Available to hire
I am a dedicated customer-focused professional with proven experience in client service, digital communication, and data analysis. I excel at solving problems with empathy and attention to detail to resolve complex inquiries and deliver seamless customer journeys.
I am fluent in English (C1) with strong CRM and remote-service skills. I thrive in fast-paced environments and am highly organized, tech-savvy, and experienced in KYC/AML compliance, data analysis, and digital marketing, always aiming to strengthen client relationships and drive business impact.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Italian
Advanced
Work Experience
Customer Data Analyst (KYC/AML Analyst) at ISUN UAB (GLOBALPASS)
March 1, 2025 - October 8, 2025Conduct thorough customer data analysis to ensure compliance with KYC/AML regulations. Verify and validate customer information, including identities and addresses, to maintain data accuracy. Assess customer risk levels by analyzing transaction patterns and account activity. Monitor transactions for suspicious activity and investigate flagged transactions promptly.
Customer Service Representative at AIRCASH
August 1, 2023 - October 8, 2025Supported fintech customers by responding to inquiries and assisting with account and transaction-related issues. Gathered and analyzed feedback from clients to identify common concerns and service improvement opportunities. Provided clear information about products and features, ensuring customers understood available solutions. Documented customer insights and service patterns to help internal teams enhance the overall client experience. Collaborated with product and research teams to align customer support insights with business strategies.
Customer Service Representative at Avidela International Service Ltd.
October 1, 2022 - October 8, 2025Maintaining ongoing communication with clients to ensure their travel plans are in alignment with their needs and making adjustments as necessary. Coordinating with the designated point of contact for the client as the event approaches, to ensure a seamless experience. Providing expert guidance and recommendations on destinations to clients based on their preferences and requirements.
Digital Marketing Assistant (Intern) at Bridgema
July 1, 2023 - October 8, 2025Created engaging social media content that boosted follower engagement by 20%. Assisted in email marketing campaigns, increasing open rates by 15%. Conducted market research and competitor analysis to shape digital strategies. Optimised website content for SEO, improving organic traffic by 12%. Used tools like Trello and Microsoft Office to track progress and deliverables.
Customer success assistant at Booker Global IServices Limited
December 1, 2019 - October 8, 2025Guide customers through onboarding for smooth product adoption. Handle inquiries and resolve issues to boost satisfaction and retention. Work with teams to deliver solutions and improve customer experience.
Sales Representatives (Intern) at Gokada Rides Limited
September 1, 2018 - October 8, 2025Build relationships with clients, drive revenue through sales, and collaborate with teams to ensure excellent service and customer loyalty. Checking in after a sale to ensure satisfaction and encourage repeat business.
Customer Data Analyst (KYC/AML Analyst) at ISUN UAB (GLOBALPASS)
March 31, 2025 - October 8, 2025Conduct thorough customer data analysis to ensure compliance with KYC/AML regulations. Verify and validate customer information, including identities and addresses, to maintain data accuracy. Assess customer risk levels by analyzing transaction patterns and account activity. Monitor transactions for suspicious activity and investigate flagged transactions promptly.
Customer Service Representative at AIRCASH
August 31, 2023 - October 8, 2025Supported fintech customers by responding to inquiries and assisting with account and transaction-related issues. Gathered and analyzed feedback from clients to identify common concerns and service improvement opportunities. Provided clear information about products and features, ensuring customers understood available solutions. Documented customer insights and service patterns to help internal teams enhance the overall client experience. Collaborated with product and research teams to align customer support insights with business strategies.
Customer Service Representative at Avidela International Service Ltd.
October 31, 2022 - October 8, 2025Maintained ongoing communication with clients to ensure their travel plans were aligned with their needs and made adjustments as necessary. Coordinated with the designated point of contact for the client as the event approached, to ensure a seamless experience. Provided expert guidance and recommendations on destinations to clients based on preferences and requirements.
Digital Marketing Assistant (Intern) at Bridgema
July 1, 2023 - October 8, 2025Created engaging social media content that boosted follower engagement by 20%. Assisted in email marketing campaigns, increasing open rates by 15%. Conducted market research and competitor analysis to shape digital strategies. Optimised website content for SEO, improving organic traffic by 12%. Used tools like Trello and Microsoft Office to track progress and deliverables.
Customer Success Assistant at Booker Global I Services Limited
December 31, 2019 - October 8, 2025Guided customers through onboarding for smooth product adoption. Handled inquiries and resolved issues to boost satisfaction and retention. Worked with teams to deliver solutions and improve customer experience.
