Scoots Ramirez

Lead AV Engineer at EOS IT Solutions

Led the installation and de-installation of AV/Telepresence products across client sites. Managed a team of AV Technicians on installation projects, configuring endpoints and infrastructure, and ensuring room standards. Conducted room audits to ensure optimum technology performance; performed preventative maintenance; identified defective equipment and provided timely solutions. Completed Post Installation Assessments and on-site User Acceptance Testing, installed software upgrades, and acted as escalation point for technical issues. Communicated progress to management, prepared project reports, documented hardware failures and RMAs, supervised rack-building, and coordinated national travel as required.

ERRCS and DAS Project Manager at United Systems Fire & Security

Conducted site surveys for ERRCS & DAS, testing and hardware installation per NFPA and IFC compliance. Managed wireless communications, WAN circuit activation, and NRFU testing. Recruited team members, assigned tasks, set objectives and deadlines, and maintained project documentation. Coordinated design, testing, and implementation of fiber and wireless networks; developed and managed project plans, budgets, and schedules; identified and escalated gaps in delivery; oversaw multiple projects simultaneously to ensure quality and on-time delivery.

Onsite Senior AV Engineer at Avidex

Defined, developed, and implemented standards for AV services and conference systems; configured, operated, and maintained AV equipment; designed testing processes to ensure upgrades don’t negatively impact key use cases. Documented procedures, issues, and resolutions; commissioned conference rooms and all-hands spaces; managed conferencing solutions (Teams, WebEx, Zoom, Mersive) and provided Zoom/telephony/streaming expertise. Trained L1/L2 teams and supported executive meetings; collaborated with IT to implement standards and processes.

Workplace Technology Manager at PwC

Coached colleagues, recognized strengths, and encouraged ownership of personal development. Analyzed complex proposals and built recommendations using diverse stakeholder inputs. Used data and insights to inform decisions, developed viewpoints on global trends, and communicated complex ideas clearly. Managed client-facing work with ethical standards and delivered solutions by coordinating multiple perspectives to achieve consensus.

Senior IT Network Specialist (AV) at Pacific Gas and Electric Company

SME for AV network engineering; design, deploy, and run IT for AV solutions in VTC communications. Established AV/VTC engineering standards and optimized capacity for in-office and field operations. Trained users and support personnel; monitored systems for availability and security; evaluated new products and technologies in lab environments; tested and documented changes; ensured compliance with security requirements; created and maintained documentation for AV initiatives.

Senior AV / Telecommunication Engineer at Integrass – Cadence Design Systems

Defined and implemented standards for AV services; configured, operated, and maintained AV equipment. Developed testing processes to ensure upgrades don’t impact key use cases; documented procedures and deployment guides; designed conference rooms and deployment spaces; managed conferencing solutions (Teams, WebEx, Zoom, Mersive) and provided expertise for telephony, video/web conferencing, and streaming. Trained L1/L2 staff and supported executive meetings; collaborated with IT and facilities to implement standards.

Senior AV Engineer at NTT – Cepheid

Provided consulting and training for AV & IT in VTC communications; set AV standards and built a scalable AV team globally. Designed, deployed, and managed AV solutions for conference rooms, event spaces, and specialty areas. Worked with facilities and project teams to scope deployments, collaborated with system integrators for deployment and integration, created and maintained design documentation, and acted as 3rd-tier support triage for AV issues and outages.

On-Site Customer Support AV Engineer at Avidex

Supported video/audio conferencing at Stanford Health Care; installed or upgraded AV systems; troubleshot and educated staff on usage. Configured Cisco TelePresence, TMS, Condeco, VTC; managed digital signage (BrightSign) and supported WebEx, Zoom, Solstice, Jabber, and ServiceNow tickets. Programmed Crestron and DSP systems; provided onsite support across SHC locations; coordinated boardroom and executive-level events.

I.T. & A/V Engineer at Crawford Integrated Technologies

Installed and maintained AV equipment including microphones, speakers, projectors, DSPs; installed/repair fiber and cabling; programmed DSPs; interpreted room diagrams; documented installations; monitored sound feeds; trained staff; maintained inventory; ensured security and proper storage of equipment.

Supervisor / Sr. Audio Video Lead Tech at City-Wide Electronic Systems Inc

Punched down and terminated voice/data/coax lines; installed and programmed emergency communication systems; Secure Access Systems; AV conference systems; interpreted room diagrams; ensured security and inventory control; provided team leadership on AV projects.

Installation & Repair Service Technician at S.B.C. - Pacific Bell

Installed, rearranged, maintained, and removed customer premise wiring/cabling; interacted with customers; analyzed trouble conditions and determined repair work; worked on poles and in customer premises; provided field service.

