Built strong customer relationships through technical guidance and after-sale support. Reported sales data and coordinated installations based on property assessments.
Secretary and Warehouse Manager at Red Cross
April 1, 2021 - September 8, 2025
Managed humanitarian warehouse logistics, stock control, and emergency supply distribution.
Customer Support Representative at MEO Altice
January 1, 2021 - September 8, 2025
Handled multi-channel customer queries efficiently and empathetically. Provided clear, step-by-step assistance and escalated complex cases as needed and excellent customer service. Maintained strong service knowledge and met targets for resolution time and satisfaction. Accurately logged incidents and supported clients calmly and professionally through CRM and SAP.
Sales Assistant at Worten
January 1, 2017 - September 8, 2025
Advised customers on electronics, mobile plans, and accessories, consistently meeting sales targets. Received praise for supporting customers with reduced mobility and complex technical queries. Managed stock, merchandising, and promoted warranties with high customer satisfaction.

Education

Industrial Design at University of Barcelos
January 1, 2021 - January 1, 2022
Arts at Externato Académico do Porto
January 1, 2020 - January 1, 2021
Engineering at Dudley College
January 1, 2017 - January 1, 2019
Industrial Design at University of Barcelos
January 1, 2021 - January 1, 2022
Arts at Externato Académico do Porto
January 1, 2020 - January 1, 2021
Engineering at Dudley College
January 1, 2017 - January 1, 2019
Industrial Design at University of Barcelos
January 1, 2021 - January 1, 2022
Arts at Externato Académico do Porto
January 1, 2020 - January 1, 2021
Engineering at Dudley College
January 1, 2017 - January 1, 2019

Qualifications

Add your qualifications or awards here.

Industry Experience

Real Estate & Construction, Media & Entertainment, Professional Services, Education, Retail, Software & Internet, Telecommunications, Manufacturing, Non-Profit Organization

Skills

Experience Level