Developed intelligent agents for customer service and marketing automation. Built an Instagram chatbot using API and n8n to optimize interaction and support, integrating with a CRM to capture leads. Developed the FCP chatbot. Created and maintained Power BI dashboards. Performed data analysis using Python (Pandas and NumPy). Provided ongoing support for automation workflows.

AI and Automation Developer at Veridian Tecnologia

January 1, 2025 - Present

Developed intelligent agents for customer service and marketing automation. Implemented a WhatsApp chatbot using API and n8n to improve client interaction and support. Built a bot to automate Instagram posts using Python and external APIs for content management. Integrated multiple platforms via n8n and REST APIs to automate repetitive tasks and streamline workflows. Provided continuous support and maintenance of automation flows.

Administrative Assistant – Data Analysis at Fundação Pró-Cerrado (State Department of Economy of Goiás)

March 1, 2024 - Present

Worked in the Data Integration and Analysis Management team, extracting and analyzing data from a Data Warehouse to support decision-making processes. Created interactive Power BI reports and dashboards focused on public management KPIs. Performed data modeling, querying, and handling large datasets using SQL. Used SAP Business Objects for complex queries and data processing.