Sales Representatives (Intern) at Gokada Rides Limited
September 30, 2018 - October 8, 2025Built relationships with clients, drove revenue through sales, and collaborated with teams to ensure excellent service and customer loyalty. Checked in after a sale to ensure satisfaction and encourage repeat business.
Customer Data Analyst (KYC/AML Analyst) at ISUN UAB (GLOBALPASS), Vilnius, Lithuania
March 31, 2025 - October 8, 2025Conduct thorough customer data analysis to ensure compliance with KYC/AML regulations. Verify and validate customer information, including identities and addresses, to maintain data accuracy. Assess customer risk levels by analyzing transaction patterns and account activity. Monitor transactions for suspicious activity and investigate flagged transactions promptly.
Customer Service Representative at AIRCASH, Croatia
August 31, 2023 - October 8, 2025Responded to fintech customer inquiries, assisted with account and transaction issues, gathered and analyzed client feedback to drive service improvements, and communicated product features clearly to ensure customers understood available solutions.
Customer Service Representative at Avidela International Service Ltd., Lagos, Nigeria
October 31, 2022 - October 8, 2025Maintained ongoing client communication to align travel plans with preferences, coordinated with points of contact for events, and provided destination guidance based on client needs.
Digital Marketing Assistant (intern) at Bridgema | Remote, Vilnius, Lithuania
July 31, 2023 - October 8, 2025Created engaging social media content, assisted in email marketing campaigns, conducted market research and competitor analysis, and optimized website content for SEO to boost organic traffic.
Customer Success Assistant at Booker Global IServices Limited, Ojodu, Lagos, Nigeria
December 31, 2019 - October 8, 2025Guided customers through onboarding, handled inquiries to improve satisfaction and retention, and collaborated with teams to deliver solutions that enhance the customer experience.
Sales Representatives (Intern) at Gokada Rides Limited, Ikeja, Lagos, Nigeria
September 30, 2018 - October 8, 2025Built client relationships, supported revenue generation, and followed up post-sale to ensure satisfaction and encourage repeat business.
Customer Data Analyst (KYC/AML Analyst) at ISUN UAB (GLOBALPASS), Vilnius, Lithuania
March 1, 2025 - October 20, 2025Conducted thorough customer data analysis to ensure compliance with KYC/AML regulations; verified identities and addresses to maintain data accuracy; assessed risk levels by analyzing transaction patterns; monitored transactions for anomalies and promptly investigated flagged activities.
Customer Service Representative at AIRCASH, Croatia
August 1, 2023 - October 20, 2025Supported fintech customers by resolving inquiries and transaction-related issues; gathered and analyzed feedback to identify service improvements; communicated product features clearly and documented insights to inform internal teams; collaborated with product and research teams to align support with business strategy.
Customer Service Representative at Avidela International Service Ltd., Lagos, Nigeria
October 1, 2022 - October 20, 2025Maintained ongoing client communication to align travel plans with needs; coordinated with the designated point of contact as events approached to ensure a seamless experience; provided destination recommendations based on client preferences.
Digital Marketing Assistant (intern) at Bridgema | Remote, Vilnius, Lithuania
July 1, 2023 - October 20, 2025Created engaging social media content increasing follower engagement; assisted in email marketing campaigns improving open rates; conducted market research and competitor analysis to shape digital strategies; optimized website content for SEO, boosting organic traffic; used Trello and Microsoft Office to track deliverables.
Customer success assistant at Booker Global IServices Limited, Ojodu, Lagos, Nigeria
December 1, 2019 - October 20, 2025Guided customers through onboarding for smooth product adoption; resolved inquiries to boost satisfaction and retention; collaborated with teams to deliver solutions and improve customer experience.
Sales representatives (Intern) at Gokada Rides Limited, Ikeja, Lagos, Nigeria
September 1, 2018 - October 20, 2025Built relationships with clients, drove revenue through sales, and collaborated with teams to ensure excellent service and customer loyalty; followed up after sales to ensure satisfaction and encourage repeat business.
Customer Data Analyst (KYC/AML Analyst) at ISUN UAB (GLOBALPASS)
March 31, 2025 - October 27, 2025Conduct thorough customer data analysis to ensure compliance with KYC/AML regulations; verify and validate customer information (identities and addresses) to maintain data accuracy; assess customer risk levels by analyzing transaction patterns and account activity; monitor transactions for suspicious activity and investigate flagged transactions promptly.
Customer Service Representative at AIRCASH
August 31, 2023 - October 27, 2025Supported fintech customers by responding to inquiries and assisting with account and transaction-related issues; gathered and analyzed feedback from clients to identify common concerns and service improvement opportunities; provided clear information about products and features, ensuring customers understood available solutions; documented customer insights and service patterns to help internal teams enhance the overall client experience; collaborated with product and research teams to align customer support insights with business strategies.
