As a Bulgarian citizen based in St. Paul’s Bay, Malta, I bring over a decade of hands-on experience in operations management across education, hospitality, and corporate training. I have a proven track record of optimizing processes, strengthening business relationships, and leading high-performing teams to deliver measurable results in international environments. My strengths include streamlining hospitality and travel operations, driving efficiency, and cultivating collaborative partnerships with clients and partners to support long-term growth. I am fluent in English and have working knowledge of Russian, Turkish, and Italian, which helps me thrive in diverse, cross-cultural settings.

Plamena Petrova

As a Bulgarian citizen based in St. Paul’s Bay, Malta, I bring over a decade of hands-on experience in operations management across education, hospitality, and corporate training. I have a proven track record of optimizing processes, strengthening business relationships, and leading high-performing teams to deliver measurable results in international environments. My strengths include streamlining hospitality and travel operations, driving efficiency, and cultivating collaborative partnerships with clients and partners to support long-term growth. I am fluent in English and have working knowledge of Russian, Turkish, and Italian, which helps me thrive in diverse, cross-cultural settings.

Available to hire

As a Bulgarian citizen based in St. Paul’s Bay, Malta, I bring over a decade of hands-on experience in operations management across education, hospitality, and corporate training. I have a proven track record of optimizing processes, strengthening business relationships, and leading high-performing teams to deliver measurable results in international environments.

My strengths include streamlining hospitality and travel operations, driving efficiency, and cultivating collaborative partnerships with clients and partners to support long-term growth. I am fluent in English and have working knowledge of Russian, Turkish, and Italian, which helps me thrive in diverse, cross-cultural settings.

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Experience Level

Language

English
Fluent
Russian
Intermediate
Turkish
Intermediate
Italian
Intermediate

Work Experience

International Sales and Operations Manager at IDEA College, Malta
January 1, 2024 - Present
Lead international sales campaigns and liaison with international universities, schools and agents. Manage admissions operations for international students, coordinating applications, visa processes, and regulatory compliance. Drive B2B and B2C campaigns, public relations, and daily communications to establish and achieve sales. Oversee end-to-end financial reporting, ensuring data accuracy and audit readiness.
Travel Operations Manager at Royal Travel, Malta
January 1, 2024 - September 10, 2025
Oversee travel operations and sales processes, manage client relationships and group coordination, conduct market research & analytics, networking and lead generation, and CRM usage. Deliver public speaking and presentations to stakeholders to drive business growth.
Sales, Events and Operations Manager at Hugo’s Boutique Hotel and H Hotels, Malta
January 1, 2022 - September 10, 2025
Oversee and manage sales targets and allocations; ensure timely and precise communication with contractors to maintain strong business relationships. Lead and coordinate team activities, delegating tasks to optimize workflow; monitor operational controls, generate reports, and ensure compliance with company standards.
Communications Manager at VistaJet Global, Malta
January 1, 2021 - September 10, 2025
Identify and provide optimal, creative travel solutions tailored to client needs. Process flight, hotel, and rental car bookings using Amadeus; manage all related documentation for accuracy and compliance. Handle ticket issuance, refunds, and modifications efficiently.
Territory Sales and Operations Manager at Istaproperty Real Estate Agency, Istanbul, Turkey
January 1, 2020 - September 10, 2025
Negotiation & Persuasion; Client Relationship Management; Training and leading the team; Reporting on sales performance and operational metrics.
Sales Team Lead at Grand Hotel Varna, Bulgaria
January 1, 2016 - September 10, 2025
Leadership and coaching; Sales activities including prospecting, negotiating and closing deals; Accounting; Develop strategies to improve sales results.
Sales consultant / Hybrid at Pythian, Ottawa, Canada
January 1, 2014 - September 10, 2025
Finding new markets and strategies; Ongoing communications with clients; Concluding sales; Online promotion; Customer service.

Education

M.Sc. in Management at University of Economics, Varna, Bulgaria
January 11, 2030 - January 1, 2014
B.Sc in Hospitality, Travel and Tourism at Niagara on the Lake (Niagara, Canada) and University of Economics, Varna, Bulgaria
January 11, 2030 - January 1, 2011

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Professional Services, Education, Real Estate & Construction, Media & Entertainment