Available to hire
Hello, I’m Nagham Alshamali. I’m a catering sales professional based in Beirut with a proven track record in managing client relationships and delivering tailored event solutions for corporate and social occasions. I’m passionate about creating memorable experiences, driving revenue, and ensuring top-notch service through collaborative teamwork and strong execution.
I hold an MBA and a bachelor’s degree in English Literature, and I’m committed to continuous learning, leadership, and contributing to organizations that prioritize outstanding client experiences and growth through innovative marketing and event strategies.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
Arabic
Fluent
English
Fluent
Work Experience
Catering Sales Manager (Full Time) at Four Seasons Hotel, Damascus – Syria
January 1, 2025 - September 11, 2025Build and maintain strong client relationships to drive repeat business. Plan and manage social and corporate events, tailoring packages to client needs. Assist in developing and executing projects for assigned market areas to increase catering activity, volume and profit. Provide input on the marketing plan and budget. Fully versed in all banquet space, facilities and capabilities of competitive market. Achieve yearly personal sales booking goals. Supervise the execution of banquet events. Lead and support the catering team to meet brand standards and client satisfaction. Coordinate the sales efforts between sales department and catering to ensure proper utilization of function space to yield maximum revenues.
Catering Sales Manager at Four Seasons Hotel, Damascus – Syria
January 1, 2025 - September 11, 2025Build and maintain strong client relationships to drive repeat business. Plan and manage social and corporate events, tailoring packages to client needs. Assist in developing and executing projects for assigned market areas to increase catering activity, volume and profit. Provide input on the marketing plan and budget. Fully versed in all banquet space, facilities and capabilities of competitive market. Achieve yearly personal sales booking goals. Supervise the execution of banquet events. Lead and support the catering team to meet brand standards and client satisfaction. Coordinate the sales efforts between sales department and catering to ensure proper utilization of function space to yield maximum revenues.
Catering Sales Manager at Four Seasons Hotel, Damascus – Syria
January 1, 2025 - September 11, 2025Build and maintain strong client relationships to drive repeat business. Plan and manage social and corporate events, tailoring packages to client needs. Assist in developing and executing projects for assigned market areas to increase catering activity, volume and profit. Lead and support the catering team to meet brand standards and client satisfaction. Coordinate the sales efforts between sales department and catering to ensure proper utilization of function space to yield maximum revenues.
Customer Sales Representative at Syriatel Mobile Telecom, Damascus – Syria
January 1, 2023 - September 11, 2025Selling and promote corporate products, offers & value-added services. Perform cross & upselling campaigns for special and new service and during expositions participations. Providing information about new and present services. Dealing with customer' complains and escalate them to the concerned parties.
Catering Sales Executive (Full Time) at Four Seasons Hotel, Damascus – Syria
January 1, 2023 - September 11, 2025Develop and sell catering packages to achieve revenue targets. Negotiate contracts and ensure compliance with agreements. Monitor market trends and implement promotional strategies. Ensure high-quality service delivery and resolve client issues promptly. Lead and support the catering team to meet brand standards and client satisfaction. Develop creative and attractive menu presentations for potential clients. Review all banquet event orders and daily and weekly banquet sheets to ensure accuracy in content as well as spelling.
Customer Sales Representative at Syriatel Mobile Telecom, Damascus – Syria
January 1, 2023 - September 11, 2025Selling and promote corporate products, offers & value-added services. Perform cross & upselling campaigns for special and new service and during expositions participations. Providing information about new and present services. Dealing with customer' complaints and escalated them to the concerned parties.
Catering Sales Executive at Four Seasons Hotel, Damascus – Syria
January 1, 2023 - September 11, 2025Develop and sell catering packages to achieve revenue targets. Negotiate contracts and ensure compliance with agreements. Monitor market trends and implement promotional strategies. Ensure high-quality service delivery and resolve client issues promptly. Lead and support the catering team to meet brand standards and client satisfaction. Develop creative and attractive menu presentations for potential clients. Review all banquet event orders and daily and weekly banquet sheets to ensure accuracy in content as well as spelling.