Customer Service Representative at Avidela International Service Ltd.
October 31, 2022 - October 27, 2025Maintaining ongoing communication with clients to ensure their travel plans are in alignment with their needs and making adjustments as necessary; coordinating with the designated point of contact for the client as the event approaches, to ensure a seamless experience; providing expert guidance and recommendations on destinations to clients based on their preferences and requirements.
Digital Marketing Assistant (Intern) at Bridgema
July 31, 2023 - October 27, 2025Created engaging social media content that boosted follower engagement by 20%. Assisted in email marketing campaigns, increasing open rates by 15%. Conducted market research and competitor analysis to shape digital strategies. Optimised website content for SEO, improving organic traffic by 12%. Used tools like Trello and Microsoft Office to track progress and deliverables.
Sales Representatives (Intern) at Gokada Rides Limited
September 30, 2018 - October 27, 2025Built relationships with clients, drove revenue through sales, and collaborated with teams to ensure excellent service and customer loyalty. Checked in after a sale to ensure satisfaction and encourage repeat business.
Customer Success Assistant at Booker Global IServices Limited
December 31, 2019 - October 27, 2025Guided customers through onboarding for smooth product adoption; handled inquiries and resolved issues to boost satisfaction and retention; worked with teams to deliver solutions and improve customer experience.
Education
Master of Business Management (International Marketing and Management) at ISM University of Management and Economics, Vilnius, Lithuania
September 1, 2025 - June 1, 2025Bachelor in International Business at SMK (Socialiniy moksly kolegija) University of Applied Social Sciences, Vilnius, Lithuania
September 1, 2019 - June 1, 2023Master of Business Management (International Marketing and Management) at ISM University of Management and Economics
September 1, 2025 - June 1, 2025Bachelor in International Business at SMK (Socialiniy moksly kolegija) University of Applied Social Sciences, Vilnius, Lithuania
September 1, 2019 - June 1, 2023Masters of Business Management (International Marketing and Management) at ISM University of Management and Economics, Vilnius, Lithuania
September 1, 2025 - June 1, 2025Bachelor in International Business at SMK (Socialiniy moksly kolegija) University of Applied Social Sciences, Vilnius, Lithuania
September 1, 2019 - June 1, 2023Masters of Business Management (International Marketing and Management) at ISM University of Management and Economics, Vilnius, Lithuania
September 1, 2025 - June 1, 2025Bachelor in International Business at SMK (Socialiniy moksly kolegija) University of Applied Social Sciences, Vilnius, Lithuania
September 1, 2019 - June 1, 2023Master of Business Management (International Marketing and Management) at ISM University of Management and Economics, Vilnius, Lithuania
January 11, 2030 - October 27, 2025Bachelor in International Business at SMK (Socialiniy moksly kolegija) University of Applied Social Sciences, Vilnius, Lithuania
September 1, 2019 - June 1, 2023Qualifications
Google ads certification
January 1, 2023 - October 8, 2025Google Analytics 4 certification
January 1, 2025 - October 8, 2025HubSpot Inbound Marketing Certification
January 1, 2025 - October 8, 2025HubSpot Customer Success Certification
January 1, 2025 - October 8, 2025Google Ads Certification
January 1, 2023 - October 8, 2025Google Analytics 4 Certification
January 1, 2025 - October 8, 2025HubSpot Inbound Marketing Certification
January 1, 2025 - October 8, 2025HubSpot Customer Success Certification
January 1, 2025 - October 8, 2025Google Ads Certification
January 1, 2023 - October 8, 2025Google Analytics 4 Certification
January 1, 2025 - October 8, 2025HubSpot Inbound Marketing Certification
January 1, 2025 - October 8, 2025HubSpot Customer Success Certification
January 1, 2025 - October 8, 2025Google Ads Certification
January 1, 2023 - October 20, 2025Google Analytics 4 Certification
January 1, 2025 - October 20, 2025HubSpot Inbound Marketing Certification
January 1, 2025 - October 20, 2025HubSpot Customer Success Certification
January 1, 2025 - October 20, 2025Google Ads Certification
January 1, 2023 - October 27, 2025Google Analytics 4 Certification
January 1, 2025 - October 27, 2025HubSpot Inbound Marketing Certification
January 1, 2025 - October 27, 2025HubSpot Customer Success Certification
January 1, 2025 - October 27, 2025Industry Experience
Financial Services, Software & Internet, Professional Services, Media & Entertainment, Other, Travel & Hospitality, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Social Media Freelancer
We have the best social media freelancer experts on Twine. Hire a social media freelancer in Vilnius today.