Supriyana

Work Experience

Manual Tester at Soft Dream Net
January 1, 2022 - September 12, 2025
Reported defects to software developers by logging defects in a bug-tracking system (e.g., Mantis). Communicated test progress against the quality-management schedule. Monitored and analyzed performance using tools to ensure efficient, problem-free operations.
Supervisor, Customer Services
January 1, 2018 - September 12, 2025
Monitored employee performance and attendance; implemented disciplinary actions when necessary. Provided support and guidance to team members to ensure they performed their duties effectively. Reviewed productivity and performance to ensure requirements were met or suggested improvements to meet quality standards. Evaluated and recommended alternative audit procedures to drive continuous improvement. Created regular reports highlighting audit and inspection performance and areas for improvement.
Quality Assurance Specialist at Teleperformance Indonesia
January 1, 2024 - Present
Analyze adherence to quality issues and procedures by daily monitoring of agents; execute observations and feedback per client standards; calibrate product knowledge and processes with Ops and Trainers; provide insights on annotator performance based on RCA; participate in weekly client discussions on performance and production floor issues.
Manual Tester at Softdream.net
December 31, 2022 - September 12, 2025
Reported defects to software developers by recording defects with a bug-tracking system (e.g., Mantis); informed test progress against the quality management schedule.
Supervisor, Customer Services
December 31, 2018 - September 12, 2025
Monitored employee performance and attendance; implemented disciplinary actions as needed; provided support and guidance to team members to ensure effective performance; reviewed productivity and performance to meet client requirements and suggested improvements to meet quality standards.

Education

at Universitas Ahmad Dahlan
January 11, 2030 - September 12, 2025
at Ahmad Dahlan University
January 11, 2030 - September 12, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services