Available to hire
Hi, I’m Lydia A. Bebbington, a highly ambitious customer support professional with 12 years of experience in hospitality management and customer-facing roles.
I’m a mom and a people person who thrives on solving problems, building relationships, and delivering outstanding service across travel, regulation, and IT support.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Irish
Intermediate
Work Experience
Full Time Parent – Career Break
December 1, 2023 - PresentTravel Regulations Specialist at International Air Transport Association (IATA)
December 1, 2023 - September 8, 2025Created and maintained travel regulations data in Timatic System. Developed clear and concise messaging to support airlines in navigating entry regulations worldwide. Tested diverse scenarios associated with published regulations to ensure their accuracy, logical coherence, and comprehensive coverage.
Full Time Parent – Career Break at Self
December 1, 2023 - PresentEngaged in ongoing caregiving and personal development.
Travel Regulations Specialist at International Air Transport Association (IATA)
December 1, 2023 - September 8, 2025Created and maintained travel regulations data in the Timatic system; developed clear messaging to support airlines; tested diverse scenarios to ensure regulations' accuracy and coverage.
Full Time Parent – Career Break
March 1, 2023 - September 8, 2025Full Time Parent – Career Break at Self
March 1, 2023 - September 8, 2025Carried out full-time caregiving and related personal development activities.
Customer Support Specialist at Digidentity
May 1, 2022 - September 8, 2025Provided technical support and troubleshooting for customers via telephone and web chat. Analyzed account data and completed verification requests to provide customers with access to the portal. Audited document submission to ensure all security requirements are met as per KPIs.
Customer Support Specialist at Digidentity
May 1, 2022 - September 8, 2025Provided technical support and troubleshooting for customers via telephone and web chat; analyzed account data and completed verification requests; audited document submission to meet KPIs.
Medior Flight Claims Specialist at Yource BV
April 1, 2021 - September 8, 2025Assessed legal sanity of claim cases prior to sending them to our legal partners. Acted as liaison between legal partners and Yource when it comes to court judgements and settlements. Validated customer fees and supervised the invoicing process.
Medior Flight Claims Specialist at Yource BV
April 1, 2021 - September 8, 2025Assessed legal sanity of claim cases; liaised with legal partners on court judgments and settlements; validated customer fees and supervised invoicing.
Junior Flight Claims Specialist at Yource BV
August 1, 2019 - September 8, 2025Created claims based on customer request to ensure financial compensation is met. Liaised with both clients and airlines till data collection and dossier is correctly filed. Validated claims and managing the requests from A to Z.
Junior Flight Claims Specialist at Yource BV
August 1, 2019 - September 8, 2025Created claims based on customer requests; liaised with clients and airlines; data collection and dossier filing; managed end-to-end claim processing.
Assistant Manager at ITSA CAFÉ & BAGEL SHOP
September 1, 2017 - September 8, 2025Managed a team consisting of seven employees while directing workflow. Handled all financial reporting and security related issues.
Cabin Crew at Oman Air Airlines
September 1, 2017 - September 8, 2025Provided industry standard customer service to passengers throughout their flight. Ensured health and safety measures are met and practiced throughout air and ground time.
Assistant Manager at ITSA Café & Bagel Shop
September 1, 2017 - September 8, 2025Managed a seven-person team, directed workflow, and handled financial reporting and security-related issues.
Cabin Crew at Oman Air
September 1, 2017 - September 8, 2025Provided industry-standard customer service to passengers throughout flights; ensured health and safety measures were met during air and ground time.
Education
Diploma in Hospitality Management at Irish American University of Dublin
January 11, 2030 - December 1, 2010Leaving Certificate at John Scottus Senior School
January 11, 2030 - June 1, 2008Diploma in Hospitality Management at Irish American University of Dublin
December 1, 2010 - September 8, 2025Leaving Certificate at John Scot tus Senior School
January 11, 2030 - June 1, 2008Qualifications
Industry Experience
Travel & Hospitality, Transportation & Logistics, Professional Services, Consumer Goods, Media & Entertainment
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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