Xufeng Xu (Shane)

Software Developer at Main Line Surgical Center

Implemented a trigger-based SMS auto-reply system to detect missed patient calls and send automated follow-up messages, improving communication efficiency. Integrated a programmatic reminder system using the REST API and custom Python scripting, replacing manual workflows and reducing communication-related workload by approximately 70%. Designed and maintained data processing scripts to extract and analyze patient communication logs, generating insights on response times and missed call patterns to support operational decision-making.