Available to hire
Ciao! Sono Carmela Pica, una professionista orientata al cliente con esperienza in casinò, vendita al dettaglio e ospitalità. Mi piace accogliere i clienti, gestire più richieste contemporaneamente e offrire un servizio cortese, preciso e professionale.
Mi sostiene una forte attenzione ai dettagli, buone capacità di problem solving e una mentalità di lavoro di squadra: sono abituata a collaborare con i colleghi per mantenere un ambiente di lavoro positivo e garantire esperienze d’acquisto o di gioco memorabili.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
Italian
Fluent
English
Fluent
Work Experience
Croupier at Casino di Lugano
December 1, 2024 - September 23, 2025Conduzione di diversi giochi da tavolo, assicurando il rispetto delle regole e delle procedure; gestione del denaro e delle fiches con precisione e responsabilità; assistenza e interazione con i clienti per garantire un’esperienza di gioco positiva; collaborazione con il team e con i superiori per mantenere un servizio efficiente e professionale.
Graphic and Web Designer at Chiliadv
December 1, 2024 - PresentDeveloped brand identities and visual assets for clients, designed visually compelling website imagery aligned with branding guidelines, and supported end-to-end web projects including domain/hosting coordination and handover to clients.
Content Creator and Developer at Essenzacandles.co.uk
June 30, 2023 - September 13, 2025Conducted cross-browser testing, produced brand assets, and developed e-commerce solutions using WordPress with HTML/CSS. Created packaging illustrations, performed analytics to monitor performance, and translated concepts into tangible assets including wireframes and prototypes.
Content Creator and Developer at EssenzaCandles.co.uk
June 1, 2023 - September 13, 2025Conducted cross-browser testing and market research; translated concepts into wireframes and prototypes using Sketch and the Adobe Creative Suite; built brand identities and packaging illustrations; developed WordPress-based e-commerce solutions with HTML/CSS; analyzed site performance and recommended improvements.
UX-UI designer at Gndtdigital
June 1, 2023 - PresentCreated engaging social media templates and content, adapting tone to platform audiences using Figma and Adobe After Effects. Led market research, developed brand identities, wireframes, prototypes, and user flows. Built e-commerce sites with WordPress; coded responsive HTML/CSS; implemented analytics and optimization; collaborated with stakeholders to refine outcomes; delivered on tight deadlines.
UX-UI Designer at Gndtdigital
June 1, 2023 - PresentCreated engaging social media templates and content across platforms, tailoring tone and visuals to each audience using Figma and Adobe XD. Led market research to shape concepts; developed brand identities, logos, illustrations, and wireframes/prototypes; built e-commerce sites on WordPress; implemented responsive design with HTML/CSS; integrated analytics to improve performance; collaborated with stakeholders to refine deliverables and meet tight deadlines; produced printed and digital materials and managed client relationships.
Web Designer at Chiliadv
August 1, 2022 - September 13, 2025Designed visually compelling website imagery aligned with branding; created concepts and prototypes in Figma/Adobe XD; collaborated with developers and graphic designers for seamless integration; managed domain registrations and hosting; produced graphics and photography assets; ensured WordPress-based sites met client goals and delivered handovers.
Web Designer at Geo Brand
August 1, 2022 - September 13, 2025Presented initial design concepts and prototypes using Figma/Adobe XD, created graphics and mock-ups, and implemented WordPress-based websites. Collaborated with developers to ensure seamless integration and conducted ongoing design trend research to maintain competitiveness.
Graphic Designer at Citizens Advice
February 1, 2022 - September 13, 2025Collaborated with the creative team via Zoom/Meet; produced corporate reports in Google Suite and Adobe Creative Cloud; managed in-house image library; performed image retouching; maintained transparent communication and delivered on schedule.
Graphic Designer at Citizens Advice- Remote
February 1, 2022 - September 13, 2025Collaborated with the creative team over Zoom/Meet, produced corporate reports with Google Suite and Adobe Creative Cloud, maintained an image library, performed image retouching, and ensured timely delivery under tight timelines.
Cameriera at Querceto B&B
November 1, 2021 - September 23, 2025Preparazione e servizio delle colazioni; gestione delle richieste e domande dei clienti; supporto nelle attività di squadra, come la pulizia delle attrezzature e il controllo delle scorte.
Graphic Designer at Healthwatch Enfield
February 1, 2021 - September 13, 2025Designed reports using InDesign and Photoshop; maintained brand consistency; collaborated with team to incorporate feedback; managed multiple deadlines; proofed and formatted documents for print.