Customer Sales Representative at Syriatel Mobile Telecom, Damascus – Syria
January 1, 2023 - September 11, 2025Selling and promote corporate products, offers & value-added services. Perform cross & upselling campaigns for special and new services and during expositions participations. Providing information about new and present services. Dealing with customers' complaints and escalate them to the concerned parties.
Catering Sales Executive at Four Seasons Hotel, Damascus – Syria
January 1, 2023 - September 11, 2025Develop and sell catering packages to achieve revenue targets. Negotiate contracts and ensure compliance with agreements. Monitor market trends and implement promotional strategies. Ensure high-quality service delivery and resolve client issues promptly. Lead and support the catering team to meet brand standards and client satisfaction. Develop creative and attractive menu presentations for potential clients.
Reservations & PBX Agent (Full Time) at Four Seasons Hotel, Damascus – Syria
January 1, 2021 - September 11, 2025Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc. Answer calls and process requests from guests. Make, return and follow-up on calls to maintain proper communications with guests, departmental staff and management staff.
Reservations & PBX Agent at Four Seasons Hotel, Damascus – Syria
January 1, 2021 - September 11, 2025Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc. Answer calls and process requests from guests. Make, return and follow-up on calls to maintain proper communications with guests, departmental staff and management staff.
Reservations & PBX Agent at Four Seasons Hotel, Damascus – Syria
January 1, 2021 - September 11, 2025Relay accurate information to guests regarding hours of operation, hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc. Answer calls and process requests from guests. Make, return and follow-up on calls to maintain proper communications with guests, departmental staff and management staff.
Marketing Creative Coordinator at Syriatel Mobile Telecom, Damascus – Syria
January 1, 2020 - September 11, 2025Contribute in the development at Syriatel advertising image in regards to concept layout and design. Prepare & update 'Pipeline' documents to include all current and new projects. Managing the department calendar plans. Update daily advertising status table with all concerned parties. Give marketing solution based on the targeted category
Marketing Creative Coordinator at Syriatel Mobile Telecom, Damascus – Syria
January 1, 2020 - September 11, 2025Contribute in the development at Syriatel advertising image in regards to concept layout and design. Prepare & update 'Pipeline' documents to include all current and new projects. Managing the department calendar plans. Update daily advertising status table with all concerned parties. Give marketing solution based on the targeted category.
Marketing Creative Coordinator at Syriatel Mobile Telecom, Damascus – Syria
January 1, 2020 - September 11, 2025Contribute in the development of Syriatel advertising image in regards to concept layout and design. Prepare & update 'Pipeline' documents to include all current and new projects. Managing the department calendar plans. Update daily advertising status table with all concerned parties. Give marketing solutions based on the targeted category.
Education
Master of Business Administration at Virtual University, Damascus - Syria
January 1, 2020 - January 1, 2020Bachelor in English literature at Damascus University, Damascus – Syria
January 1, 2016 - January 1, 2016Master of Business Administration at Virtual University, Damascus - Syria
January 11, 2030 - January 1, 2020Bachelor in English literature at Damascus University, Damascus – Syria
January 11, 2030 - January 1, 2016Master of Business Administration at Virtual University, Damascus - Syria
January 11, 2030 - January 1, 2020Bachelor in English literature at Damascus University, Damascus – Syria
January 11, 2030 - January 1, 2016Qualifications
Negotiation Skills
January 1, 2020 - September 11, 2025Selling Skills
January 1, 2018 - September 11, 2025Dynamic Communication Skills
January 1, 2019 - September 11, 2025Stress Management
January 1, 2019 - September 11, 2025Negotiation Skills (COURSE)
January 1, 2020 - September 11, 2025Selling Skills (COURSE)
January 1, 2018 - September 11, 2025Dynamic Communication Skills (COURSE)
January 1, 2019 - September 11, 2025Stress Management (COURSE)
January 1, 2019 - September 11, 2025Negotiation Skills
January 1, 2020 - September 11, 2025Selling Skills
January 1, 2018 - September 11, 2025Dynamic Communication Skills
January 1, 2019 - September 11, 2025Stress Management
January 1, 2019 - September 11, 2025Industry Experience
Travel & Hospitality, Professional Services, Media & Entertainment, Retail, Other, Telecommunications
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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