AV Engineer at East Bay Sound and Lighting

Supported AV for conferences and events; installed and upgraded A/V systems; troubleshot issues; performed DSP programming and audio analysis; trained staff and users; supported SHC and other clients across the Bay Area.

Lead AV Engineer at EOS IT Solutions

Led installation and de-installation of AV/Telepresence products; supervised a team of AV Technicians on installation projects; configured endpoints and infrastructure; prepared room audits; performed preventative maintenance; identified defective equipment and provided solutions; completed post-installation assessments; conducted on-site user acceptance testing; installed software upgrades; acted as escalation point for technical issues; coordinated with client requirements and service levels; produced project reports and documented hardware failures; managed break/fix and RMA requests; supervised rack-building; traveled nationally to customer sites.

ERRCS and DAS Project Manager at United Systems Fire & Security

Conducted site surveys for ERRCS/DAS per NFPA and IFC compliance; managed wireless communications, WAN circuit activation, and NRFU testing; recruited team members, assigned tasks, set objectives and deadlines; coordinated design, testing, and implementation of fiber and wireless networks; developed and maintained project plans and budgets; identified gaps in time, cost, resources and deliverables and escalated as appropriate; managed multiple projects across lifecycle for government, public and private clients; ensured overall program compliance and reporting.

Onsite Senior AV Engineer at Avidex

Defined, developed and implemented standards for AV services and conference systems; configured, operated, and maintained AV equipment; developed testing processes to ensure upgrades do not disrupt key use cases; documented operating procedures, issues and resolutions; designed and deployed conference rooms and event spaces; managed conferencing solutions (Teams, Cisco WebEx, Zoom, Mersive); provided L1/L2 AV support and staff training; planned and executed critical on-site or virtual meetings for executives; collaborated with IT to ensure standard-compliant deployment.

Workplace Technology Manager at PWC

Coached teams, analyzed complex ideas, and built actionable recommendations; integrated stakeholder perspectives to develop solutions; addressed sub-standard work and ensured alignment with client expectations; used data to inform decision-making; developed viewpoints on global trends and their business impact; simplified complex messages for broad audiences; upheld professional ethics and conduct.

Senior IT Network Specialist (AV) at Pacific Gas and Electric Company

Subject-matter expert for AV solutions in networked VTC environments; designed and deployed AV/VTC standards, optimizing capacity expansion for in-office and field operations networks; conducted user trainings and ensured compliance with security requirements; monitored system availability and evaluated new AV products; performed lab testing of new technologies; provided ongoing AV system support.

Senior AV / Telecommunication Engineer at Integrass – Cadence Design Systems

Defined, developed and implemented standards for AV services and conference systems; configured, operated, and maintained AV equipment; developed testing processes to safeguard key business use cases; documented procedures; conducted user feedback-driven improvements; designed, coded, tested, and troubleshot conference room configurations; managed conferencing solutions (Teams, WebEx, Zoom, Mersive); trained L1/L2 staff; supported large meetings and events; collaborated with IT functions.

Senior AV Engineer at NTT – Cepheid

Provided AV/I.T. consulting and training for VTC installations; set AV standards and capacity planning for global AV infrastructure; designed and deployed AV for conference rooms and event spaces; collaborated with facilities, architects, and project teams; coordinated with systems integrators to deploy and integrate AV technology; created documentation on designs, standards and project SOWs; delivered AV training and deployed monitoring to measure performance; acted as 3rd-tier support for AV issues.

On-site Customer Support AV Engineer at Avidex

Supported video/audio conferencing at Stanford Health Care; installed or upgraded A/V systems; troubleshot and educated staff on usage; configured Cisco suites (TMS, Telepresence), DSP programming for Crestron; supported SHC staff across Bay Area locations; provided planning and on-site support for boardroom/exec meetings; collaborated with admins for critical on-site or virtual events.

I.T. & A/V Engineer at Crawford Integrated Technologies

Installed and maintained A/V equipment including microphones, speakers, projectors, DSPs; interpreted room diagrams for A/V needs; drew installation diagrams; monitored sound feeds for quality; troubleshot and documented equipment failures; maintained inventory; trained staff to operate A/V equipment.

Supervisor / Sr. Audio Video Lead Tech at City-Wide Electronic Systems Inc

Punched down and tested voice, data and coax lines; installed and programmed two-way emergency communication systems, secure access systems, and A/V conference systems; supervised installation teams; ensured quality and safety standards; maintained inventory and provided training to staff.