Hi, I’m Janine Cairncross. I’m an experienced independent contractor specializing in remote client and account management, with a track record of building strong relationships, coordinating cross-functional teams, and driving campaigns from concept to delivery. I’m known for my organized, proactive approach and ability to adapt across diverse industries. With a background rooted in child development and hands-on operations, I bring a structured, process-driven mindset to leadership, training, and service delivery. I’m passionate about delivering measurable results, maintaining high standards of safety and quality, and fostering collaboration across remote teams.…

Janine Cairncross

Hi, I’m Janine Cairncross. I’m an experienced independent contractor specializing in remote client and account management, with a track record of building strong relationships, coordinating cross-functional teams, and driving campaigns from concept to delivery. I’m known for my organized, proactive approach and ability to adapt across diverse industries. With a background rooted in child development and hands-on operations, I bring a structured, process-driven mindset to leadership, training, and service delivery. I’m passionate about delivering measurable results, maintaining high standards of safety and quality, and fostering collaboration across remote teams.…

Available to hire

Hi, I’m Janine Cairncross. I’m an experienced independent contractor specializing in remote client and account management, with a track record of building strong relationships, coordinating cross-functional teams, and driving campaigns from concept to delivery. I’m known for my organized, proactive approach and ability to adapt across diverse industries.

With a background rooted in child development and hands-on operations, I bring a structured, process-driven mindset to leadership, training, and service delivery. I’m passionate about delivering measurable results, maintaining high standards of safety and quality, and fostering collaboration across remote teams.

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Language

English
Fluent

Work Experience

Customer Relationship Manager at Nestlé SA (Pty) Ltd and Alexforbes (Pty) Ltd
January 1, 2011 - December 13, 2024
Managed relationships with Nestlé SA (Pty) Ltd and Alexforbes (Pty) Ltd, collaborating with wellness, infant nutrition, and finance departments. Nurtured and developed relationships with parents, resolved issues, and managed communications via Email, WhatsApp groups, Monday.com, Zoom, and Microsoft Teams. Monitored account performance, drove revenue growth/retention through marketing and social media, and supported onboarding and service delivery. Included crisis management and health/safety considerations; involved in internal events planning and stakeholder coordination.
Early Childhood Educator at Play Sense
October 1, 2020 - September 30, 2022
Cared for and taught children from 22 months to 4 years. Fostered creativity through art projects, dramatic play, storytelling, and other imaginative activities. Coordinated curriculum and daily learning structures with weekly themes, applying appropriate teaching principles. Managed events such as outings and liaised with parents. Enhanced sensory, perceptual-motor, language, cognition, and memory development using play-based and diverse instructional strategies.
Virtual Assistant / Social Media Manager at Independent Contractor, Remote
January 1, 2025 - Present
Oversaw multiple client accounts, ensuring smooth communication across platforms (Gmail, Slack, ClickUp, Discord). Coordinated client meetings, tracked deliverables, and ensured deadlines. Designed and scheduled engaging social media content using Canva to align with brand identity. Assisted in creating and monitoring Google Ads campaigns to increase brand visibility. Collected performance insights and client feedback to improve content strategy. Prepared branded documents, presentations, and client materials for campaigns. Managed calendars, content schedules, and posting timelines. Organized and tracked campaign files using Google Workspace and Microsoft Office Suite. Conducted research for campaign development and competitor analysis. Monitored expenses and processed invoices. Provided weekly summaries and performance reports for clients.

Education

Certificate: Rockstar Virtual Assistant Training at Transformation Academy
December 1, 2024 - January 1, 2025
Transcription 101 at Typewhizz
October 11, 2024 - November 11, 2024
Certificate: The Play Sense Pedagogy & Program at Play Sense
October 1, 2020 - October 1, 2020
Fire Fighting Level 1 at RMC
March 1, 2002 - March 1, 2003
Higher Certificate: Basic Bookkeeping at Damelin Business College
June 1, 2002 - December 1, 2002
Certificate: Practical Bookkeeping at The Institute of Certified Bookkeepers
January 1, 1998 - March 1, 1998
Certificate: Sales Training at Quest Business Enterprise
June 1, 2015 - June 1, 2016
Diploma: Child Psychology at Online Academies
June 1, 2015 - June 1, 2016

Qualifications

Child Psychology Diploma
June 1, 2015 - June 1, 2016

Industry Experience

Education, Professional Services, Consumer Goods, Healthcare, Retail, Media & Entertainment, Other, Software & Internet
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    💻✨ Need a hand keeping your business organized and visible online? With 15+ years’ experience as a Virtual Assistant & Social Media Manager, I help small businesses streamline admin, manage client relationships, and grow their presence on Facebook, Instagram, LinkedIn, TikTok, Google Business & more. 👉 Let’s connect — I’d love to support your business. VirtualAssistant SocialMediaManager SmallBusinessSupport SupportByJanine…