Supriyana

Manual Tester at Soft Dream Net

Reported defects to software developers by logging defects in a bug-tracking system (e.g., Mantis). Communicated test progress against the quality-management schedule. Monitored and analyzed performance using tools to ensure efficient, problem-free operations.

Monitored employee performance and attendance; implemented disciplinary actions when necessary. Provided support and guidance to team members to ensure they performed their duties effectively. Reviewed productivity and performance to ensure requirements were met or suggested improvements to meet quality standards. Evaluated and recommended alternative audit procedures to drive continuous improvement. Created regular reports highlighting audit and inspection performance and areas for improvement.

Quality Assurance Specialist at Teleperformance Indonesia

Analyze adherence to quality issues and procedures by daily monitoring of agents; execute observations and feedback per client standards; calibrate product knowledge and processes with Ops and Trainers; provide insights on annotator performance based on RCA; participate in weekly client discussions on performance and production floor issues.

Manual Tester at Softdream.net

Reported defects to software developers by recording defects with a bug-tracking system (e.g., Mantis); informed test progress against the quality management schedule.