Available to hire
Hi, I’m Jad Shreim, a multidisciplinary professional with a strong foundation in web development, technical support, and live support management. I enjoy building responsive, user-centered front-end applications using HTML, CSS, and JavaScript, and I’m passionate about resolving client issues quickly while keeping users at the forefront.
I’ve recently expanded into backend development with Spring Boot, focusing on simple services and IoC principles. I’m known for adaptability, problem-solving, and collaborating effectively with cross-functional teams to ensure high-quality user experiences.
Skills
See more
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Arabic
Fluent
English
Advanced
Work Experience
Front-End Web Developer & Support Manager at ZMSOLUTIONS – ZMCLOUD
September 1, 2022 - PresentDesigned and implemented responsive front-end websites using HTML, CSS, and JavaScript; managed and resolved advanced client issues (Level 2–3) to minimize downtime and maximize satisfaction; supervised and led the live support team; coordinated with development and hosting teams to troubleshoot issues across client websites.
Technical Support Analyst at ZMCLOUD
August 31, 2022 - September 14, 2025Provided real-time technical assistance via live chat for hosting clients; handled cPanel-related issues and resolved Level 1 tickets; collaborated with hosting backend teams to escalate and resolve server-side concerns.
Data Entry Manager at ZMSOLUTIONS
February 28, 2021 - September 14, 2025Managed website content and product data across e-commerce platforms; performed stock updates and data input under tight deadlines; ensured consistent formatting and quality across uploaded assets.
Front-End Web Developer & Support Manager at ZMSOLUTIONS – ZMCLOUD
September 1, 2022 - PresentDesigned and implemented responsive front-end websites using HTML, CSS, and JavaScript. Managed and resolved advanced client issues (Level 2–3), ensuring minimal downtime and strong client satisfaction. Supervised and led the live support team, streamlining support operations and maintaining SLAs. Coordinated closely with development and hosting teams to troubleshoot technical issues across client websites.
Technical Support Analyst at ZMSOLUTIONS – ZMCLOUD
August 1, 2022 - September 14, 2025Provided real-time technical assistance via live chat for hosting clients. Handled cPanel-related issues and resolved Level 1 support tickets with high accuracy. Collaborated with hosting backend teams to escalate and solve server-side concerns.
Data Entry Manager at ZMSOLUTIONS
February 1, 2021 - September 14, 2025Managed website content and product data across e-commerce platforms. Performed accurate stock updates and data input under tight deadlines. Ensured consistent formatting and quality across all uploaded assets.
Backend Developer (Spring Boot – Simple Backend Experience) at ZmPay.finance (ZMSOLUTIONS)
January 1, 2024 - January 1, 2025Gained practical experience with Spring Boot by working on simple backend services for the ZmPay.finance platform. Applied IoC and dependency injection to build modular and maintainable code. Assisted in building and testing basic RESTful APIs, ensuring smooth communication between frontend and backend components.
Technical Support Analyst at ZMCLOUD
March 1, 2021 - August 1, 2022Provided real-time technical assistance via live chat for hosting clients. Handled cPanel-related issues and resolved Level 1 support tickets with high accuracy. Collaborated with backend teams to escalate and solve server-side concerns.
Data Entry Manager at ZMSOLUTIONS
September 1, 2020 - February 1, 2021Managed website content and product data across e-commerce platforms. Performed accurate stock updates and data input under tight deadlines. Ensured consistent formatting and quality across all uploaded assets.
Education
Bachelor of Science in Computer Science at American University of Science and Technology (AUST)
January 1, 2021 - January 1, 2025Bachelor of Science at American University of Science and Technology (AUST)
January 1, 2021 - January 1, 2025Bachelor of Science in Computer Science at American University of Science and Technology (AUST)
January 1, 2021 - January 1, 2025Qualifications
Cisco Networking Essentials
January 1, 2024 - September 14, 2025Introduction to Cybersecurity
January 1, 2024 - September 14, 2025Programming Essentials in Python
January 1, 2024 - September 14, 2025JavaScript Algorithms and Data Structures
January 1, 2023 - September 14, 2025Cisco Networking Essentials
January 1, 2024 - September 14, 2025Introduction to Cybersecurity
January 1, 2024 - September 14, 2025Programming Essentials in Python
January 1, 2024 - September 14, 2025JavaScript Algorithms and Data Structures (freeCodeCamp)
January 1, 2023 - September 14, 2025Cisco Networking Essentials
January 1, 2024 - March 28, 2026Introduction to Cybersecurity
January 1, 2024 - March 28, 2026Programming Essentials in Python
January 1, 2024 - March 28, 2026JavaScript Algorithms and Data Structures
January 1, 2023 - March 28, 2026Industry Experience
Software & Internet, Professional Services, Retail, Media & Entertainment, Education
Skills
See more
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Web Developer
We have the best web developer experts on Twine. Hire a web developer in Beirut today.