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Hi, I’m Maira Shaikh. I’m a results-driven professional combining customer and application support with marketing data analysis. I enjoy solving complex problems, optimizing workflows, and turning data into actionable insights that boost customer satisfaction and business growth. With hands-on experience in CRM platforms like Salesforce and Marketo, I streamline processes, improve purchase and sales tracking, and design campaigns that resonate across Europe. I also lead teams to deliver top-tier support in the automotive sector and translate analytics into strategic actions that drive ROI.…Hi, I’m Maira Shaikh. I’m a results-driven professional combining customer and application support with marketing data analysis. I enjoy solving complex problems, optimizing workflows, and turning data into actionable insights that boost customer satisfaction and business growth. With hands-on experience in CRM platforms like Salesforce and Marketo, I streamline processes, improve purchase and sales tracking, and design campaigns that resonate across Europe. I also lead teams to deliver top-tier support in the automotive sector and translate analytics into strategic actions that drive ROI.

Maira Shaikh

Marketing Strategist, Growth Marketer, Marketing Analyst, +5

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Hi, I’m Maira Shaikh. I’m a results-driven professional combining customer and application support with marketing data analysis. I enjoy solving complex problems, optimizing workflows, and turning data into actionable insights that boost customer satisfaction and business growth. With hands-on experience in CRM platforms like Salesforce and Marketo, I streamline processes, improve purchase and sales tracking, and design campaigns that resonate across Europe. I also lead teams to deliver top-tier support in the automotive sector and translate analytics into strategic actions that drive ROI.…Hi, I’m Maira Shaikh. I’m a results-driven professional combining customer and application support with marketing data analysis. I enjoy solving complex problems, optimizing workflows, and turning data into actionable insights that boost customer satisfaction and business growth. With hands-on experience in CRM platforms like Salesforce and Marketo, I streamline processes, improve purchase and sales tracking, and design campaigns that resonate across Europe. I also lead teams to deliver top-tier support in the automotive sector and translate analytics into strategic actions that drive ROI.

Available to hire

Hi, I’m Maira Shaikh. I’m a results-driven professional combining customer and application support with marketing data analysis. I enjoy solving complex problems, optimizing workflows, and turning data into actionable insights that boost customer satisfaction and business growth.

With hands-on experience in CRM platforms like Salesforce and Marketo, I streamline processes, improve purchase and sales tracking, and design campaigns that resonate across Europe. I also lead teams to deliver top-tier support in the automotive sector and translate analytics into strategic actions that drive ROI.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

German

Advanced

Work Experience

Technical Customer Support Representative at Teleperformance

January 1, 2024 - September 10, 2025

Provided first-line and second-line technical support for hardware, software, and AI platforms; used CRM tools such as Salesforce and Zendesk; supported Seat, Cupra and Skoda apps; arranged workshop appointments; deployed and maintained AI tools including RAG pipelines and OpenAI integrations; created technical documentation; ensured data compliance and security.

Digital Marketing Strategist at NX3 Digital

January 1, 2023 - September 10, 2025

Developed and executed digital marketing strategies for clients in Karachi, Pakistan; managed campaigns across multiple platforms; generated leads and tracked performance; collaborated on content and branding.

Technical Customer Support Representative at Teleperformance

January 1, 2024 - January 1, 2024

Provided Tier 1 & 2 technical support for hardware, software, and AI platforms; assisted with deployment and maintenance of AI tools including RAG pipelines and OpenAI integrations; monitored AI systems for performance bottlenecks and reported issues to development teams; maintained technical documentation and user guides; coordinated workshops and meetings to resolve customer vehicle issues for Seat, Cupra, and Skoda apps; logged and tracked customer interactions using Salesforce, Zendesk; delivered first-line technical support for CRM tools.

Digital Marketing Strategist at NX3 Digital

January 1, 2023 - January 1, 2023

Strategic Campaign Management: orchestrating successful paid marketing campaigns across multiple digital platforms, achieving ROI. Data Analytics & Reporting: Used CRM tools & SQL to extract campaign data, analyze trends, and optimize workflow automation. Developing and executing PR strategies that enhance brand reputation and manage media relations.