Graphic Designer at Healthwatch Enfield
February 1, 2021 - September 13, 2025Designed company reports using InDesign and Photoshop, maintained brand consistency, shared design processes with the team, and managed deadlines with strong time-management and attention to detail.
Commessa at Sports Direct Gravesend
September 1, 2020 - September 23, 2025Accoglienza clienti e supporto nella scelta dei prodotti sportivi; gestione della cassa: pagamenti, resi e cambi; riordino e allestimento del punto vendita secondo le linee guida aziendali; monitoraggio delle scorte e rifornimento scaffali; consulenza personalizzata per promuovere offerte, nuove collezioni e articoli in evidenza; collaborazione con il team per raggiungere gli obiettivi di vendita e mantenere un ambiente di lavoro positivo.
Croupier at The Golden Horseshoe
September 1, 2019 - September 23, 2025Conduzione di diversi giochi da tavolo, fornendo assistenza ai clienti; partecipazione alle riunioni mensili del personale per affrontare problematiche e mantenere la qualità e l’immagine del brand sul piano di gioco; fornitura di un servizio clienti eccellente.
Graphic Designer at Camden Hub
November 1, 2018 - September 13, 2025Met clients to identify needs; designed magazine brand identity; managed artwork files and stakeholder delivery; applied brand guidelines; photographed local events; iterated designs with the team; met deadlines; liaised with external printers as artwork contact.
Graphic Designer at Camden Hub
November 1, 2018 - September 13, 2025Met clients to identify needs, set up brand guidelines, designed magazine brand identity, captured event photography, and ensured timely delivery while coordinating with printers.
Commessa at Trend Palombara Sabina
April 1, 2010 - September 23, 2025Gestione completa del punto vendita: apertura, chiusura e supervisione delle attività quotidiane; coordinamento e formazione del team di vendita; pianificazione dei turni e organizzazione delle attività per ottimizzare tempi e risorse; monitoraggio delle vendite e definizione di strategie per raggiungere e superare gli obiettivi; gestione della cassa, controllo inventario e riordino merci in collaborazione con i fornitori; cura dell’allestimento vetrine e del visual merchandising; risoluzione di problematiche operative e gestione dei reclami in modo professionale.
Education
BA (Hon) Graphic Design at University of Hertfordshire
January 11, 2030 - July 1, 2019UX Fundamentals at Gymnasium
July 1, 2022 - July 1, 2022Javascript Foundation at Gymnasium
April 1, 2021 - April 1, 2021Graphic Designer Internship at Camden Hub
August 1, 2018 - November 1, 2018Digital Photography at Westminster AES
July 1, 2014 - July 1, 2014Interactive Media at Westminster AES
July 1, 2016 - July 1, 2016BA (Hon) Graphic Design at University of Hertfordshire
January 11, 2030 - July 1, 2019Google UX Design Professional Certificate at Coursera
January 1, 2023 - September 13, 2025UX Design Certificate at Westminster AES
November 1, 2020 - September 13, 2025Interactive Media at Westminster AES
July 1, 2016 - July 1, 2016Digital Photography at Westminster AES
July 1, 2014 - July 1, 2014Graphic Designer at Camden Hub
August 1, 2018 - November 1, 2018UX Fundamentals at Gymnasium
April 1, 2021 - September 13, 2025GCSE English at WAES, London
January 11, 2030 - September 23, 2025Accounting Diploma at Monterotondo, Italy
January 11, 2030 - September 23, 2025Qualifications
Google UX Design Professional Certificate
January 1, 2023 - September 13, 2025Online Marketing Foundation
February 1, 2021 - September 13, 2025UX Design Certificate
November 1, 2020 - September 13, 2025Interactive Media
July 1, 2016 - September 13, 2025Digital Photography
July 1, 2014 - September 13, 2025Online Marketing foundation
February 1, 2021 - September 13, 2025UX Design certificate
November 1, 2020 - September 13, 2025Interactive Media
July 1, 2016 - July 1, 2016Digital Photography
July 1, 2014 - July 1, 2014Google UX Design Professional Certificate
January 1, 2023 - September 13, 2025Graphic Designer
August 1, 2018 - November 1, 2018UX Fundamentals
April 1, 2021 - September 13, 2025Industry Experience
Software & Internet, Media & Entertainment, Education, Professional Services, Retail, Gaming, Travel & Hospitality
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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