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Hi, I'm Yolanda Caetano, a proactive and adaptable graduate in Business Administration with experience supporting HR processes, administration, sales, logistics, and client service. I thrive on organization, problem-solving, and clear communication, and I'm seeking an entry-level position where I can contribute to team success while developing my professional expertise.…

Yolanda Caetano

Project Manager, Content Creator, Data Analyst, +2

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Hi, I'm Yolanda Caetano, a proactive and adaptable graduate in Business Administration with experience supporting HR processes, administration, sales, logistics, and client service. I thrive on organization, problem-solving, and clear communication, and I'm seeking an entry-level position where I can contribute to team success while developing my professional expertise.…

Available to hire

Hi, I’m Yolanda Caetano, a proactive and adaptable graduate in Business Administration with experience supporting HR processes, administration, sales, logistics, and client service.

I thrive on organization, problem-solving, and clear communication, and I’m seeking an entry-level position where I can contribute to team success while developing my professional expertise.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Portuguese

Advanced

Work Experience

Volunteer Receptionist at Project Nova Vida

January 1, 2023 - September 9, 2025

Handled 30+ client calls daily, ensuring professional first contact and smooth communication. Assisted with scheduling and front-desk coordination, improving office efficiency. Achievement: Improved client response time by 25% through efficient call handling and appointment scheduling.

Sales Support Assistant (Volunteer) at Local Retail Project

January 1, 2023 - September 9, 2025

Assisted in preparing sales materials and responding to customer inquiries. Supported sales team in maintaining client records, contributing to improved follow-ups.

Administrative & Office Support (Internship) at Community Office

January 1, 2022 - September 9, 2025

Organized filing system and digital documents, reducing retrieval time by 20%. Provided clerical support, scheduling meetings and managing correspondence.

Logistics Support Assistant (Volunteer) at NGO Event Logistics

January 1, 2021 - September 9, 2025

Coordinated with suppliers and internal teams to track deliveries, achieving 95% on-time arrival. Supported inventory preparation for community events.

Real Estate Assistant (Short-term Project) at Lusaka, Zambia

January 1, 2020 - September 9, 2025

Assisted agents with property listings and client visits. Prepared simple sales documentation and updated client inquiries.